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Customer Service Office

Location:
California
Posted:
February 24, 2015

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Resume:

Goal Debra K

Okerblom

Energetic, responsible, professional with over 20 years' experience in supporting

Executive Level Management and Managing an Office. Outstanding bookkeeping,

accounts payable, accounts receivable, payroll, and managerial experience as well

443-***-****

as managing multiple warehouse inventories. Extensive public relations and

212 Everglade Dr

customer service expereince. Confidence in developing and implementing new

Salisbury, MD

sytems and processes and can handle multiple projects concurrently. Quality-

21804, Wicomico

oriented, extremly well organized, efficient and can quickly learn procedures and

acogrt@r.postjobfree.com

methods. Able to handle very strigent time-frames and maintain the strickest of

confidence within all levels of Management.

Accomplishments “I never had to worry if my

I helped build a company from 800K to 3M in 3 years. I implemented new order were correct or if my

processes in the office and the field. I researched and negotiated new product lines pay check was going to

with vendors for the company’s contract with the Navy to ensure we gave the best arrive in time with Debra at

prices. I negotiated current vendor’s prices every year to ensure the company had the realm. When it came to

cost savings on all supplies and product lines. the inventory, she would

work with me to ensure it

I took a company from a manual process in accounting to a new software was spot on with her

accounting system to ease loss in inventory, tax preparation and ensure all company numbers every quarter. She

data was stored in one local area. always made sure she had

my 1099 sent to me by the

I created an out of office database which cut down missed calculations on deadline every year. She

employee’s time at work. This program was created at one primary location as a even went as far as to send

trial basis and then distributed across all other locations within the United States. me a draft of what it will be

to ensure I check my records

I created inventory control worksheets to function between my MD office and the against the numbers first to

VA office to ensure accuracy on month end inventory. make sure there was never a

mistake. Very detailed on

I created a new design on checks for a system that was completed manually. everything she did Shoreline.

Special Skills If I had and questions about

either Shoreline or the Navy

I worked two jobs while attending college to accomplish a better

she would take care of them

understanding of my field of expertise. I also took advanced courses in

right away or get the answer

software as they became available to ensure I was up to date on the most for me as soon as she could.

recent software to ensure I was at the best skill set for my employer

Debra always took care of

Employment History everything in a timely

matter. She always had the

Office Manager: Shoreline Military Sales, Inc. (2007 - 2014)

best interest of Shoreline at

I provided quarterly financial reports to the President. I completed payroll,

hand. She was a great assest

accounts payable, accounts receivable and managed 4 warehouses with the

to Shoreline.”

inventory. I also managed all ordering of inventory to each warehouse, I

-John Love

processed all orders from the Navy, updated the annual contract with the

Shoreline Military Sales, Inc.

Navy and researched and negotiated new product lines from new vendors

Norfolk, VA

for the Navy contract. I designed a new check system for Shoreline and

brought the company from a manual process to a software accounting

process to ensure we could increase the revenue base. While working for

Shoreline I was instrumental in increasing the revenue from 800K to 3M in

3 years. I prepared information to go to the accountant quarterly and at year

end for the IRS. I managed all the salaries for the 1099 employees to

ensure their 1099's were prepared accurately and by the deadline every year.

I managed the day to day operations of Shoreline while the previous owner

decided to semi-retire.

Office Manager: LJ Longshore Enterprises, Inc. (2006 - 2014)

I created a new inventory system to ensure the warehouse was monitored

for inventory control. I worked with the cigarette vendors when they were

audited from the Attorney General’s office to ensure my records matched

with theirs. I prepared and submitted reports to the State of Virginia and the

Attorney General's Office of Virginia for inventory on stamped cigarettes. I

managed inventory control in their warehouse to ensure monthly inventory

matched on all brands of cigarettes and their stamps matched for auditing

purposes from the Attorney General's Office of VA.

Executive Assistant: First Data Merchant Services (1999 - 2007)

I maintained and handled confidential materials for the entire department. I

coordinated travel arrangements, handled incoming calls, prepared and

submitted expense reports. I maintained all Senior Level Managements

calendars. I prepared presentations, agendas, compiled data for effective

and productive executive meetings. I was In charge of all moves within the

department through IT, site and employee to ensure smooth process and

little down time. I created an out of office database which is now utilized

throughout all facilities. I managed a Service Level Agreement (SLA)

project. I was on the team for a Fraud project. I was on the Hagerstown

Suggestion Program team. I managed the site events for the CFO

Organization.

Personal Assistant : Chevy Chase Bank/First USA (1999 - 1999)

I prepared, maintained and handled confidential materials for Senior

Management and departmental employees. I handled incoming calls for the

Vice President. I prepared and submitted expense reports, invoices and

accounts payable. I coordinated travel arrangement for the Vice President,

all the Directors and Managers of the Department. I created and processed

weekly, monthly and quarterly reports for the Vice President. I provided

administrative support for the Correspondence and Chargeback

Departments 62 employees. I distributed mail and supplies to employees.

Executive Assistant: Chevy Chase Bank (1995 - 1999)

I provided back up to the Personal Assistant. I reviewed, researched and

responded to incoming mail that was received from cardholders addressed

to the Executive Offices and State Regulatory Agencies. I maintained and

tracked individual pending files to ensure the appropriate response was

completed in a timely manner and in full compliance with Federal

regulations. I communicated with all areas of the bank and assisted them

with preparation of research letters. I monitored and logged in complaints

received from the Executive Offices, the Office of the Thrift Supervision

(OTS) and other State Regulatory Agencies for Senior Level Management

for month-end reporting.

Education

American Management Association (AMA)

Certificates (2000 - 2005)

Frederick Community College

Certificates (1992 - 1995)

Hastings High School

Diploma (1977 - 1979)

Charity/Volunteer Service

I volunteer for the annual crab feast for the Wicomico County Republican

Party (WCRC). I research and obtain silent auction items from sponsors for

the crab feast to raise funds for the WCRC. I design the fliers that go out

for advertisement, I arrange for volunteers to help, and manage the auction

the day of the event. I am also the Treasurer. As the Treasurer, I am also in

charge of monitoring and supplying all the reports related to all the events

the WCRC arranges during the year; this includes during the election years.

My finance books go through yearly audits which I am proud to say have

had excellent results. (2011 - current)

I volunteered to be on an events committee at a country club I use to be a

member of. All of us as a team would come up with the theme for an event.

I was in charge of designing the fliers and posters for advertisement.

(2005 - 2007)

I would volunteer at a church every year for the homeless. We would open

up the church for one week for the homeless to have a place for them to

sleep; we would provide them with a meal at dinner time and a breakfast

meal. I was amazed at how greatful everyone was for this simple gesture of

kindness. (2002 - 2010)

I volunteer every month for a Senior Social at my church. We pick up those

who are unable to drive, provide all of them with a nice luncheon, and play

games and cards with them for the afternoon. All the volunteers find this

very rewarding. (2002 - current)

I was very active in rasing funds for the United Way. When I worked at

First Data Merchant Services, we would have a United Way fund drive

every year. I would help with the site event too. (2000 - 2007)

I am in charge of the card ministry at my church. This involves insuring

that cards are sent to all members of our church who need support, who are

sick, have had a death affect them, if they need a word of encouragement,

perhaps just a thinking of you card or just to wish them a happy birthdays or

an anniversary wish. (2014 - current)

I am charge of our church’s monthly calendar. This allows me to work

directly with the entire church leadership to ensure I capture all events

within the particular month. I then distribute this to the congregation via

email and a hard copy to those who do not have email. I also complete all

advertising including designing fliers for church events to the local public

and media. (2010 - current)

I am in charge of the church’s monthly events. This requires research,

planning, arranging, organizing, advertising and set up the day of the event.

Something different every month. ( 2011 - current)



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