EDUCATION: Eastern Michigan University Ypsilanti, Michigan

Master of Science Degree in Management

Industrial and Technology Management; Double Major, Communications, April 2010

University of Phoenix – Detroit campus Detroit, Michigan

Bachelor’s Degree, Management; Double Major, Communications, February 2008

Washtenaw Community College Ann Arbor, Michigan

Associate Degree, Humanities, June 1994

EMPLOYMENT:

6/2012 – 1/2014 Aerotek Ann Arbor, Michigan

Subcontract: Faurecia, Saline, Michigan

Production/Manufacturing Supervisor/Team Leader for unionized employees.

Maintain work flow by monitoring and following steps in our process; ensure operation of equipment by calling

for repairs; provide manufacturing information by compiling production performance records and data; maintains

safe and clean work environment by educating and directing personnel; responsible for creating versatility by

cross-training and tracking personnel; contributes to team effort by accomplishing related results as needed.

Maintaining daily cost and scrap objectives, while charting monthly trends. Selected and trained GAP Leaders

and follow through with continuous improvement. Ensuring maintenance of cost effective and high-standard

production. Practiced and promoted the 5 S’s of Lean Manufacturing.

10/16/2010 – Walmart, Inc. Canton, Michigan

6/2012 Customer Service Manager

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning,

scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning,

monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions;

enforcing policies and procedures. Maintain a safe and clean work environment, ensure customer satisfaction,

create weekly employee schedules, supervising a high-volume retail store, in charge of team building activities

and coaching employees to ensure their future success. Problem solver, multi-tasking and high people-oriented

position.

9/2009 – 6/2012 AESOP/PESG Washtenaw & Wayne County, Michigan

1/2015 - present Professional Educational Services Group, LLC.

Licensed Substitute Teacher, special and general education, K-12 in multiple districts. Providing instruction,

managing the classroom environment, keeping environment safe for all, and promoting student learning in the

absence of the regular classroom teacher. Proctor for ACT/SAT/MME

3/2007 – 1/2010 Ypsilanti Rehabilitation Services, Inc. Belleville, Michigan

Marketing Manager. Resolved all patient comments and complaints; supervise shift employees; public relations

in Wayne and Washtenaw County. Continued Ultrasound Technician position, duties include direct patient care

and contact, and application of electric stimulation. CPR Certification. Maintained professional and positive

relationship with insurance companies, hospitals and potential providers.

12/1994 – UAW Ford Motor Company (Local 900) Wayne, Michigan

12/2010 Quality Inspector-Production Assembler. Responsible for ensuring a safe environment to work in while

building quality vehicles. Incoming Quality Assistant; Oversaw incoming purchase parts; Liaison to all vendors;

Worked in all plants- Paint, Body Trim and Chassis(sub and final assembly). Appointed to the Education

Committee and the Fitness Committee for 10+ years. Responsible for education fairs, Guide members through an

educational transition, Hands-on encouragement of employees about the importance of education with literature

hand-outs/applications, on-campus visits and follow-up.

1992-1994 First Care Medical Centers Ann Arbor, Michigan

Medical Secretary of Urgent Care Facility. Responsible for out-patient admission/discharge tasks. Hyundai

Computer System (M.B.S.) Patient scheduling, very people-oriented position, i.e. contact of companies and

patient flow of 50-100 patients per shift. Knowledge of various insurances and computer systems.

SKILLS: Strong communication, interpersonal skills and team-building skills. Customer Service, Process Improvement,

Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information,

Developing Standards, Emphasizing Excellence. Teach and Train in all classroom settings. CCW/CPL

certification.

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