Joshua A. Wroten

**** ******* ***** *****, *****, FL 33647 813-***-**** acoh7g@r.postjobfree.com

IT ASSOCIATE

SUMMARY

Intelligent and adaptable IT business associate, with a solid understanding of database, system designs, and

application testing. I am currently seeking a more advanced and technical IT job that will allow me to broaden

my skill set. I have been in an internship for the past five months, but now I am looking for something full-time.

Ideally would like a help desk job with the possibility of future promotion.

CORE COMPETENCIES

Educated in: Supply Chain Database Design& Administration Information Security

Risk Management Business Data Communications System Design C#

Multi-Lingual (English/Spanish/Japanese) Customer Service Oriented Eager to Learn

EDUCATION

University of South Florida, Tampa, FL

Bachelor of Science in Management Information Systems, May 2014, GPA 3.75

KEY PROJECTS

Designed database in SQL Server to track inventory

Designed simple to complex program using C#

Designed relational schemas, entity relationship diagrams, and data flow diagrams utilizing Visio

Utilized Oracle VM tool box to write information security scripts

Continually tested web applications developed using Angular and PHP

Used ticketing systems Assembla and Zendesk

Completed six semesters of Japanese language

WORK EXPERIENCE

Business Operations Intern. Lighthouse Guidance Systems, Tampa, FL September 2014 to Present

• Handled customer inquiries through email and ticketing system Zendesk

• Created a user manual documenting the proper procedure for handling user inquiries

• Tested company’s web applications Guidmii and Schedulmii

• Collaborated with other interns on company’s social media endeavors, - Facebook, Twitter, Tumblr

• Formally presented and trained fellow interns on said web applications

Cabin Crew. Cold Stone Creamery, Tampa, FL July 2012 to August 2014

• Served upwards of 100 customers per night with a coordinated team

• Handled any customer grievances and resolved them in the best way possible

• Entered previous night’s earnings into company spreadsheet and accounting software

• Prepared deposit slips

Office Intern. NAI Realvest, Maitland, FL June 2011 to July 2011

• Researched potential real estate plots for future company projects and compiled data in Excel spreadsheets

• Compared real estate plots with varying software to determine best options for company acquisition

• Surveyed purchased company land plots and created reports based on a number of metrics

Volunteer. Moffitt Cancer Center, Tampa, FL Summer of 2007 and 2008

• Discharged and transferred patients

• Transported vital information throughout the hospital (blood samples, lab work, etc.)

HONORS AND ACTIVIT IES

Graduated Magna Cum Laude

On Dean’s list six semesters out of eight semesters

Japanese National Honor Society, Phi Sigma Theta, Sigma Alpha Lambda, Phi Eta Sigma, and The

National Society of Collegiate Scholars at the University of South Florida

National Honor Society and Spanish National Honor Society at Sickles High School

TECHN ICAL SKIL LS

Word Excel PowerPoint Access Outlook Visual Studio (C#) Visio SQL Server Internet Research

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