Telecommunication/Network Manager
Heather Pelton
Offering a superior track record of leadership within high-volume environments.
Technical Background
Parker, CO 80138
Cell: 504-***-**** SIP Integration Cisco Firewalls, Switches, Routers, VoIP, QOS
Microsoft Unified Messaging RSA Security
acohfd@r.postjobfree.com
Microsoft Lync 2010/2013 SOX & HIPAA Regulation Compliance
Microsoft Enterprise Voice / Integration Citrix Presentation Server
Career Snapshot Lync UCMA Call Center Microsoft Active Directory
Avaya Session Manager & SBC’s Microsoft Exchange Server
• Over twenty years of commended Avaya CM Servers And Gateways BlackBerry Enterprise Server
VOIP Convergence WAN Accelerators/Optimization
performance in design,
Polycom Video/Voice Conferencing Novell Netware
installation, management &
SAN’s – LeftHand, Compellent, HP Novell GroupWise
administration of
VMWare OCS/Lync Integration
telecommunication / networking
systems and IT teams.
Professional Experience
• Experience in the following
industries: Health Care,
Frontier Airlines 2014 – Present
Nonprofit, Legal, Banking, Federal
Senior Infrastructure Project Manager
and State Government,
Managing Infrastructure Core System Replacement/Separation Project Team. Projects Include:
Engineering.
Upgrade of the MPLS Network, Implementation of a 4G IPSEC Backup Network, Disaster Recovery
• Solid team leadership
Implementation, Corporate Web-Site Development & Replacement, Airport Hardware solutioning
• Management of budgets,
and Replacement, and Implementation of Overseas Call center. Responsible for Budgeting, Vendor
strategies & roadmaps, contract
Management, and Contracts.
negotiations, project
management.
CH2MHILL 2012 – 2013
• Expert in vendor management
Global Operation Technology Manager
and interdepartmental relations.
Design and management of development team for Lync Global Service desk, Enterprise Voice
globally, and Lync voice/video conferencing. Design and Manage new initiative core technologies for
Certifications a 36,000 user global engineering firm. Integration of a newly acquired international firm.
Integration of a large international Polycom infrastructure, including integration with Microsoft
• Citrix Presentation Sever
OCS/Lync Environments. Design and management of the Microsoft exchange unified messaging
• LeftHand Networks SAN/iQ
solution. Other responsibilities include: design of project/roll out plans, developing a unified
• RSA Security
communications strategy, cross departmental/organizational liaison, budgeting, vendor
management, and design and management of global Lync/Enterprise voice team.
Education
National Multiple Sclerosis Society 2009 - 2012
AVAYA
Telecommunications Manager
Advanced Convergence
CISCO Management of telecommunications team consisting of engineers, project managers, business
analysts. Management of the Telecommunications Department including Design and
Intro to Router Configuration
implementation of a redundant national phone network. The network consists of redundant CM
Adv. Router Configuration
servers, with redundant session/system managers and SBC’s. Network consists of 200 remote
Networkers 1999
offices and 2200 users. Migration of all local services to a redundant SIP trunk and elimination of
Networkers 2003
all local PRI’s and analog lines, creating a cost savings of $1 Million annually. Management of
LEFTHAND NETWORKS
national MPLS data network. Design and management of Polycom voice and videoconference
Certification
bridge systems. Design and mangementy of Avaya call center and voice portal.
NOVELL
ManageWise
Alternative Technology an Arrow Company 2007 - 2009
Networking Technologies
Lead Engineer
Advanced Administration
Overseeing and Managing the Voice and MPLS Network. Responsible for the Design, Installation,
Advanced GroupWise Admin
Problem Diagnosis, and Configuration/Deployment of Enterprise Level applications. Managing all
CITRIX
Voice Communications, Data Network, Citrix Presentation Servers, Active Directory, Microsoft
1.8 Advanced Adinistration
Exchange Server, and Video Conferencing. Responsible for the Functionality of all Networking
4.5 XenApp Presentation Svr
Systems Including: Blackberry Enterprise Server, Call accounting Server, WSFTP Server, BlueCoat
SECURITY DYNAMICS /RSA
SG 210 & 510, Citrix access Gateway, PolyCom Video Conferencing, IronMail, MXLogic, LeftHand
RSA Certification SAN
MICROSOFT
Core Technologies Tidewater Marine 2005 - 2007
Microsoft Advanced Admin
Network Manager
LOUISIANA STATE UNIVERSITY
Supervision of IT Networking Department Personnel, and all International Networking for a 7000
Architecture
Employee International Company. Over 30 Locations, Responsible for all Cellular and Satellite
UNIVERSITY OF NEW ORLEANS Communications and Network Systems Including: Netware, Groupwise, Citrix, SQL, Compellent,
Computer Science Commvault, VMware, Disaster Recovery Remote Hot Site, Iridium Satellite Units, Telarus, Cisco PIX,
UNIVERSITY OF PHOENIX Connectivity and Interfacing with SUN Systems and aS400, Cisco VOIP Switches, Avaya PBX, Audix.
Business Information Tech.
Responsible for all Communications Services. Including global WAN, Avaya PBX, and Telerarus
Satelite Communications. The design, Installation, and Configuration of a Cisco VOIP solution.
Designed, Planned and managed a Remote Hotsite for all Communications, and Data Systems.
Louisiana Supreme Court 2003 - 2005
Sr. Network Engineer
Support of a 30 Server, 200 Node Wide area Network. Responsibilities: Functionality of all
Networking Systems Including: Microsoft Network, Managed a Seamless Migration From a
Novell/GroupWise Network to a Windows 2000/Exchange Network. Design, implementation,
management of data center and relocation of the data center to the original historical site.
Design, Installation, management of Court Infrastructure, including: Cisco Switches, APC
Infrastructure. Installation of PlumTree Portal Servers & Environment and RSA ClearTrust.
Installation, Design, and Maintenance of The Following Systems: Citrix Server and Cisco VPN
Concentrator, Trend OfficeScan, ScanMail, and ServeProtect antivirus, Live Communication Using
TLS for Secure IM, Court’s Wireless Network Via Steel Belted Radius Server, TimeWolf Server,
Hardware Upgrade & Database Move for Oracle Server, Courtroom Video & audio Streaming,
Blackberry Server, Call accounting Server.
Contract Work 2000 - 2003
Ochsner Health Plan
Support of a 25 Server, 750 Node Wide area Network. Responsibilities: Functionality of all
Networking Systems Including: Microsoft Network, Cisco Switches & Routers, Exchange E-Mail
System, MacAfee Virus Protection, Cisco PIX 520 & 525 Proxy Servers, Cisco ACS authentication
Server & Other VPN Solutions, Wide area Connectivity To Business Partners, Design of SAN
Solution, GFI Fax Server, Disk Extender DVD Tower/Burner, ETime Time & Payroll System,
Microsoft SMS, Veritas NetBackup Backups.
Blue Cross Blueshield of Louisiana
Responsibilities: Evaluating, Testing, Purchasing and Installing a Bare Metal Restore Solution for all
of The 110 Microsoft Servers. Implementation of HIPAA Privacy and Security Policies and
Procedures on all Microsoft Servers, Write and Provide Scripts to Perform These Modifications Due
To The Limited amount of Time, Provide Detailed Documentation of HIPAA Compliance.
Touro Infirmary
Support of a 1300 Node Novell/NT/UNIX Wide area Network; Responsible for Functionality of all
Systems Including: Novell Network, NT Network, Switches, Routers, Exchange E-Mail, Citrix
Metaframe Servers, Gandalf Remote access Server, InoculateIT Virus Protection, Raptor Firewall,
SQL Server, Bindview, HP Openview, ArcServe Backup, Novell/S390 Connectivity, Impac/Multiaccess
Radiation Oncology Treatment System, Riskkey Risk Management, Lead To Network Technicians,
PC Technicians, and Help Desk Staff.
US Department of Energy - Strategic Petroleum Reserve 1997 - 2000
Network Engineer
Support of a 50 Server 1300 Node Novell/NT/UNIX/SAP Wide area Network; Performing a
Successful Parallel Upgrade From Token Ring To 100Mb Switched to Desktop Ethernet, Design,
relocation and implementation of new data center. Responsible for Functionality of all Systems
Including: Novell Network, NT Network, Cisco Switches and Routers, Exchange Email System, Citrix,
RSA SecurID authentication, Trend Micro Virus Protection, Raptor Proxy, DNS, DHCP, Network
Printing, Microsoft SMS, Bindview, Network Management, Arcserve Backups, Novell/SAP Print
Conversions, Telecommunication Cabling Contract Manager.