Star Thaboun

***** ** *** ***

North Miami, Florida 33169

614-***-****

acoghy@r.postjobfree.com

Objective: To be a Guest Service Manager, where my 12 years of progressive experience in customer service can add value to a customer-centric team.

Summary: Have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able customer relations representative. Greets and check-in/check-out hotel guests using focus skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount.

Education: Columbus East High School, 1500 E. Broad Street, Columbus, Oh 43215 High School Diploma, 08/1999-06/2001

Ohio State College, 592 Spring Street, Columbus, Oh 43215 BA Communications Degree,09/2007-11/2011

Experience: Hilton Garden Inn/Guest Agent 08/2009-08/2014 Greets guests in a warm and friendly manner using focus skills and personalized service Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction Processes payments "Fast and Flawlessly" following established procedures Informs guests of shows, facilities, services and room amenities available at Hilton Garden Inn Maintains the cleanliness of Front Desk and surrounding areas to uphold Hilton Garden Inn "Spotless" standards Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met Demonstrates a pleasant and enthusiastic demeanor at all times

Fairfield Inn by Marriott Guest Service Agent/Night Audit 11/2008-08/2009 General office duties include answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs Reservations duties include using Fosse software to give quotes and book guest Customer Service duties include: help guest take luggage to rooms, changing light bulbs, putting batteries in remotes, troubleshooting guest problems, should be able to climb stairs occasionally and lift up to 15 pounds. Should have common knowledge of how to operate DVD player, TV, coffee maker and thermostat Light Housekeeping duties include: Daily cleaning of guest lobbies and elevators

The Columbus Renaissance Hotel By Marriott Guest Service Agent/Night Audit 03/2005-09/2008 Greets guests in a warm and friendly manner using focus skills and personalized service Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction Processes payments "Fast and Flawlessly" following established procedures

Skills: Typing Speed, 45 WPM Excellent guests service skills Ability to handle difficult or stressful situations with tact and diplomacy Literate and fluent in English

Reference: Lavon Harrison, Supervisor Marriott Columbus, Oh 43215,614-***-****

Crystal Tucker, Manager Hilton Garden Inn Columbus, Oh 614-***-****

Marcel Paul, Manager Hilton 954-***-****

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