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Customer Service Manager

Location:
New York, NY
Salary:
35,000
Posted:
February 26, 2015

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Resume:

EDUCATION: Bachelor of Arts in Philosophy, Columbia University, December 2012

Particular interest in Visual and Performing Arts, Gender Studies and Spanish

SKILLS: Publicity, social media, event coordinating. Proficient in PC and Apple platforms, Google applications, Microsoft Excel, PowerPoint. Excellent customer service etiquette.

WORK HISTORY

Lady Be Good, Encores! City Center January 23-February 8

Production assistant: Helped stage manager, assistant stage managers, and producers on revival. Managed hospitality for cast and crew, escorted performers to their appointments, and ensured that rehearsals ran according to schedule.

Glasserie, Brooklyn, NY July 2014-January 2015

Server: Served tables as part of a tight-knit team at a bustling and demanding Middle Eastern/Mediterranean restaurant in Greenpoint. Excellent food knowledge, expanding wine knowledge, great tableside manner.

Colt Coeur, Brooklyn, NY August 2014-October

Production and marketing intern: Design, marketing and production of sets. Tasks included painting, and light set-building as well as running a KickStarter campaign at avant garde theater company.

Maialino, New York, NY September 2013-July 2014

Server: Served tables at an intense, fast-paced, high end Italian restaurant in Danny Meyer's Union Square Hospitality Group. Have extensive food knowledge and working wine knowledge. Trained in fine dining practices such as open-handed service and wine service.

Rattlestick Playwrights Theater, New York, NY September-December 2013

Marketing intern: Script coverage, publicity, party planning, community outreach, social media, grant writing. Answered phones, reated Excel spreadsheets to organize contacts, reached out to other non-profits to enhance audience base.

Bluestockings Bookstore, New York, NY August 2012-May 2014

Co-buyer of all non-book items, such as notebooks, t-shirts, pins, menstrual products, etc. Created and maintained relationships with sellers and artists. Received and stocked above and books, assessed inventory, helped organize events at iconic feminist bookstore.

Think Coffee, New York, NY 2009-2012

Shift manager and barista: Led weekly coffee tastings at five-outlet chain of organic, specialty coffee. Managed publicity (2011) by sending email blasts, blogging, and reaching out to community businesses. Oversaw all duties and sales during shifts, and delegated tasks to keep the shop running.

CONTINUING EDUCATION:

Directing class, HB studios with Jack Hofsiss September-November 2014

WRITING:

To Me, It's All About Freedom To be published Spring 2015

Review of The Moral Panics of Sexuality for online Women's Reproductive Health journal.

PROFILE: Resourceful, creative, and independent problem solver, a fast learner and a skilled writer. Excellent people skills, outgoing, energetic and professional. Driven, with a positive demeanor.



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