Daniel Joseph Adams

**** ******* **, *****, ** 33637

813-***-****

acog8v@r.postjobfree.com

Summary of Qualifications:

Determined, driven and consistent. Flexible with change and responsible with duties and expectations.

Experience in sales, service and telephonic customer accounts, associate training, quality assurance, and

managerial skills. A team leader that excels in working with others while keeping free of personal

distractions. Great emotional intelligence, rational and rule oriented. A champion of hard work, and

accountability.

Prior Roles/Work Experience

Express Scripts- Customer service prior authorization dept. Tampa, Fl. (2014-2015)

Duties: Answering calls and processing faxes from physicians in order to authorize medications for

patients.

FIS- Customer service rep (2013-2014) St. Petersburg Fl. 727-***-****

Duties- Answering calls and providing customer service solutions to credit card customers with card

issues

Glendale Community College

Student and Administrative Assistant (2012-2013) Glendale, AZ. 623-***-****

Duties: Front desk, answering phones, faxing, copying, creating documents, filing records, customer

service, promoting the image of GCC through helpful and courteous service.

IQOR

Collection contact for Direct TV (2010-2011) Tempe, AZ. 1-800-***-****

Duties: Telephonic customer contact, overcoming obstacles, finding creative solutions, problem solving,

debt resolution.

ER Solutions

Inbound and Outbound collections for Verizon and AT&T (2007-2008) Phx, Az. 602-***-****

Duties: Customer service and problem solving, helping consumers find resolution, reflecting the values of

the companies represented with confidence.

American Express

Inbound Customer Service/Sales (2000-2006) Phx, Az. 602-***-****

Departments: Fraud, Card Member Services, New Accounts, Credit

Duties: Consistently providing top notch customer service, maintaining consumer adherence and

membership, achieving and producing in sales and upgrades department while going above and beyond

expectations. Received ACE award for top 10% in center for Quality and Adherence

Precision Research

Market Research Lead and Supervisor (1996-2000) Glendale, Az. 602-***-****

Duties: customer contact, conducting research in an office setting, supervisory duties, HR, employee

relations, leadership role

EDUCATION/EXTRACURRICULAR

• GED : Maricopa county, Arizona

Completed courses in Accounting and Art (no degree) : Glendale Community College Glendale, Az.

• Excel & PowerPoint Training

• Completion of multiple Accounting classes

• Internet and Social Networking skills

• Teaching myself animation and computer design

• Artist for 10 years with reputable portfolio

• Clean driving record

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