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Customer Service Human Resources

Location:
Phoenix, AZ
Posted:
February 24, 2015

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Resume:

JoAnna Hecker

**** * *** ****** ***

Gilbert AZ *5234

480-***-****

To whom it may concern,

In response to your recent job posting, please find my resume. I believe

the skills I have developed from my education and experience would make a

very good fit in an advanced position such as this.

My background includes seven years of experience in the communication and

education industries, two of which are directly related to Human Resources

operations and two are in management positions. I have

successfully contributed to the growth of my employment by designing and

distributing newsletters and promotional pieces for a top company and

conducting training seminars for the upcoming promotions of the store as

well as sat in and administered feedback on many interviews for new

employees. I have also taken on additional tasks and responsibilities with

my current position in recruiting to help lead the team to success and

identify areas of opportunity. I have experience in interviewing, searching

talent pools, and attending job fairs while contributing to the development

of new tools and resources. I also managed the recruiting and interviewing

for a general handyman and remodeling service, including the marketing and

advertising of job needs. I am very detail-oriented and a self-starter and

have an excellent ability to communicate effectively with multiple levels

of staff.

My resume is attached with this letter. Please do not hesitate to call me

at 480-***-**** if you have any questions regarding my qualifications and

experience. References are available upon request.

Sincerely,

JoAnna Hecker

Enclosure Resume

JoAnna Hecker

4113 E. San Angelo Ave

Gilbert, AZ 85234

acoge7@r.postjobfree.com

480-***-****[pic]

OBJECTIVE:

To obtain a challenging position where I can contribute and advance my

knowledge, experience and creative problem solving skills with a growing

company

PROFESSIONAL EXPERIENCE:

Grand Canyon University, Tempe, AZ

International Recruiting Advisor: (6/2013-present)

. Guiding students with foreign credentials through process of enrolling

for college

. Take on new tasks and internal responsibilities to build relationships

and strengthen work ethic

. Consistently exceed objectives which are required to advance in

position

. Develop and strengthen communication tools to build valuable

relationships with students in sharing the common passion of higher

education

Mark & Sons, INC. phoenix, AZ

Communications Specialist/Recruiter: (2/2011-6/2013)

. Developed advertising tools and material to promote company and

attract employees

. Monitored talent pools and conducted full cycle interview process

. Handle inquires from clients for quotes and scheduled appropriate

technicians

. Verify credentials, review resume and scheduling

University of Phoenix, Phoenix, AZ

International Recruiting Advisor: (7/2009- 6/2013)

. Coordinate and run team meetings and trainings with pertinent

information to develop the team

. Excelled at running Lead Enhancement Beta that successfully enhanced the

division

. Advanced to Team Lead and Division Specialist position within my first

year of employment

. Exceeded objectives which were required to advance in position

Facilities Knowledge Center, Phoenix, AZ

Customer Service

Representative: (2/2009-7/2009)

. Worked as a representative with high-end accounts to dispatch

technicians

. Helped conduct new employee interviews and meet staffing needs by

hiring effective employees

. Lead for high priority team

The Home Depot, Chandler, AZ

Head Cashier/Service Desk Specialist: (5/2007 - 1/2009)

. Created monthly newsletters and promotional pieces for the store

. Conducted training seminars for the store on current events,

promotions and safety information

. Managed the Front End Cashiers and specialty team

. Planned and executed employee functions

. Served on several committees for the store

EDUCATION:

Master of Management in Human Resource Management, University of Phoenix.

2009-2011

Bachelors of Arts in Marketing, The Art Institute of Phoenix. 2004-2007



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