JAMES JOSEPH RYAN

***** **** ***

Seminole, FL **772

Phone: 813-***-****

Email: acohvo@r.postjobfree.com

Technical Support Information Technology Specialist

Accomplished IT professional with demonstrated success implementing

strategic IT solutions that improved business functionality with positive

impacts on internet connectivity, telephone solutions and network

technologies. Technology savvy self-starter, adept at moving into new

environments and merging my existing experience to quickly adapt to the

newer technologies fluently. Possess first rate communications and

collaboration skills to work side by side with diverse groups effectively.

Qualification Highlights

Information Technology

Network Engineering

Migrations/Upgrades

Multi-platform Networking

Technical Purchasing

Customer Relations

TECHNICAL EXPERTICE

Operating Systems: Windows 2003 Server Enterprise/Standard, Windows

2000 Advanced Server/Pro, Windows 7/Vista/XP/98, Basic Linux

(Redhat/Mandrake), Apple OS

Hardware: Architecture Design (Motherboards, Hard drive, RAM, etc.),

Cisco/Linksys Routers and Switches, Netgear Routers/Switches/Modems, D-link

Router/Switches, Ambit/Ubee Modems, Zyxel modems, Motorola MTA, Arris MTA,

Sonic Firewall, Key Systems and PBX

Software: Microsoft Office 2010/2007/2003/2000 (Word, Excel, PowerPoint,

and Access).

-MS 2003 Administration: Standard & Enterprise Edition, DNS Server, Group

Policy - Sites & Site Links, FSMO Roles, Network Security

-MS 2000 Server: DNS Server, DHCP, Terminal SVCS, Security Policy

Networks/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP,

TELNET, RIP, NAT, Ethernet

Programming: HTML, Java

PROFESSIONAL EXPERIENCE

Bloomin Brands Inc

Large Restaurant company with locations throughout the entire country and

internationally.

Tier 1 Technical Support July 2012 to February

2015

Handled 25 to 60 correspondences daily by phone and email for technical

support. Remotely provided solutions to technical situations on end-user

machines including; point of sale devices, desktop computers, IP networks

and equipment, and phones. Worked within a Windows 2000, Windows 7 and

Windows 8 Operating system environment. Managed and maintained Exchange

and Active Directory accounts. Installed and updated drivers remotely for

various computer peripherals and equipment. Installed and updated various

software that is pertinent to the business needs of the restaurants.

Compiled and organized information utilized by field technicians, to

resolve issues at the restaurant level. Troubleshoot possible software

errors that causes false financial and inventory reporting. Trained new

incoming associates. Worked directly with other departments, supervisors,

and management for a resolution on extreme business impacting technical

situations.

JAMES JOSEPH RYAN

Page 2

Brighthouse Networks

Multi tiered service provider including cable television, high speed

internet and digital phone services.

Business Solution Support Technician February 2008 to

September 2011

Handled 30 - 45 customer correspondences daily by phone and email for

technical support. Offered solutions to technical situations on end-user

machines including; desktop computers, IP networks and equipment, phones

and various customer premise equipment. Compiled and organized information

utilized by field technicians, to resolve issues at customer's place of

business. Compiled and organized information for service interruption

trends that could potentially result in service outages.

Westshore Glass Corp.

Multi product glass fabrication facility producing custom pane glass

products, servicing the major Florida area.

Senior Production Control January 2003 to February 2008

Managed inventory control of more than 300 production materials. Scheduled

customer's orders for production in accordance to availability of time,

delivery dates and materials. Compiled line commands for automated

machinery on the production line.

Streamlined a new database consisting of vendors, based on cost efficiency.

Compiled teaching materials on various duties throughout the facility.

Implemented changes on machinery to operate more optimally.

Lowe's Food

Medium grocery store chain.

Produce Department Manager January 2000 to August 2003

Managed a $14,000 a week sales department while supervising a crew of 2

full time and 2 part time associates. Maintained quality control of

inventory in excess of $18,000 to $21,000 on a daily basis.

Publix Supermarkets

Large privately owned grocery store chain.

Department Manager in Training July 1992 to January 2000

Assisted in maintaining a $90,000 a week sales department. Maintained

quality control of inventory in excess of $14,000 to $21,000 on a daily

basis.

EDUCATION

Remington College, Tampa FL

AAS of Computer Network Technology, graduation date: October 2005

Graduated with honors GPA 3.75

National Vocational-Technical Honor Society, Inducted: September 2003

REFERENCES

Available upon request

Contact this candidate