Christian A. Hackworth

Phone: 312-***-**** email: acohsu@r.postjobfree.com

LinkedIn: www.linkedin.com/in/christianarmandhackworth

Technical Analyst

** ***** ** ********* *******, field service, training & documentation experience has made me a commodity

for business. My priority is to retain and support customers, manage production environments and take

preventative action to limit system outages. I specialize in client service, application/network support,

improving processes and documentation. I have excellent problem solving skills with proven experience

utilizing resources to make critical decisions.

Core Competencies

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Project Management Gathering requirements

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Vendor Management Financial Market Data Support

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Deployment/Risk/Release Management Software Trainer

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Business Analyst Writer & Content Management

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SLA’s/ SOP’s Audio/Visual Multimedia Implementation &

• Support (Trade Shows/

Field-Technical Support

Hospitality/Meeting Rooms)

• Technical Account Management

• Technical Writer (Business Requirement

• Technical Support(Trade Desk)

Documentation/ process improvements)

• Data Analyst

Education Technical Proficiencies

Certification Course(s):

• PMI- Project Management Professional

• MCSA- Microsoft Certified Solutions Associate

Columbia College Field of Study: English/Journalism 1992-1994

Chicago, IL

Prairie State College Field of Study: Journalism 1991-1992

Chicago Heights, IL

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LAN/ WAN/Wireless/Mobile Remote Access Support

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TCP/IP, MAC, DNS, DHCP A/V(events/ net-meetings/presentations)

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Salesforce Microsoft Office / Power Point / Visio

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Micros (point of sale) Windows NT, 2000, XP, Windows 7, 8

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Financial Trading Software Windows Server 2003/2008

Professional Experience

Golf Channel/NBC Universal/Comcast - Burr Ridge, IL 10/2013 – 09/2014

Core Product Support/Implementation Specialist 2

• Provide technical support to golf courses on Golf Now Reservations/ POS application and

architecture. Environment: Wireless, LAN, TCP/IP, Windows XP, 7, 8, 2003-2008 server, (basic SQL

& .NET)

• Consult clients, vendors and other implementation specialists on networking, hardware specifications

and application support for POS deployment and modifications (Food & Beverage/Retail).

• Investigate reported issues and document defects for bug tracking.

• Support data communication from POS to Opera, Micros & Quick Books (Accounting, POS and

Hotel Management applications).

Christian A. Hackworth page 2

Phone: 312-***-**** email: acohsu@r.postjobfree.com

LinkedIn: www.linkedin.com/in/christianarmandhackworth

Comcast/NBC Universal - Tinley Park, IL 01/2013 – 9/2013

CAE Solutions Specialist (Customer Relationship Management)

• Decrease customer management costs

• Coordinates and monitors billable projects from initiation through delivery

• Serve as liaison between the company and client in order to ensure that all targets and requirements

are met

• Ensure billable projects are completed on schedule and within budget

• Provides retention scalability to insure customer satisfaction & business

Hyatt Hotel Corp. - Chicago, IL. 7/2012- 10/2012

Business Analyst (contract)

• Business Analyst for national/international hotel point of sales systems.

• Managed vendors to ensure respective SLAs & OLA’s are maintained.

• Managed test & product releases for (POS) point of sale deliverables and objectives.

• Conduct RCA (root cause analysis) to determine any specific causes for service interruption .

• SME (subject matter expert) for product line and development of new processes and applications

with development team.

• Liaison between the services team and the development team during product lifecycle.

• Procurement- Implement strategies / projects for reducing supply cost.

• Primary point of contact for POS (point of sale) escalations for hotels.

Roomlinx - Broomfield, CO. (contract) 10/2010 – 4/2011

Technical Account Manager & Field Service Engineer (Contract)

• Managed hardware installations and GUI testing for 600 plus hotel rooms & supported network

infrastructure.

• SME (subject matter expert) for Chicago hotels business objects & data analysis studies.

• Trained & supported executives, engineers & client service on overall Application and infrastructure

functionality.

• Created SOPs & SLA’s for technical support team, vendors & service providers

• Provided product demos to potential clients.

Fresenius Medical Services- Columbus, OH. 2007 - 2010

Field System Trainer- Deployment Project Manager

• Managed installations and training for dialysis centers throughout the Central Business Unit

• Managed 8 - 16 week project planning of wireless network & software distribution.

• Ensured standard compliance within Information Security policies and best practices are delivered

for the central business unit dialysis clinics.

• Implemented software release versions, fixes & upgrades for product deployments.

• Developed and executed training processes for doctors, nurses, technicians.

Archipelago/ NYSE - Chicago, IL 2000 - 2006

Technical Analyst / Operations Support

• Supported Traders & Sales Team on Real Tick Market Data Analysis Software.

• Conducted root cause analysis relating to the lifespan of a buy/sell transaction & data integrity.

• Developed short and long term strategies for product/project releases, as it relates to priority, budget

& business strategy.

• Provided product demos to potential clients.

• Project manager for client network environment changes ranging from 20-200 users. Clients

including; JP Morgan, Merrill Lynch, Deutsche Bank, and several financial Industry leaders.

• Created & managed all content, troubleshooting manuals, release notes & web content.

• Liaison between client/sales, as well as development team (vendor) for product enhancements.

References Available Upon Request

Contact this candidate