Charlene A. Moore

acohou@r.postjobfree.com

443-***-**** cell

Avon, Ohio

US Citizen – TS Clearance

PROFESSIONAL SUMMARY:

• Project Manager with broad technical knowledge, outstanding leadership, and creative

problem solving skills in both strategic and tactical areas.

• Strong communicator to business and technical partners within all corporate levels to

successfully manage large scale projects.

• Possess over 13 years of experience as a Major Construction & IT Project Manager

including both infrastructure and application development projects.

• Respected mentor and coach with the ability to motivate teams to reach goals.

• Project Management tools utilized: MS Project, MS Excel, MS Visio, MS PP, and

SharePoint.

• Projects Managed: from $50,000 up to $592 Million. Most projects managed were in the

multi-millions ranging from medium to highly complex.

• Experienced in managing multiple projects at the same time.

• People Managed: up to 20 technical resources in a matrixed environment and 200

labored resources.

• Familiar with Earned Value Management (EVM) process and tools.

• Experienced with resource allocation, PCI Compliance and forecasting annual POS &

Technical Refresh program for USN/USMC and private sectors.

• Excellent communication and interpersonal skills.

• Ability to synthesize project information and establish the appropriate scope of a project.

PROFESSIONAL EXPERIENCE:

Project Manager for PMO

M CPc – Contractor for Experis 0 6/2014

- p resent

Cleveland, OH

• POS refresh project throughout the United States, PCI compliance for all new equipment

o Review Technical and operational requirements necessary for customer

o Review software requirements necessary for devices used by customer

• Printer/fax/email refresh project throughout the United States, PCI compliance for all new

equipment

o Ensure all new equipment used is compliant for PCI DSS

• Management of 4-20 projects for PMO of various complexity and value

• Manage all subcontractor resources, approval of time sheets, invoices & schedule using

MS Project

• Monitor all resources for profitability margins

• Collection of requirements for new & upgraded data centers

• Setup of projects in Connect Wise ticketing system, SharePoint and Ecommerce website

for Cuyahoga County Government

• Proof of Concept project for Akron General Medical Center-virtualization platform

capable of supporting Citrix XenDesktop.

• Symposiarch for Internal & External Kick Off Meetings

• Monitor project shipments in AS400 system

• Designate resources per project and approval of time & expense sheets

• Interact with vendors, equipment supplies, and a variety of logistic carriers

• Interact with Global technical teams

• Collaborate with Cisco, Dell, HP, Lenovo and other Partner Companies

• Manage internal customer relationships and expectations, through negotiation and

partnering

Sr. Project Manager for PMO Real Estate Development

Key Bank- Contractor for Experis

11/2013 – 6/2014

Cleveland, OH

• Execute projects and service agreements according to strict deadlines.

• Member of PMO office for Real Estate Service

• Review projects for Compliance Procedures

• Overview project plans for 12 to 20 projects concurrently

• Approver of all Purchase Orders per project

• Monitor Milestones Dates for projects in Key Bank Developer system and MS-Project

• Lead PMO monthly meeting with Partner Business Units and Finance

Project Manager

N ASA Glenn Field- Contractor for Davis Innovations Strategy

0 1/2013 - 09/2013

Cleveland, OH

• Provide engagement management, driving delivery success and customer satisfaction

• Execute projects and service agreements according to strict deadlines

• Gathered requirements for specific client software needs

• Develop SOW & RFP’s for prospective projects

• Identifies resources needed and assigns individual responsibilities

• Develops lasting relationships with client personnel that foster client ties

• Ensures customer requirements and documentation for projects involving;

Cloud

Wireless

Relocation

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Hardware and Software refresh programs

SDLC efforts

PCI compliance

• Preparation of project schedules using MS-Project

• I3P participation to align with agency platforms

• Input Service Request for LAN/WAN and Collaboration efforts for all customers

• Testing for new VoIP project

• RD/QA Testing for all new software/hardware;

To ensure customer satisfaction

To gain knowledge for reporting findings to customer base

Project Manager

E rnst & Young-Contractor for Bridgeview, Inc.

0 1/2012 - 11/2012

Cleveland, OH

• Early identification of partner workload imbalance and faster resolution by Americas

Assurance Leadership

• Coordinate with technical team and business

• Lead SDLC efforts for specialized programs

• Communicate with leadership

• Escalate risks/issues as appropriate

• Managed IT project governance, including weekly reviews and monthly reporting

• Coordinated with Resource Managers to allocate project roles including BA, QA,

Architect, and various technical specialties

• Used iterative / waterfall processes to refine scope and priorities per customer input

• Developed resource forecasting and tracking tools, using MS-Project and MS-Excel

Sr. Project Manager

Lockheed Martin–Contractor for Dunston & Associates

0 8/2011 - 12/2011

Joint Base Andrew AF, Camp Springs, MD

• Managed 30-35 projects of various size and budgets up to $500,000: SDLC &

Infrastructure

• Review plans for major construction of new buildings on AF base

• Plan and assign team members to review and gathered customer IT requirements for

translation to specifications for global transition of USAF LAN/WAN services

• Ensure project schedules are updated using MS-Project

• Examined and evaluated IT system for new SDLC programs and PCI compliance

• Develop RFP’s, SOW’s and RFI’s

•

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Project Manager

Falconwood, Inc.–Consulting firm specializing in IT Contracts

0 2/2009 - 08/2011

Crystal City Gateway 1, 1235 Clark Street, Arlington, VA 22202

• Plan and assign team members to review and gathered customer IT requirements for

translation to specifications for global transition of USN/USMC intranet/internet services.

• Coordinate Integrated Logistics Support Plans, Asset Management Plan, Configuration

Management Plan and Facilities processes and procedures.

• Supervise the System Engineers to develop the Configuration Management Plan.

• Closely monitored the ERP SAP team for asset financial information and new IT

acquisitions.

• Managed the IT Infrastructure Refresh Plan and resource projection of plan.

• Researched impact of new ordering tools, change orders, build outs for service and future

global seat rollouts.

• Produce “Processes and Procedures Guide” for future IT systems for Asset Management

integrity.

• Participated within the facilities transition team for resolution to issues related to current

facility requirements and BRAC efforts.

• Attended NMCI Conference as the Integrated Logistic Support Management Liaison,

• Development of Government Furnished Equipment (GFE) SOW

• Specialized in defining the GFE, GFF and Asset Management (AM) processes that are

currently in place. Defining future processes for GFE, GFF and AM requirements using

EVM as a tool.

• Align Information Assurance (IA) Security Team, to meet and define all security

requirements for accreditation and continuation of Network security into CoSC.

• Created the Contract Data Requirements List and defined the Organizational Conflict of

Interest Plan

Vice President/Project Manager

M ark G. Anderson Corp. IT Consulting Projects

1 0/2007 - 11/2008

730 Eleventh Street NW, Washington, DC 20001

R ange of $50K-120K Dollar Projects

• Project Manager for multiple major construction projects for the FBI. Onsite

management of the close out and SCIF accreditation of two floors of the Patriot’s Plaza

project facility

• Managed a major project phased renovation of the 7th floor of the J. Edgar Hoover

Building

• Responsible for the planning, design and construction of each phase of facility

rehabilitations

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• Developed, coordinated and supervised the execution of the program requirements and

issued the Statements of Work (SOWs). Oversaw all aspects of IT/construction from

demolition through move in

• Conducted regular weekly meetings with contractors, Divisional Unit Chiefs and their

staff members

• Coordinated security needs and infrastructure builds out with the Physical Security Unit

• Communicated with clients to address their needs

• Set in place the strategic management of IT assets to effectively manage, capture,

maintain and use the asset information

• Oversaw and provided quality assurance for IT asset installation in (SCIF) classified

spaces, cabling, SPAWAR, TSSU, VTC connectivity & relocation, access control and

locks/alarms

• Provided project scheduling and budget control

Project Manager

D epartment of State-Overseas Building Operations Div.

0 7/2005 - 10/2007

4501 Daly Drive, Suite 180 Chantilly, VA 20151

$592 Million Dollar Project

• 35% Travel / 20% International

• 65 acre project encompassing 27 buildings and IT infrastructure including a school,

power plant and wastewater treatment plant. The project was designed and constructed in

two years. Involved in design review and sign off process through 100% Documents

• Creation of RFP proposals as well as SOW’s

• Traveled abroad to conduct meetings with the General Contractor and Subcontractors

• Examined and evaluated IT system requirements to develop methods for efficient

handling

• Evaluated findings and recommends changes or modifications in IT procedures, utilizing

knowledge of functions of operating units

• Using Primavera Expedition software, assisted project personnel through specific phases

or aspects of project, such as technical studies, product design, preparation of

specifications, and implementation in accordance with design disciplines and contract

requirements

• Coordinated activities required for IT assets using, technical developments, scheduling,

and facilitating engineering design and construction

• Effectively tracked the value of IT assets and maintained information to describe them

through the Asset Management Database to support the IT Operations. The database was

comprehensive, accurate and up-to-date

• Managed and prepared reports and presentations for project expenditures and associated

comparisons with limitations of project budget using Primavera

• Provided space planning, procurement of additional IT asset needs for project campus

overseas

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• Processed contractual paper work for civilian personnel and CAG’s for travel to Iraq,

including medical clearances, LOA’s and authorization for travel on Government Air

• Assumed duties of “Acting Director” for Director while he was traveling to construction

site in Kuwait and Iraq

• Received “Outstanding” Performance Review from the Department of State

Assistant Project Manager/Expeditor

Limbach Company

0 7/1999-07/2005

10110 Senate Drive, Lanham, MD 20706

Assistant project manager, on multiple Mechanical/Electrical projects, for over 6 years.

Responsibilities and tasks performed for all projects were documented with

Primavera/Expedition/Sure Trac:

• 40+ weekly 20% travel

• Maintained budget control for Security Exchange Commission Project I & II with

Primavera tool

• Monitored Change Orders

• Supervised 4 foremen: plumbing and mechanical crews

• Prepared Subcontract Agreements, RFI’s, RFP’s, SOW’s, Field Work Orders and Change

Orders

• Preparation of AIA, Budgets, Permits and Scheduling of Subcontractors using Primavera

• Maintained and built Operation & Maintenance manuals for project turn over. Managed

and Controlled Documents for all current projects

• Reviewed all Government Contracts, PCI compliance and RFP’s for all new projects

• Organized and developed vendor submittals including material, equipment and

purchasing

Consultant, Education Specialist

IBM

0 5/1998-07/1999

4 111 North side Parkway, Atlanta, GA 30327

• 50% travel / Home-based Consultant

• Prepared edited training materials and traveled to client. Onsite training of client

employees on use of SAP. Configuration of client classroom computers to network

system. Troubleshooting classroom computer configurations

MCI

1 0/1995-05/1998

SAP Change Management

• 40 hr. weekly 60% travel

• Core Member of SAP Change Management Team. Participated in the Full Life Cycle of

the SDLC of SAP Implementation. Responsible for delivering the following SAP courses

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through an 18-week program: SAP Navigation, System Overview, Project System,

Procurement Cycle, Procure to Pay, Project Detail Reporting, GL., and Asset

Management

• Lab preparation for training facilities. Training Database Administration. Cycle Testing

of SAP system. Revision & composition of MCI Financial Policy & Procedures

Senior Budget Coordinator/Business Analyst (1995-1996)

• Monitor asset budgets for Eastern States in Facilities Department

• Maintain & prepare Capital Budget for Facilities East Management

• Coordinated training and trained new personnel in NY, MA and TX

• Liaison to Asset Management, Vendor Service. Procurement, HR and Vendors

• Database Administrator for Req Web System (asset database)

• Prepared and delivered briefings and presentations to Director and VPs

EDUCATION:

Defense Property Accounting System (DPAS) – Certified March 2011

DPAS1030 Asset Receiver

DPAS1050 Asset Transfer

DPAS1040 Asset Disposition

ITIL v3 – Learning Tree International May 2009

DoD Defense Acquisition University–Level I DAWIA May 2009 -

June 2010

Designing for Supportability in DoD Systems

Performance Based Logistics (PBL)

Fundamentals of Systems Acquisition Management

Acquisition Logistics Fundamentals

Fundamentals of System Sustainment Management

Reliability, Availability and Maintainability (RAM)

DoD Defense Acquisition University–Level II DAWIA Aug 2010 –

May 2011

Intermediate Systems Acquisition A

Intermediate Acquisition Logistics

Performance Based Logistics II

Intermediate Systems Sustainment

Developing Requirements

Past Performance Information

Intermediate Systems Acquisition B

DoD Defense Acquisition University- OTHER Nov 2009- Jan

2011

Defense Subcontract Management

Contracting for the Rest of Us

Facilities Engineering

Past Performance Information-Facilities

Organizational Conflict of Interest

Item Unique Identification

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IUID Marking (Unique ID)

Risk Management

Market Research

System Planning, Research, Develop. & Eng

Contracting Overview

SPAWAR – Shore IT Installation Process Training (Aug 2010)

RMC Project Management, Inc., Accelerated PMP Exam prep (Nov 2008)

Primavera/Expedition/Sure Trac, Primavera Philadelphia Office

University of Phoenix, Project Management for PMP Certification Program

4.0 Average

Youngstown State University, Youngstown, OH

Business Management & Marketing/Emphasis on computer technology

Accomplishments

• SPAWAR ”Team Excellence” Award – Rear Admiral PH Brady, US Navy - December

2010

• “Outstanding performance Review – Department of State – 2006

• Received “Sudden Impact” Award – 1998 MCI

• Notary since 1992 – current w/E&O Insured – Mortgage Signing Agent since 1998 part

time self employed- Refi’s, new mortgage loan, reverse mortgages

• IA (Information Assurance) certified

• "Kudos" Award - Key Bank

• Six Sigma White Belt

Software Programs

• SAP-R/3-modules FI, Project System, Asset Management

• Microsoft Office 10: Access, Word, Excel, Projects, Power Point, Outlook, Binder

• Photo Editor, Publisher, Internet Explorer, HTML, Primavera/Expedition/Sure Trac, PS

Pro, Lotus Notes, Remedy ticketing system, PhotoShop Deluxe, AutoCAD, P3 Planning

& Scheduling, Visio.

• Government systems: ILMS & Ariba-Requestor, Approver and Budget Officer, DPAS

• ITIL (Information Technology Infrastructure Library) trained

• Deltek

• Remedy – used for asset management, resource assignments, and service ticketing

• SharePoint

• Snag It

• Connect Wise Ticketing System

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