Dayana Fernandez

786-***-****

acohtr@r.postjobfree.com

Miccosukee Indian Tribe Lawmaker Secretary

Miami, FL

Dec 2011-Jan 2015

Assist Lawmaker with orders and needs.

Prepare invoices payable to companies and follow company policy for a

successful payment.

Prepare Trespass letters as well as orders for convicted individuals

working directly with the Miccosukee Police Department and Tribal Court.

Supervise visitors and prepare necessary paperwork to allow individuals

to access the community and order MPD to conduct background checks and

finger prints.

Order drug tests to new employees.

Filing, organizing, and be at all times aware of problems regarding the

order and discipline of the Village and Community.

Prepare Memo's for permissions, Lawmakers concerns, orders, etc.

Attend monthly Business Council Meetings and prepare Memos for decisions

made regarding the Tribe's needs and improvements as well as discussing

offer requests from outside company's that may be useful to the Tribe.

Give ideas and point of views if necessary while the meeting is being

held.

KW Properties - Eloquence on the bay Residence and Hotel

Miami, FL

Front desk/Concierge

Feb 2011-Aug 2011

Greeting residents at all times.

Issuing visitor badges.

Assisting residences with driving directions, cabs, or anything they

need regarding orientation

Notifying property manager of problems residents report that have to do

with any damage the unit is experiencing.

Receive packages/mail and record information to be delivered to unit

recipient. As well as deliver any personal correspondence if needed.

Answer calls and provide information to callers, take messages, or

transfer calls to the corresponded individual.

Plan any move-in and move-outs in the calendar to reserve elevator usage

and activity.

Control computerized locks of all the building to make sure they are

closed or open any door for a special occasion or need.

Supervise cameras in computer at all times for any abnormal activity

around the building and communicate to security guard by vokie talkie.

Florida National College

Miami, FL

Financial Aid Officer

Feb 2008- Feb 2011

Worked cohesively with Admissions Coordinators in order to facilitate

outstanding service to prospective students and their parents

Maintained 100% planning load, created plans and explained each plan

together with the student's rights and responsibilities for each aid

source.

Negotiated payment plans, as well as developed student financial plans

in line with institutional procedures and federal regulations.

Assisted students and parents with the completion of the FAFSA.

Enter the FAFSA electronically using the program known as FAME then

review the resulting ISIR.

Assign the appropriate budget and package the student through the campus

vue program.

Responsible for complete and accurate files and paperwork.

Demonstrated proficiency in timely collections.

Consistently maintained clean files shown through training assessments

for compliance with Federal/State regulations and school policies and

procedures.

Crazy About You- Restaurant

Miami, FL

Hostess

Jan 2006- Jan 2008

Supervised and coordinated activities of dining room personnel to

provide fast and courteous service to patrons: Schedule dining

reservations and arranges parties or special services for diners.

Greeted guests, escorts them to tables, and provides menus.

Adjusted complaints of patrons.

Assigned work tasks and coordinates activities of dining room personnel

to ensure prompt and courteous service to patrons.

Inspected dining room serving stations for neatness and cleanliness, and

requisitions table linens and other dining room supplies for tables and

serving stations.

Trained from time to time dining room employees.

Scheduled work hours and keep time records of dining room workers.

Assisted in planning menus.

Prepared beverages and expedite food orders.

Total receipts, at end of shift, to verify sales and clear cash

register.

Collected payment from customers.

Education:

Criminal Justice (B.A) Florida National

University.

Associate Degree in Criminal Justice- Florida National University.

Hialeah Senior High School Graduate, class of 2007.

CSI training Certificate.

3 year term Computer Graduate.

Skills:

Bilingual: English/Spanish

Ms: Word, PowerPoint, Excel, Outlook

Typing, 60 wpm

Telephone skills, Multi-Line

Skilled in Customer Service- Ability to work under any conditions

dealing with people successfully.

Verbal skills

Billing and Coding

Business Corporation Associates

Organizations:

Career Education Clubs Of Florida (CECF).

CLASS of 2007.

Student Government, Homeroom Representative.

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