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Customer Service Manager

Location:
Honolulu, HI
Posted:
February 25, 2015

Contact this candidate

Resume:

Sean S Lara

**-*** ****** ** ***. NN*

Ewa Beach, HI 96706 US

Phone: 808-***-****

acohdo@r.postjobfree.com

Objective

My main objective is to bring my skills as a Manager to a well-respected

company where I can make a contribution and further my abilities to advance

within your organization.

Employment History

Warehouse Manager

8/2013 - present Pacific Cold Storage / State Poultry Pearl City, HI

Manage 9 Warehouse associates, Manage Warehouse supervisor and

warehouse lead, Manage 18 associates in Poultry processing plant, Manage

Inventory, Manage warehouse duties, Monitor daily productivity, Manage Monthly

P&L for both Cold storage warehouse and Poultry company, supervise and train

new employees, coach and counsel employees when needed, Interview and hire

for open positions, Manage warehouse budgets and keep track of cost per labor,

Manage forklift and equipment inspections,Training employees on Haccp and

making sure guidelines are being followed, schedule container pickups and

provide proper loading diagram from LA to Hawaii, Manage General

merchandising practices (GMP) are being followed on a daily basis, manage and

schedule delivery drivers, Routing deliveries according to stop sequence, quality

control, train employees on safe handling and train employees on equipment,

Safety advisor, provide quotes to customer, customer service, data entry and

office work, manage warehouse management system (WMS) coordinating and

organizing warehouse to maximize space and boost productivity, communicate

issues with customers regarding their inventory. Create invoices when customers

put in orders.

Warehouse Manager

04/2011 – 08/2013 Dependable Hawaiian Express Honolulu, HI

Supervise crew of 34 employees, manage on dock operations, ensure proper

receiving procedures are being followed by employees, implement daily work

schedules and tasks, customer service, manage os&d documentation, pull

containers from yard to the dock, manage employee hours to cut costs,

Managing loading of shipments and inbound pickups, manage dock productivity

and ensure warehouse rules and guidelines are followed.

Warehouse Manager

10/2006 - 02/2011 Hawaii Logistics, C&S Wholesale Grocers Kapolei, HI

Manage crew of 84 employees and 6 Warehouse Supervisors, manage

warehouse duties, inventory control, routing, safety coordinator, quality control,

GMP Audits, Manage and conduct Yum Audits for fast food accounts, Implement

and train on HACCP plans, implement weekly staff schedule, Communicate and

conduct weekly Management meetings going over P&L and goal setting with

management team, In charge of outbound shipments to clients, customer service,

manage associates’ time cards and punches daily, manage weekly budgets and

cut costs, manage associates daily on production and ensure all warehouse

safety rules and guidelines are followed.

Warehouse Supervisor

10/2005 - 09/2006 Interstate Battery Systems of Hawaii Waipahu, HI

Supervise crew of 8 employees; manage all dealer accounts, customer service,

cash handling, closing register, doing money drop, dispatch, delivery driver, check

rotation of batteries, inventory control, and handle issues with each dealer

account.

Warehouse / Lumberyard Supervisor

02/2002 - 09/2005 Northland Wood Products Anchorage, AK

Supervise crew of 18 employees, shipping and receiving freight, forklift driver,

stock checks, customer service, dispatch, delivery driver, order builder, inventory

control, and safety team leader.

Warehouse Agent

07/2002 - 07/2005 Northern Air Cargo Anchorage, AK

Shipping and receiving, load and offload containers, forklift driver, hazmat safety

certified, load freight into airplane for outgoing and incoming freight, inventory

control, check freight to insure items are not damaged and are correct. Customer

service and cash handling.

Warehouse Supervisor

04/1997 - 02/2002 Plywood Hawaii Honolulu, HI

Supervise crew of 10 employees, dispatch, shipping and receiving, load and

offload freight from containers and flat racks, forklift driver, order builder, customer

service, W/C's, inventory control, shipping to neighbor islands, check orders to

insure accuracy and get orders out in time.

Warehouse Crew Leader / Order Filler

08/1993 - 03/1997 HFM Foodservice Honolulu, HI

Load and offload trucks for delivery and returns, check all orders for accuracy.

Pull orders in chill freezer and grocer. Assign orders to employees, inventory

control, shipping and receiving, relieve supervisor when needed.

Education and Trainings

Completion Date Issuing Institution Qualification

01/1994 James Campbell H.S. General Equivalency Degree (GED)

Skills and Strengths

Hazmat certified, Positive Team Leader, Forklift certified, attended small business

management courses and employee management seminars. 10+ years

supervisory experience. Managed and supervised from 8 to over 80 employees.

CPR and First Aid certified.

References

Bill Meehan

808-***-****

Personal reference, known for 22 years

Keli’I Toribio

808-***-****

Professional reference, known for 12 years

Nani Gilkey

808-***-****

Professional reference, known for 1 years



Contact this candidate