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Engineer Customer Service

Location:
Santa Cruz, CA
Posted:
February 25, 2015

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Resume:

Grant Newman *** E Mt. Hermon Rd #*** • Scotts Valley, California 95066

831-***-****

acohfs@r.postjobfree.com

ENGINEERING PROFESSIONAL

Dynamic, self-driven and results-focused professional with years of progressive experience developing cost effective

production and product solutions, lowering costs, improving operational and technical efficiencies, and consistently

achieving corporate and client expectations. Astute analyst, strategic thinker and creative problem solver combining

strong technical skills and solid business acumen. Personable and articulate. Communicate and write with clarity and

precision. Consistently surpass quality targets and consistently meet budgets and timelines. Experience includes staff

and customer training, safety management, and maintaining clear lines of communication to resolve issues and

maximize service delivery.

PROFESSIONAL HIGHLIGHTS

Manufacturing

Trained in Six Sigma DMAIC lean manufacturing.

Wrote procedures and method sheet to standardize and increase production.

Developed and polled Best Knowledge Practices and proliferated them department or company wide.

Improved and corrected production and documentation using ECO process to improve production.

Fixed production problems and trained technicians to avoid or remedy the problem themselves.

Wrote Excel macros to automate data analysis resulting in reducing production hours per laser.

Engineering

Tripled production by reengineering 2 holographic master production tables.

Completed ahead of schedule Procedures and Bills of Materials of prototype products.

Developed alignment procedures for prototype lasers for production.

Researched and analyzed possible problems to develop Best Know Methods for system repairs.

Field Service

Exceeded the goal of 95% up time of 30 metrology tools in a Class 1 clean room (Therma-Wave equipment).

Chosen specifically for critical start at Intel Ireland Fab14.

Able to multitask fixing problems from multiple machines quickly.

Exceeded customer’s expectation with clear communication.

Instruction

Implemented training programs for technicians resulting in fewer production problems.

Developed and taught PBET style customer training classes.

PBET Certified. (Performance Based Equipment Training)

Provided math and physics tutoring resulting in a multitude of A+ students’ since 1985.

Safety

HASCOM, Electoral, Laser, Ionizing Radiation and Chemical Safety.

Manufacturing and Office Ergonomics, Clean-room Protocols and Safety.

Hazardous Energy Safety.

CPR, First Aid.

Core Skills

Lasers, Robotics, Pneumatics, Electronics.

O-Scopes, Spectrometers, Beam Codes.

Function Generators, Spectrum Analyzers.

SAP, Agile, Docbase, MatrixOne, Enovia.

Solidworks, AutoCAD, Adobe Master Suite, Dreamweaver.

Visual Basic, C++, perl, Flash, CSS, XHTML, PHP, MySQL, Windows, Office, PowerPoint, Excel Macros.

Continued

Grant Newman Page 2

CAREER TRACK

SENIOR PROCESS ENGINEER 2013- PRESENT

INSYNC STAFFING (CONTRACTOR AT ABBOTT MEDICAL OPTICS) MANCHESTER, NEW HAMPSHIRE

HIREGENICS (CONTRACTOR AT ABBOTT MEDICAL OPTICS) DULUTH, GEORGIA

Support manufacturing with ECOs, test protocols, validations and verifications of parts and procedures for all the

product lines. Revised BOMs, procedures, drawings and test fixtures as needed for manufacturing to keep the line

running.

TECHNICAL SUPPORT / MANUFACTURING 2010 – 2012

Superior Staffing (Contractor at KLA-Tencor) Melrose Park, Illinois

Called on to help build machines and train Israeli technicians to help move the manufacturing of the Opti-Probe

7000 from Milpitas to Israel. Back filled for worldwide Tech Support on all Opti-Probe tools. Research

troubleshooting methods for Solution Point a web based trouble shooting field service guide.

FIELD SERVICE ENGINEER 2008 – 2009

Kelly Engineering (Contractor at Intel) San Jose, California

Requested specifically by Intel to maintain the 21 Opti-Probes and prepare them for the closing of the facility.

MANUFACTURING ENGINEER 2006 - 2008

Spectra-Physics Mountain View, California

Supported several laser lines with method sheet changes, ECOs, training, defect analysis.

Monitored First Pass Yields and improve them significantly.

Extensive failure analysis on field return unites resulting in many improvement ECOs.

FIELD SERVICE ENGINEER / MANUFACTURING ENGINEER / TECHNICAL TRAINER /

FINAL TEST TECHNICIAN 1996 - 2006

Therma-Wave Fremont, California

Quickly mastered the building and testing of the Opti-Probe system. Chosen for the field service position at Intel

Ireland Fab 14 critical startup. Trained on the job 3 service engineers at Intel Ireland for 2 years. Technical Trainer

for customer service level troubleshooting training.

Developed and taught the Customer Training course.

System level Manufacturing Engineer in charge of fixing all manufacturing problems and trained technicians

to recognize and fix each issue as they arose.

Field Service Engineer at Intel Santa Clara maintaining a 95% up time.

PRODUCTION ENGINEER 1995 - 1996

Simian Company Santa Cruz, California

Solely responsible for operating and maintaining 2 holographic mastering labs.

LEARNING CREDENTIALS

Master of Education 2010

American Intercontinental University Schaumburg, Illinois

Curriculum and Instruction

Bachelor of Science Physics – Laser and Optics 1989

San Jose State University San Jose, California

Math Minor

Associate of Science Physics 1987

Cabrillo College Aptos, California



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