HAMILTON JIMENEZ VASQUEZ

**** **** ***** **, *****, FL 33635

acogn9@r.postjobfree.com

C:704-***-****

CAREER SUMARY

Several years repairing and doing maintenance on computers, laptops, printers, smartphones and similar devices, giving strong support at

hardware-software level, created and supported several networks for small offices and small companies. Experience doing magnetic-tape

server backup. Wide experience in Costumer Service by phone and face-to-face.

5 years of experience in manual and automated testing as a Software Quality Assurance in UAT position. In-depth knowledge of QA and

testing methodology; proficient in testing of telecommunication applications. Expertise in software development life testing cycle

including test strategy preparation, analyze sitemaps, test plan development, test case creation, test execution and bug tracking. Good

knowledge on automated testing with Loadrunner and QTP.

TESTING TOOLS

• Test Director • SQL Queries

• Mercury Quality Center • QuickTest Professional 10

• Unix • Mercury LoadRunner

• Toad • Mercury WinRunner

TECHNICAL SKILLS

• •

GNU/Linux GIMP

• •

Windows 98/NT/XP/ Vista/7/8 3D Studio Max

• •

Repair and Maintenance of PC & Laptop Microsoft Office Suite

• Libre Office Suite

• •

Networking IVR

• •

Basic knowledge of Object Oriented Programming Adobe Photoshop

WORK EXPERIENCE

9th September 2013 - Actual

Procter & Gamble Lancaster, SC. http://www.pg.com/

Plant Technician Tel. 803-***-****

Responsible for maintenance, support and fixing mechanical issues relates with GNAT and GART machines in GNAT/GART area

assembling parts of AA batteries.

16th March 2013 – 9thSeptember

Decore-Ative Specialties Monroe, NC. www.decore.com

Router Operator Tel. 704-***-**** ext. 4110

Working in Manufacturing-Assembling Areas while performing different tasks with more than 12 machines including the Router

Machine.

Claro / Verizon Business Dominicana Dom. Rep. www.claro.com.do 2008 – 2012

High Potential Quality Assurance Analyst & QA Tester

Tested the improvements implemented in Online systems such as Customer Relationship Management (CRM), Order Management

System (OMS) and Ensemble using both automation and manual testing methods, while ensuring the continuation and enhancements of

the stability during the system regression. Successfully performed Regression Testing, Sanity Testing, Smoke Testing, Stress Testing,

Black Box Testing and analyzed requirements documentation. Excelled in finding, documenting and reporting bugs, errors and flaws in

HP Quality Center and Test Director and Consistently recognized for excellent problem-solving and analytical skills by developers and

supervisors. Conducted testing on all new functionalities based on test cases and coordinated with development team in verifying bug

fixes. Improved the documentation of QA testing practices to enhance their repeatability during the UAT process. Performed the client

requirement analysis of Impact Assessment documents and CR documents. Created several tools manuals and supported end-user

training and multiple new team members, including people from Brazil and India (AMDOCS). Worked in several projects and acted as

leader on them.

Volvo Peynado GA Dom. Rep. www.peynadoga.com 2006 – 2008

Desktop Support Technician

Provided a successful hardware/software installation, support and maintenance for Computers, Laptops, Network Printers and

Smartphones, including cabling and support Networking as well, while Resolved many common desktop support issues personally and

by phone using third parties remote desktop applications. Skilled experience with Windows Operative system, MAC OS y the whole

Office Suite. Performed off hour’s remote support by phone. Created and managed the user accounts control for every employee.

Supported and managed Microsoft Outlook and Network applications. Delivered printing solutions and other similar peripherals, e.g.,

scanners, copiers, printers, and fax machines. Managed BBX systems and helped out on the payroll creation of every fortnight.

Performed successfully daily and weekly magnetic-tape backup servers using instructions on the Unix operative system.

Humano ARS Dom. Rep. www.arshumano.com 2004 – 2006

Enroller and Authorizer

Managed several insurances accounts, performing changes in the coverage in benefits of the costumers and the company.

Worked as external agent of the company in different places such as malls, companies and events. Authorized several

medical evaluations.

Institute of Personal Improvement INSUPER Dom. Rep. 2006

Computer Science Instructor

Taught how to repair and maintenance the PC and laptops. Taught classes of Microsoft Office Suite and how to use the entire interface of

Microsoft Windows System to people from different ages.

OPITEL Dom. Rep. www.solucionesenel.com/opitel2/index.html 1999 – 2003

Operator, Costumer Service

Performed a recognized service of customer service by phone (IVR), managed to send costumers messages to Beepers and performed

charges to credit cards of bill payments in Ensemble, CRM and OMS systems.

EDUCATION

Bachelor in Computer Science 1998 – 2007

Universidad Autonoma de Santo Domingo, Dom. Rep. http://uasd.edu.do/

–Application development. -Programming in several core languages like C+, Fortran, RPG, Cobol, Basic. –Data base in SQL and Oracle.

–Hardware and software support. –Project management. Multimedia design in Photoshop, Gimp & 3D studio Max. –Object

programming in Delphi & Visual Basic. –Networking. –Technical planning and business case analysis.

Bachelor in Mathematics 1994 – 1997

Liceo Escuela Parroquial San Pablo Apostol, Dom. Rep.

Specialization in Mathematics, Physics and Computer science.

Languages

English

Spanish (Native)

Italian

Portuguese

Certifications

A+

Cisco Certified Network Associate (CCNA) (done but never take the final test)

GNU/Linux

Business Solutions in Linux

DHCP

SSH

FTP

APACHE

SAMBA

NFS

SQUID

XEN

Other Learned Skills

Spelling Advanced

Human Relations

Voice Modulation

Customer Service

Sales Techniques

Servi-Plus

Emotional Intelligence

First Aids

Skill To Interact With The Costumer

Leader for a Memorable Service

Good Interpersonal Relationship

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