Summary:

A bright high energy professional that thrives in a forward moving environment, who will infuse any atmosphere with my commitment to personal and corporate progress.

Areas of expertise:

Product sales

Training and Coaching

Sales Management

Ability to work well in challenging environments

More than 5 years’ experience in customer support with recognizable strengths in problem solving sales and staff support, and planning/implementing proactive procedures and systems to avoid problems.

Experience:

CarMax (2013-2014)

Service Consultant

Liaising between customers and service technicians

Perform unrivaled customer service

Receive payment open & close drawer daily

Upsell services as needed

AT&T Inc. (2007-2011)

Telemarketing Administrator

Type and proofread contracts

Provide Support for the Sales Force

Perform a diverse assortment of duties

Perform responsible, sometimes confidential duties and routine administrative functions

Verizon Communications (2004-2005)

Credit Specialist, Welcome Center

Processed request outside of normal business channels

Determine Credit worthiness to prevent subscription fraud

Answer incoming as well as make outgoing calls

Proactively collect on bad debt.

Provide outstanding customer service

AT&T Consumer Services (2002-2004)

Telemarketer

Maintained strong closing ratio

Met 100% sales goals daily

Powerful telephone skills, able to establish immediate trust and confidence

Top producer consistently in the top 5% of an office of over 300

Had the lowest turnover rate on my team

Wonderfully Maid (1999-2003)

Director of Marketing/Assistant Manager

Mastered financial risks and capitalized on Market opportunities

Managed new product development, pricing and sales promotion

Developed, positioned and introduced new services to increase earnings

Created unique research method to guide new product development

Prepared and delivered presentations that met our customer's needs

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