A mber Cassella

***** *. ********** ****, ********, AZ 85392 916-***-**** acog6v@r.postjobfree.com

December 11, 2013

Paul Serrano, DDS

Serrano & Kyger Family Orthodontics

**** *. ********, Suite 101

Phoenix, AZ 85014

Dear Dr. Serrano:

I am interested in applying for the available position. I would be an excellent candidate for your practice. I have

outstanding customer service and communication skills. I respond to and resolve customer issues and inquiries, as

well as the team members I oversee, I am very detail oriented, well organized, and have a positive attitude. I have

experience working as a supervisor. I would like the opportunity to interview with you. Thank you.

Sincerely,

Amber Cassella

A mber Cassella

11402 W. Cottonwood Lane, Avondale, AZ 85392 916-***-**** acog6v@r.postjobfree.com

Experience

Department supervisor JC Penney M arch 2013-present

I oversee the merchandising, pricing, and sales aspects of the Housewares department.

Run the store end of the catalog department, making sure customers’ orders are received, checked in properly,

sent back appropriately when necessary, and resolve any matters concerning within this department.

The responsibilities are to ensure the associates on the team are trained in the company policies and procedures,

i nsure productivity, and resolve any associate issues that may arise to insure that customers have a good

experience.

On a regular basis I gather reports from the computer in order to conduct meetings that review the previous

day’s goals and accomplishments and determine the day’s goal.

Giving extraordinary customer service while on the floor, over the phone, and at point of sale

On a regular basis I resolve customer issues and insure that the customer leaves satisfied.

Support Expert JC Penney J une 2012-March 2013

The responsibilities are to ensure the associates on the team are trained in the company policies and procedures

regarding pricing, receiving, and replenishment of merchandise, to conduct regular meetings to establish daily

assignments and goals, verbal and written communication with superiors, as well as giving extraordinary

customer service while on the floor and at point of sale.

In 2012 I was appointed to and assumed the responsibilities of the interim Replenishment Lead Expert for six

weeks through July into August. I made sure the schedule was accurate to the amount of hours required for the

specific tasks, and worked with the associates on stockroom and f loor standards, while insuring that

merchandise was being distributed and set to the sale’s floor correctly.

customer service associate jc penney April 2007-June 2012

Multitasked in different departments within th e store, including Fine Jewelry and Catalog. Focused on aiding

t he customer to find merchandise, assisting them at the point of sale, light cleaning and straightening, as well as

making sure the pricing is accurate.

rEPLENISHMENT associate jc penney December 2005-December 2006

Duties included distributing new merchandise to the f loor as directed by the set sell planner, making sure the

f loor was filled, and the stockroom was kept to the company standards, as well as assisting customers.

Loss PRevention Officer jc penney April 2004-December 2005

Deter shortages in the store whether it is from shoplifting, internal theft, associate error, or mishandling of

merchandise using different computer programs as well as surveillance equipment.

customer service associate jc penney M arch 2003-April 2004

Responsibilities included helping the customer find the right merchandise with more detailed knowledge of the

p roducts in the Men’s Department, as well as point of sale, straightening, and light cleaning.

Achievements

I achieved associate of the month twice.

Education

Associate of Arts Dec. 2012 Estrella mountain community college

Major: general requirements

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