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Customer Service Sales

Location:
Sarasota, FL
Posted:
February 25, 2015

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Resume:

Angela Pemberton

*** ****** ***** ****. *** #*** Apollo Beach, Fl. 33572

863-***-****

acog2a@r.postjobfree.com

Objective:

To accelerate my career and obtain a challenging and rewarding position within your company. I am self-

motivated, a team player, independent, and set high goals for myself and the company I work for. I would be

committed to upholding the company’s reputation through the United States.

Qualifications:

Knowledge of many software: proficient in Microsoft Works/Word, Office, Excel, type 35wpm, multi-screens

at one time, filing, e-mailing, faxing and all office equipment. Also have a great understanding of customer

service and sales. Dedicated college student since 2003; completed an Associates in Arts degree, worked one

year toward a Bachelors degree in Education; as well as an Associates in Science degree in Business

Administration and Management. Certifications in Small Office Management and Fair Housing.

Education:

2003-2011 Hills borough Community College Plant City, Florida

Graduated with Associates in Arts degree in Education in 2006

Graduating with Associates in Science degree in Business in 2013

GPA at end of college was a 3.3

2007-2008 University of South Florida Lakeland, Florida

Worked on Bachelors degree in Education

GPA was a 3.0

Relevant Experience:

200*-****-****-Present Chili’s Bartender/Server Lakeland, Florida

Serving drinks and food, Inventory, Ordering supplies and alcohol, Customer Service, POS systems, Training,

Sales and much more.

2013-2014 Blue Rock Partners LLC Assistant Community Director/Acting Community Director

Since 12/2013 Lakeland, Florida

Responsible for greeting residents and future residents, touring the community, closing the sale,

following-up with prospects, application processing, and executing lease agreements. Regular

inspections of the tour route, models, vacant apartments, move-ins and common areas and reports any

curb appeal, maintenance, safety, or housekeeping issues promptly. Assists with marketing strategies to

help generate traffic. Maintaining prospect, traffic and leasing data. Processing and supervising resident

applications, move-ins and move-outs. Rent collection / deposit processing and handle all resident

evictions. Maintaining resident accounts. Preparation of status reports to include property occupancy

rates, and lease renewal dates, comp surveys as well as other reporting as required. Receives and follows

up with residents' service requests. Maintains on-going resident retention programs and participate in

resident functions. Produces reports in a timely, accurate, and complete manner. Maintaining the budget

as well scheduling apartment remodels and much more. Comply with all applicable laws and policies

regarding confidentiality, fair housing, and safety.

2011-2013 PRG Real estate Manager in Training Mulberry FL.

Greeting residents and prospects, Move in and out residents, Maintaining Renewals, Planning Resident events,

Marketing, Check scanning and software, Collections, Auditing, Navigating Yardi, Blue Moon and Resident

Check software and much more.

2007-2009 Champs bar and grill Bartender/Server Lakeland, Florida

Serving drinks and food, Inventory, Ordering supplies and alcohol, Customer Service, Aloha Systems,

Training, Sales and much more.

References Available Upon Request



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