GLENN O. COATS

**** ********** *****, ***. *

Vestavia Hills, AL 35216

Home Phone Number - 205-***-****

Cell Phone Number - 850-***-****

e-Mail Address: acohbu@r.postjobfree.com

EDUCATION:

****-*994

THE UNIVERSITY OF WEST FLORIDA (UWF)

COLLEGE OF BUSINESSS

Pensacola, FL

B.S.B.A. - Finance Specialization

Summer of 1994

PROFESSIONAL

LICENSES:

Series 7 (General Securities Representative Examination)

Series 66 (Uniform Combined State Law Examination)

Financial Planning Associate (FPA) Designee

Licensed Insurance Representative - Life, Health, & Variable Annuity

EXPERIENCE:

INTERNAL REVENUE SERVICE (IRS)

Birmingham, AL 09/14 - Present

TAX COMPLIANCE OFFICER (TCO)

Duties consisted of planning & conducting examinations and related

investigations of a variety of individual and/or business taxpayers;

reviewing examinations & related investigations of a variety of individual

and business taxpayers involving complex tax issues and accounting records;

advising taxpayers of their rights as defined in the examination and appeal

guidelines, the actual examinations procedures, and an explanation of

current tax reporting responsibilities and the importance and benefit of

meeting future responsibilities; researching taxpayer accounts and

determining whether penalty and interest determinations are in compliance

with statutory provisions, procedural and compliance requirements; serving

as a technical advisor to the field on penalty and interest issues;

maintaining a comprehensive knowledge and proficiency in performing complex

interest calculations using a variety of computational software;

recognizing indicators of fraudulent activity and developing appropriate

referrals; training and providing guidance to taxpayers, practitioners, and

volunteers on technical tax law and accounting policies, practices, and

principles as it relates to pertinent tax law modifications through

seminars, speeches, or workshops.

INTERNAL REVENUE SERVICE (IRS)

Raleigh, NC 02/14 - 09/14

INITIAL ACCOUNT REPRESENTATIVE (IAR)

Duties consisted of serving as the first point of contact for all customers

coming into the Field Assistance walk-in site; provided assistance by

assessing taxpayer and tax practitioners needs and directing them to the

appropriate individual; analyzed and suggested resolution to reduce

barriers impacting the effectiveness of operations and improve efficiency

of the work area; assisted taxpayers and tax practitioners with inquiries

on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an

Individual Taxpayer Identification Number (ITIN), filing requirements,

filing status, and VITA locations; examined returns, supporting documents,

and monetary receipts for completeness and discrepancies; used computer

software to produce a variety of correspondence in proper format, with

responsibility for procedural and grammatical accuracy, factual

correctness, and adequacy of treatment.

INTERNAL REVENUE SERVICE (IRS)

Atlanta, GA 08/10 - 02/14

TAX EXAMINER

Duties consisted of resolving inquiries regarding tax account issues such

as tax delinquency; adjusted taxpayer's account; provided information about

general service procedures on all types of individual and/or business

accounts; applied current and prior year tax rules, regulations, and

procedures; responded to taxpayer's inquiries regarding preparation of a

variety of tax returns, related schedules, and other information; advised

taxpayers of enforcement actions; managed sensitive case problems

designated as requiring special case handling; analyzed and resolved tax

processing problems; prepared and issued manual refunds; performed multiple

credit transfers; computed tax, penalty, and interest (including restricted

interest); secured payment of delinquent taxes and filing of delinquent

returns; recommended lien and/or levy action including supporting

information for release.

INTERNAL REVENUE SERVICE (IRS)

Atlanta, GA 10/12 - 03/13 (Detail)

e-HELP DESK ASSISTOR

Duties consisted of assisting tax professionals such as Enrolled Agents

(EAs), Reporting Agents (RAs), Electronic Return Originators (EROs),

Certified Public Accounts (CPAs), Software Developers, and Transmitters

with non-account related questions and issues concerning e-products;

supported products such as e-Services, Registration, IRS e-file

Application, Taxpayer Identification Number (TIN) Matching, Disclosure

Authorization (DA), Electronic Account Resolution (EAR), and Transcript

Delivery System (TDS); assisted tax professionals who experience technical

difficulties such as forgotten password, password reset problems,

electronic filing problems, transmission problems, and other technical

support issues while using IRS electronic products and services.

NAVY FEDERAL CREDIT UNION

Pensacola, FL 11/09 - 05/10

MORTGAGE LOAN PROCESSOR/CLOSER

Duties consisted of maintaining customer confidence by keeping mortgage

loan information confidential; prepared mortgage loan file by reviewing

loan application, clarifying or obtaining additional information; preparing

closing statements and informing borrowers by calculating principal and

interest payments as well as closing costs; forwarded information to

borrowers; obtained mortgage loan documentation by ordering credit report,

land survey, appraisal, title, and related information; confirmed mortgage

loan application information by mailing verification forms; contacted

verification sources; kept information accessible by sorting, organizing,

and filing documents; identified mortgage loan application and

documentation problems by highlighting deficiencies; notified mortgage loan

underwriter and mortgage loan supervisor; recorded mortgage loan by filing

documents and forwarding documents to borrower; completed mortgage loan by

reviewing loan provisions, collected payments and obtained signatures;

prepared for mortgage loan closings by verifying application and

documentation, obtained or required additional information and

substantiation, and coordinated closing meeting; protected loan investment

by obtaining title, flood, fire and/or hazard insurance.

NORTHWESTERN MUTUAL FINANCIAL NETWORK

Pensacola, FL 03/09 - 06/09

Insurance Agent

Duties consisted of interviewing prospective clients to obtain data about

their financial resources and needs; discovered new clients and developed

clientele and generated lists of prospective clients; explained features,

advantages, and disadvantages of various policies to promote the sale of

insurance plans; contacted underwriter and submitted forms to obtain binder

coverage; ensured that policy requirements were fulfilled and included any

necessary medical examinations and the completion of appropriate forms;

conferred with clients to obtain and provided information when claims were

made on an existing policy; attended meetings, seminars, and programs to

learn new skills and received technical assistance in developing new

accounts.

Registered Representative (Northwestern Mutual Investment Services, Inc.)

Duties consisted of contacted clients and setting up meetings; conducted in-

depth reviews of clients' financial circumstances, current provision and

future aims; analyzed information and prepared financial plans best suited

to individual clients' requirements; designed financial strategies;

provided clients with information on new and existing financial products

and services; assisted clients in making informed decisions; talked to

groups and individuals about personal finances; researched information

from various sources including providers of financial products; negotiated

with product suppliers for the best possible rates; liaised with home

office and financial service providers; liaised with other professionals

such as Certified Public Accountants, Attorneys, etc.; kept up to date with

financial products and legislation; maintained detailed records to comply

with the regulation of the Financial Services Authority (FSA); produced

financial reports; contacted clients with news of new financial products

or changes to legislation regarding their savings and investments; and

prepared and sent out annual summaries of investment details to clients.

SMITH BARNEY

Pensacola, FL 11/07 - 02/09

Financial Advisor Associate

Duties consisted of contacting clients and setting up meetings; conducted

in-depth reviews of clients' financial circumstances, current provision and

future aims; analyzed information and prepared financial plans best suited

to individual clients' requirements; designed financial strategies;

provided clients with information on new and existing financial products

and services; assisted clients to make informed decisions; talked to groups

and individuals about personal finances; researched information from

various sources including providers of financial products; negotiated with

product suppliers for the best possible rates; liaised with home office and

financial service providers; liaised with other professionals such as

Certified Public Accountants (CPAs), Attorneys, etc.; kept up to date with

financial products and legislation; maintained detailed records to comply

with the regulations of the Financial Services Authority (FSA); produced

financial reports; contacted clients with news of new financial products

or changes to legislation regarding their savings and investments; and

prepared and sent out annual summaries of investment details to clients.

FIRST GULF BANK, N.A.

Pensacola, FL 04/07 - 10/07

Mortgage Loan Originator

Duties consisted of building relationships with Builders, Realtors, CPAs,

Financial Planners, & other professional members of the community;

positioned myself as a resource in fulfilling one's dream of owning a home

and/or restructured one's debt obligations to provide flexibility in their

personal finances; generated mortgage loans from prospective borrowers,

realtors, customer inquiries, and internal referrals; stayed abreast of

real estate trends as well as the state of the market economy; managed and

processed my active loan pipeline in a seamless fashion; stayed abreast of

underwriting guidelines.

CHASE HOME FINANCE

Pensacola, FL 08/06 - 04/07

Non-Prime Account Executive

Duties consisted of building relationships with Builders, Realtors, CPAs,

Financial Planners, and other professional members of the community;

positioned myself as a resource in fulfilling one's dream of owning a home

and/or restructured one's debt obligations to provide flexibility in their

personal finances; generated mortgage loans from prospective borrowers,

realtors, customer inquiries, and internal referrals; evaluated and

reviewed my prefer-to-refer conforming lenders' turndown applications and

provided alternative lending solutions to fulfill their customers needs;

illustrated ways and alternatives to consumers with less-than-perfect

credit on how to re-establish their credit; stayed abreast of real estate

trends as well as the state of the market economy; managed and processed my

active loan pipeline in a seamless fashion; stayed abreast of underwriting

guidelines.

WELLS FARGO HOME MORTGAGE

HOME CREDIT SOLUTIONS (HCS)

Pensacola, FL 08/03 - 04/05

Tallahassee, FL 05/05 -- 08/06

Home Mortgage Consultant (HMC)

Duties consisted of building relationships with Builders, Realtors, CPAs,

Financial Planners, and other professional members of the community;

positioned myself as a resource in fulfilling one's dream of owning a home;

restructured my client's debt obligations which provided flexibility in

their personal finances; generated mortgage loans from prospective

borrowers, realtors, customer inquiries, and internal referrals; evaluated

and reviewed my prefer-to-refer conforming lenders' turndown applications

and provided alternative lending solutions to fulfill their customer needs;

illustrated ways & alternatives to consumers with less-than-perfect credit

on how to re-establish their credit; stayed abreast of real estate trends

as well as the state of the market economy; managed and processed my active

loan pipeline in a seamless fashion; stayed abreast of underwriting

guidelines.

WASHINGTON MUTUAL FINANCE

Pensacola, FL 04/02 - 07/03

Mortgage Loan Originator

Duties consisted of generating mortgage and home equity loans from

prospective borrowers, Realtors, customer inquiries, and internal

referrals; interviewed customers and educated them on various loan programs

available to them; assisted customers during the application process;

evaluated and reviewed applications for completeness and compliance with

underwriting policies; kept abreast

of local real estate trends and market viability; performed all duties in

accordance of the institution's regulatory compliance guidelines backed up

processing and underwriting staff as necessary during peak volumes; kept

abreast of underwriting changes.

WORLDNET SERVICES CORPORATION

Pensacola, FL 04/00 -- 04/02

Bank Reconciliation Accountant

Duties consisted of sorting and distributing accounts payable checks to

department staff members; handled the write-up of Major Med, Medicare

Supplement, and operating-related deposits; confirmed the posting of

deposits, wire transfers, and bank-related fees; confirmed the status of

all Dental, Major Med, & Medicare Supplement claim checks prior to checks

being voided and reissued; detected unrecorded transactions between the

companies and bank's books; located errors and recorded the necessary

corrections on the companies' books in comparison to the bank's books;

assisted in the inputting and posting of journal entries into the general

ledger.

ESCAMBIA COUNTY EMPLOYEES CREDIT UNION (ECECU)

Pensacola, FL 04/99 - 04/00

Loan Officer

Duties consisted of interviewing applicants for various loan products;

prepared, evaluated, and processed loan applications; authorized and

recommended loan approvals; cross-sold additional bank products; performed

loan closings; reviewed and updated loan files.

CONSUMER CREDIT COUNSELING SERVICES OF WEST FL, INC.

Pensacola, FL 08/96 - 03/99

Certified Credit Counselor, CCC

Duties consisted of assisting clients keep track of their basic living

expenses and existing debt obligations; assisted clients in developing

realistic repayment schedules to pay their creditors as an alternative to

filing bankruptcy; informed consumers of their consumer rights; performed

presentations on budgeting, money management, and wise use of credit to

local agencies & employers throughout the community; assisted in the

performance of pre-purchase home buying seminars to prospective home

buyers.

NORWEST FINANCIAL

Milton, FL 09/95 - 06/96

Credit Manager Trainee

Duties consisted of assisting in the processing of daily branch

transactions; conducted a variety of general office and customer services;

learned credit investigation, loan interviewing, and loan analysis

techniques as well as collection problem solving techniques.

REFERENCES:

Available upon request.

Contact this candidate