* ** * * * C K E R G A T E D R, M I S S O U R I C I T Y, T X 7 7 4 8 9

H O M E : 2 81 8 3 5 8 7 7 9 / C E L L : 2 8 1 41 4 51 9 7

E M A I L : D A N D R A _ J O H N S O N 1 2 6 9 0 @ YA H O O . C O M

D’ANDRA J. JOHNSON

Dedicated and detailed focused professional with comprehensive experience within retail and general office

settings. Strong regard for detail. Clear Communicator both written and oral. Maintain composure and can

make decisions in fast paced, stressful environment. Resourceful in solving problems and researching

information.

Customer Service Data Entry Insurance Processing Refunds Bookkeeping Western Union

Experience

Wal-Mart, Houston,Tx 07/2014-08/2014

Cashier

Assisted Customers

Maintained Product Presentation

Focused on Prompt Friendly Customer Satisfaction

Checked Out Customers

JcPenney, Houston, TX

Customer Service Specialist(Temp/Seasonal) 07/2014-08/2014

Assisted Customers

Maintained Product Presentation

Replenished Products

Checked Out Customers

Processed Refunds

American General Life Insurance Company, Houston, TX

Replacement/Exchange Analyst 08/2010 to 01/2013

Researched/Complied with all state regulations regarding internal / external replacements

Analyzed applications, replacement forms and correspondence for compliance

Communicated via phone/written correspondence to external/ internal/affiliate companies

and agents.

Researched/solved agent complaints

Randall’s, Houston, Tx

Customer Service Rep/Cashier 09/2008 to 08/2010

Focused on Prompt Friendly Customer Satisfaction

Processed refunds

Answered and transferred calls

Acted as Western Union agent for money transfers

Accurately balanced all cashier tills

Prepared deposits for bank pick-ups

Processed utility payments

Researched/solves customer complaints

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Education

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Willowridge High School

Diploma 2009

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Skills/Technology

Ms Word 10 Key By Touch Outlook PowerPoint Excel Internet Email Fax

AWD Vantage Multi-line Phones Copier

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