ALLENE PAGEL

* ******* ******, **** ****, SC ****0

803-***-**** Home) 704-***-**** mobile)

acohwg@r.postjobfree.com

EDUCATION CERTIFICATIONS

CitiMortgage, Ft Mill, SC 2012 Nationwide Mortgage License

(NMLS)

Century 21 Real Estate School, Janesville WI 1991 Real Estate License

Blackhawk College 1985 Associates Degree

North Florida University 1976 Certificate/Data Processing

PROFESSIONAL EXPERIENCE

Citi Mortgage, Ft Mill, SC August 2012 to September 30, 2014

Loss Mitigation Specialist

• Ambassador to Citi Client Excellence Performance

• Heavy phone usage involving receiving inbound/outbound calls from attorneys and customers

• Documenting accounts with written summaries explaining reasons for default

• Responsible for making determinations as to the strength of the mortgagor’s income situation to

determine potential resolutions to cure default

• Responsible for communicating options to the mortgagor that may have been sensitive.

• Responsible for collecting mortgage payments

Santander Consumer USA, Ft Mill, SC May 2010 to June 2012

Senior Account Collection Specialist

• Heavy phone usage involving inbound/outbound calls to auto loan customers in default of 120+ days

• Responsible for documenting account with written summaries explaining the reason for default

• Communicating options to resolve default

• Responsible for collecting auto loan payments

\CitiFinancial Auto, Ft Mill. SC June 2006 to May 2010

Senior Account Collection Specialist

• Heavy phone usage involving inbound/outbound calls to auto loan customers

• Responsible for documenting the account with written summaries explaining the reason for the loan

default when appropriate

• Communicated options to resolve default when appropriate

• Responsible for collecting payments

Staffmark Employment Agency. Rock Hill, SC 2004 to 2006

Paralegal/Legal Assistant

• Temporary assignment with McKinney, Tucker, Givens and Rhea for two weeks answering call for

the attorneys

• Responsible for relaying call information to the attorneys

• Responsible for preparing written correspondence dictated by attorney

• Responsible for all other assistance requested by attorneys

• Temporary one year assignment with the Department of Social Services/ Child and Adult

Protective Services in the legal department.

• Responsible for attending Court with the attorneys to record relevant information for Court orders.

• Solely responsible for preparing Court orders for Union County and York County DSS cases

• Responsible for filing documents pursuant to each case

• Responsible for answering calls for attorneys

Elrod, Jones, Leader and Benson Law Firm, 2003 to 2004

Rock Hill, SC

Paralegal/Legal Secretary

• Performed comprehensive research and document collection from medical facilities, doctors, and law

enforcement to obtain information to mitigate personal injury cases and workman’s comp claims.

• Scheduled Court hearings and depositions

• Drafted settlement documents

• Reconciled and corrected attorney’s escrow account on a monthly basis

• Prepared settlement checks

• Assisted the attorney in communications with the clients to keep them informed on the status of their

case.

References May Be Provided Upon Request

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