Qualification Profile:

Business Analyst/Project Lead/IT Specialist with over 15 years of

experience on the IBM Global Account supporting the Integrated Supply Chain

(ISC) and other various Business Units (Microelectronics, NHD, etc.). Areas

of technical experience include, accounts receivable & accounts payable and

fix assets for Inter-company cost accounting operations and design

automation applications respectively. SME on projects through all phases of

development, test and post production support (PPS), Quality Assurance and

Customer Service. Excellent communications skills, project planning,

meeting facilitation, risk management and reporting.

Summary:

. Over 15 years of professional experience in business analysis and

software development roles of which the last 9 years were SAP experience

and expertise in functional modules of FI Accounting and Controlling

. Strong verbal and written communications abilities with skills in MS

Word, Excel, PowerPoint, Project and Visio, etc. presentation skills to

end users and management.

. Problem solving, team building, leadership/management,

requirement/process documentation, user training, support, and

communication.

. SAP SME/Business Analyst/Project Lead, experience in Supply Chain and

Business Transformation organization, working with onshore and offshore

teams.

. Business Analyst Processes and Models, Software Development Life Cycle

(SDLC), Waterfall Process, Agile Process using Scrum, Joint Application

Design (JAD), Fishbone Diagram, Activity Diagram, Swim Lanes, Flow

Charts, User Cases, Brainstorming

. Software developer with additional proficiencies in assorted databases

using multiple software methodologies.

Experience:

IBM Corporation, - Reach Triangle Park, NC

Mar 2014 - September 2014

SAP Business Analyst/SME

. Conducted weekly customer meetings with clients

. Participated in weekly Manage Now ticket reviews in prep for weekly

Business Impact Review (BIR) meeting

. Consults with customer to determine if issue is Sev1 and worked with

customer to enter a PR into the Manage Now System

. Performed root cause analysis on issues

. Interface with L3 to analyze complex issue resolution

. Wrote requirements, test plans, & install Sev1 Change Requests (CRs)

. Develop and manage data or file cleanup as required when new business

area, profit center, division, LOB, etc. are added

. Interfaced with up and down stream systems to ensure new master data was

integrated to ensure e2e integrity ie: Sales & Distribution (SD),

External Fulfillment (EF) Strategic and L3 teams to figure out how to

clean up costs, then performed the cleanup, and document the process for

future occurrences

. Perform warehouse audit assistance

. Participated in outage scheduling and customer impact

. Provide extended coverage on month and quarter end

. Provide customer training as needed

Enecon Carolinas, Columbia, SC - Raleigh, NC

Sept 2012 - Dec 2013

Project Lead/Sales Consultant

. Exceptional ability to manage technical meetings

. Outstanding ability to build strong client relationships

. Collaborated with management and technical leads to address major

structure concerns

. Managed customer requirements around adverse projects

. Maintained awareness of the market place and competitor products

. Developed leads from customer referrals and industrial groups

. Exceptional on-site Project Manager

. Facilitated workshops with stakeholders, content experts and

development of predefined deliverables

. Responsible for developing/collecting requirements and writing

Business Requirement for assigned projects

. Created and maintained Documents-Of-Understanding (DOU), Service-Level-

Agreements (SLA), Statement of Work (SOW) and functional requirements.

. Reported project progress, concerns and issues to Management

IBM Corporation, - Reach Triangle Park, NC

Jan 2004 - Dec 2011

Business Analyst/SME

. Provided overall leadership, mentoring, and direction

. Managed multiple teams in the Agile SDLC; Teams consisted of Business

Analyst, on-/off-shore.

. Staffing plan consisted of an on-shore/off-shore model; hand-picked each

team-leads

. Facilitated workshops with stakeholders, content experts and development

of predefined deliverables.

. Lead SAP tool development and other integration projects

. Conducted capacity and graphical planning of multiple teams -

productivity output of off-shore teams

. Effectively lead the Business Analysis, requirements gathering and

implementation of Legacy-to-SAP projects in an Agile environment.

. Responsible for developing/collecting requirements and creating a

Business Requirement Document for application development groups.

. Responsible for product delivery of assigned applications, ensuring that

the delivered product met all business and functional requirements.

. Reported project progress, concerns and issues to Management.

. Involved in full life cycle implementation which included configuration,

testing and integration of FI/CO with MM and SD go-live readiness and

post production support

. Collaborated with development teams on technical, non-technical issues,

provided solutions and test plans

. Experienced in Post Implementation Production Support and End Users

training

. Created and maintained Documents-Of-Understanding (DOU), Service-Level-

Agreements (SLA), Statement of Work (SOW) and functional requirements in

Composite Specification documents.

. Collaborated with off-shore software development (China, India, Mexico)

on requirements and testing (SIT, Pre-Prod, FOT/FOV); Performed User

Acceptance Testing (UAT) of beta and release versions of applications

. Setup and maintained Batch Bridge Infrastructure in SAP release 4.7 and

6.0

. SME Lead of teams (8 professionals) tasked with tracking internal

financial documents using SAP formats Application Link Enabling (ALE),

Electronic data interchange (EDI) and Intermediate Documents (IDOC)

. Managed Change Control for assigned applications, in Agile & SDLC

methodologies

IBM Corporation, - Reach Triangle Park, NC

Jan 1996 - Dec 2003

Senior Application Developer / Production Support

. Developed custom programs for three Invoice Imaging Systems, CCS, On

Demand and e-Invoice on an IBM mainframe

. Gathered requirements to automated Invoice Imaging Systems, tax archiving

system.

. Used problem solving techniques such as brainstorming, JAD, activity

diagrams, fishbone diagram, and flow charts using Microsoft Visio.

. Collaborated with internal departments on business requirements for

current and new function. Documented and maintained these requirements

using Microsoft Office

. Gathered user requirements from internal and external stakeholders;

created and maintained System Requirements Specification (SRS) and

Software Design Document (SDD).

. Assisted PM with Disaster Recovery Plans.

. Developed internal tools using Structured Query Language (SQL) and

Microsoft VB to promote efficient workflow from weeks to 2 days.

. Setup and maintained batch applications in JCL on MVS, TSO

. Addressed job abends based on the severity of the job.

. Supported internal Enterprise Resource Planning (ERP) application (ESAT)

on AIX RS/6000 using Shell Script and Pearl

. Supported Manufacturing Resource Planning (MRP), software used for

keeping a manufacturing line supplied with materials to meet incoming

order demands.

. Team Lead for a developing project using the Waterfall process; Team

consisted of software developers and Quality Assurance personnel.

. Developed internal applications on AIX RS/6000 using Shell Script

. Experience with FTP applications; mainframe and AIX RS/6000

. Responsible for Change Control for assigned applications in SDLC

methodology

. Customer Service Representative (CSR) - received and successfully handled

level 1, 2 & 3 calls from all IBM design labs.

Education Background:

Studies in Electrical Engineering and Computer Science:

Durham Tech Community College, Computer Science - 2001

SUNY Binghamton, Computer Science - 1992

Broome Community College, Data processing - 1988

University of Kentucky, Data Processing - 1984

Honolulu Community College, Electronic Engineering -1981

Technical Skills:

Software: Microsoft Office Products, Microsoft VB, SAP (FI & MM),

Visio, Lotus Notes

Languages: Assembly, C, HTML, Pascal, PL/1, PL-SQL, Shell Script,

Perl, SQL, JCL, SAS

Databases: SQL Server, Microsoft Access, IBM DB2, IBM IMS

Operating Systems: IBM mainframe (MVS & VM), UNIX, AIX, Linux, SUN

Solaris, MS-DOS

SAP: Overview SAP R/3, 8 + years FI/CO SME, IDOC, EDI, ALE,

Batch Bridge Infrastructure,

custom report development, and Change Management

Process

Finance General Ledger, Accts Receivable, Accts

Payable, Asset Acct, Special Purpose Ledger

Controlling Cost Center Acct, Cost Element Acct,

Profit Center Acct, Internal Orders

Integration FICO Integration with SD,MM, and PP

Training: ABAP Dictionary, AIX, UNIX, C, porting to SUNOS and HPUX9,

MVS/OS,

TSO, ISPF, JCL

SAP Training: SAP eAcademy Financials, self-study (TFIN5e),

Financial Accounting - 2010

SAP Financial Accounting I (TFIN50), Financial

Accounting I - 2009

SAP Self Study, SAP20-50,BC400, BC430, BC420 - 2003 - 2004

SAP Data Dictionary, SAP Academy, Atlanta - 2003

Team Building: Virtual Team Leadership (WK258), 2008

Accomplishments:

Internal award for Leadership role addressing $50 million

out of balance issue on the Lenovo Segmentation project. -

2010

Multiple Internal Customer Appreciations Awards 2003-2009

Internal Award and Stock Options - 2005

Multiple Internal Awards from Business Area Managers 2000-

2004

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