Jorge A Quinones

***** ********* ****** *****

Apt 102 Tampa, Florida 33615

? 813-***-****

? acoggx@r.postjobfree.com

Career Summary

April 2006 - June 2010 - Network Administrator

Promofilm US LLC (TV Production) - Miami, Florida

* Integration of two companies under one network.

* Implementation of Windows 2003 SBS, Trend Micro Interscan VirusWall

6.0 & Client-Server Messaging Security Suite.

* Implementation of Exchange 2007 server.

* General administration of over 100 computers (MAC & PC environment)

and 7+ servers.

* Saved over $10,000 a month in office materials.

* Overall maintenance of MITEL VoIP telephone and voicemail system.

* Configured network protocols TCP, Wi-Fi, Bluetooth.

* Help desk and technical support.

* Manage and control of inventory.

* Assigned trustee rights in a Red Hat Fedora Linux environment,

created users and login scripts, installed operating systems (MAC

OSX, WinXP, Vista) workstations and print servers.

* Audio visual equipment installation and conditioning.

* Installation of hybrid phones (digital & analog lines) for LIVE TV

and Radio broadcast using a Telos 2x12 system.

* Implementation of Mitel Teleworker Solution for remote IP Phones

* Performed helpdesk and technical support for television shows like

Telemundo Caso Cerrado, Suegras, ESPN Deportes, Lo Dejo en Tus

Manos, among others.

* Developed and implemented department policies for company and help

desk use. This included e-mail usage, Internet usage, emergency

contingency plans and security policies. These procedures enhanced

network performance with minimal impact to end-users.

* Successfully created and implemented remote connectivity for user

and network support using Microsoft Terminal Services and other

commercial suites.

March 1999 - January 2005 - Information & Technology Manager

EJE Sociedad Publicitaria - Ammirati Puris Lintas (Advertising &

Marketing Agency) - San Juan, PR

* Started with 20 users, 2 servers and no external connections Left

with 100+ users 7 servers, two T1's for Voice (48 channels) 75

DID's, two T1's for Data VPN for external connections.

* Implemented a 10 DVR's unit for a 24 hour TV monitoring station.

* Managed departmental budget.

* Installation and maintenance of printers, faxes and Xerox and

Fiery/Splash photocopier machines.

* Installation and configuration of fax servers and print to fax

services.

* Remote access system installation, configuration and management.

* Installation, configuration and maintenance of operating systems

Windows 95, 98, NT, 2000, 2003, XP - MAC OS 8, 9, X - Novell

Netware.

* Installation and maintenance of MS Exchange 2000/2003, MS ISA

Server, MS Proxy Server, Lotus Notes.

* Overall maintenance of Nortel telephone and voicemail system.

* Generated upgrades of proprietary software and performed testing on

all equipment.

* Addressed troubleshooting of IP addresses, connectivity and

hardware issues.

* Processed scripted data transfer from old laptops/workstations to

new computers.

* Developed and implemented department policies for company use. This

included e-mail usage, Internet usage, and security policies. These

procedures enhanced network performance with minimal impact to end-

users.

* Managed departmental budget and saved over $5,000 a month on office

supplies and over $25,000 a year on phone bills. Management and

control of inventory.

1998 - 1999 - Information & Technology Manager

Central File (Iron Mountain) (Dead files warehouse) - R o Piedras, PR

1995 - 1996 - IT Support (Advertising Agency)

De La Cruz & Asociados - Guaynabo. PR

Information & Technology duties and accomplishments

* Installation, configuration and maintenance of operating systems

DOS, Windows 95, 98, NT, 2000, 2003, WinXP, Vista - MAC OS 8, 9,

MAC OS X - Novell Netware - Linux, IIS

* Installation and maintenance of MS Exchange 2003/2007, QMail, MS

ISA Server, Lotus Notes, Unidata, Citrix

* Experienced in building reliable and scaleable systems. Excellent

technical skills, PC hardware & software installation and

maintenance, troubleshoots any PC hardware or software related

issue. Problem solving & analytical ability

* Assertive recommendations for improvements and implementation of

new technology, network & computer systems

* Conducted and devised rollouts, upgrades, imaging, partitioning,

configures, and break fix

* Addressed troubleshooting of network (DNS, DHCP, WINS) connectivity

and hardware issues

* IT / Operations & project management

* Successfully finished projects on time and under budget

* Extensive experience in third party tools and solutions. Expertice

on security suites Symantec Anti-Virus Enterprise Edition, Trend

Micro Interscan Virus Wall and many others commercial and end user

software like Avast, AVG AntiVirus, AdAware, SpyBot, Norton

AntiVirus

* Broad knowledge of office productivity applications, maximize the

potential of the most popular applications (Word, Excel, Power

Point, Publisher, Outlook, Entourage) Sun StarOffice, Lotus Notes,

Open Office and provide appropriate response to end users through

simple procedures

* Presentation support utilizing Power Point. Proficient in design

software, Adobe Illustrator, Photoshop & Acrobat, Extensis Suitcase

and others suites

* Developed and implemented department policies for company use. This

includes e-mail usage, internet usage, and security policies.

Create, reset, assigned and maintain network logins, passwords and

policies for end users in a Windows NT/2000/2003/Linux & Mac mixed

environments

* Remote access system installation, configuration and management.

Creation of procedure manuals and documentation for help desk use.

* Maintenance of telephone and voicemail, experience in Nortel and

Mitel. Overall maintenance of VoIP telephone systems

* Coordinate and maintain a log of request activities of the help

desk, able to prioritize service requests according to importance.

Elevate issues depending on critical nature of problem

* Construction of backup procedures with Veritas (Symantec) Backup

Exec - Dantz Retrospect

* Established and maintained daily backups and recovery plans for

network maintenance

* Audio visual equipments installation and conditioning

* Configuration and maintenance of Xerox and Canon photocopier and

printer

* Implementation of an inventory bar code software for a warehouse of

over 500,000 boxes

Education Summary

2009 - 2011 Hillsborough Community College

1995 - 1997 Universidad Polit cnica de Puerto Rico, Hato Rey Puerto

Rico

Civil Engineering

1992 - 1993 Colegio Empresarial del Caribe, Bayamon Puerto Rico

Graduated Associates Degree in Electronics and Computer

Sciences

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