Elisabeth (Lisa) Covarrubias, PHR

***** *. ****** ******, ********, AZ 85323-8000

Cell: 602-***-**** Email: acoh4q@r.postjobfree.com

EXECUTIVE SUMMARY

Bi-lingual (Spanish), results-oriented, PHR Certified, human resources professional with experience in automotive,

distribution center, home healthcare, mental health and manufacturing industries. Strong background in employee

relations, team building, supervision, benefits administration, recruitment, training, client services, compensation, and

operational management.

PROFESSIONAL EXPERIENCE

September 2013 – Present Corporate Resource Services, Phoenix, Arizona

FedEx SmartPost, Phoenix, Arizona

On-Site Manager

On-site management of temporary workers on assignment with clients. Administration of human resources, recruiting,

employee relations, account management, and operations with several companies in the Metropolitan Phoenix area.

February 2009 – June 2013 General Parts, Inc., Raleigh, North Carolina

WORLDPAC – North America, Newark, California (Division of GPI)

Sr. Director of Human Resources, July 2012 – June 2013

Strategic business partner and executive liaison between WORLDPAC leadership members and parent company General

Parts, Inc. Administration of the company’s human resources policies, processes and procedures. Directly responsible for

company employee relation issues, EEOC claims, labor issues, investigations, and compensation.

Key Achievements

• Complete revision and update of policies and the employee handbook for company with 2,500 employees

across the United States, Puerto Rico and Canada.

• Developed and implemented first company-wide Talent Review process for succession planning.

• Position expanded to include supervision of seven staff members as a result of merit promotion in the

summer of 2012.

CARQUEST Auto Parts, Phoenix, Arizona (Division of GPI)

Area Human Resources Manager, February 2009 – September 2011

Administration of the company’s human resources policies, processes and procedures; including: intercompany

investigations and grievances, EEOC claims, recruitment, interviewing, employee relations, performance evaluations, and

compensation management. Responsible for high levels of customer satisfaction and reliable delivery of complex human

resources services in assigned multi-state area.

Key Achievements

• Training facilitator “EEOC and Employment Law” seminar. In attendance, Store Managers, Regional

Directors and Divisional Vice Presidents for assigned area.

• Incorporated shared responsibilities between hiring managers and the Area HR Manager that lead to

quicker, consistent hiring decisions and lower turnover rates.

November 2006 – January 2009 MICE Marketcraft and Motif Design, LLC a JPB Enterprises Company,

Baltimore, Maryland

Motif Design, LLC, Tempe, Arizona

Director of Human Resources, Training, & Client Services, February 2008 – January 2009

Human Resources/Payroll Manager, November 2006 – February 2008

Implementation of the company’s human resources policies and procedures, including: recruitment, interviewing,

performance evaluations, unemployment claim, code of conduct claims, compensation management, and sales

commission payments. Management of payroll process, including: review of request for proposal, key decision maker, and

final implementation of ADP Pay eXpert software system for payroll and benefits administration.

Key Achievements

• Development and co-Facilitator of “Communication, Management, Accountability, and Execution”.

Seminar attended by company senior, mid and first line managers.

• Led corporate employee relations projects including Sexual Harassment Prevention training, Vacation

Policy revision to Paid Time Off (PTO) Policy, and Progressive Discipline Procedures training.

• Revised the organization’s Performance Management system taking performance reviews from subjective

to objective job-related criteria.

April 2003 – December 2006 Ortho Rehab, Inc. and Ortho Rehab: Specialty Rehab Services from Otto Bock

Healthcare, LP, Minneapolis, Minnesota

Ortho Rehab: Specialty Rehab Services from Otto Bock Healthcare, LP, Tempe, Arizona

Human Resources Manager, January 2005 - December 2006

Human Resources/Payroll Manager May 2004 – January 2005

Senior Human Resources Administrator, April 2003 – May 2004

Manage and administer human resources policies and procedures, including, recruitment, interview process, new hire

testing, background check, personnel record management, performance evaluations, and compensation management.

Prepared and coordinated internal quarterly employee communication newsletter and employee events: annual benefits

fair with twelve vendors and multiple breakout sessions.

Key Achievements

• Key member of a nine team due diligence transition team when Ortho Rehab was sold to Otto Bock

Healthcare, LP.

• Developed and implemented an organizational-wide job classification and pay system. Analyzes wage

and salary reports and data to achieve competitive compensation plans.

• Designed a comprehensive recruitment process that led to surpassing recruitment goals during a

significant increase in staff with 72 locations in 35 states.

September 1995 – April 2003 EMPACT – Suicide Prevention Center, Inc., Tempe, Arizona

Human Resources Manager

Built the Human Resources Department for this growing company. Developed all initial human resources policies and

procedures including: employee relation, recruitment, interview, performance evaluation, and compensation management.

Supervision of two HR Representatives, one HR Clerk and two receptionists. Responsible for analysis of compensation

and human resources data for presentation to Operational Management Team.

Key Achievements

• Development and implementation of human resources process and tracking system.

• Initial development of employee handbook and hiring process.

August 1988 – September 1995 Venus Manufacturing Company, Tempe, Arizona

Human Resources Administrator

Administration of human resources policies and procedures including: employee relations, recruitment, interview,

performance evaluation, and compensation management. Responsible for analysis of compensation and human

resources data for presentation to Management Team.

Key Achievements

• Development of employee handbook and employee relation policies.

• Procurement of company human resources information system.

EDUCATION

B.S. in Business Management, University of Phoenix, Tempe, Arizona

SPECIAL SKILLS

• Proficient in Word, Excel, PowerPoint, Outlook, SalesForce, ADP, and Oracle

• Member of Society for Human Resources Management (SHRM)

PROFESSIONAL DEVELOPMENT

Employment Law Seminars Employee Relations Workshops

Diversity Training Workshops Safety in the Workplace Seminars

Signature Customer Service Certificate Benefit Administration Certification Courses

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