Irene Walker-Paul

**** ******** **

Missouri City, Texas 77489

acofzd@r.postjobfree.com

832-***-****

PROFESSIONAL SUMMARY

Highly experienced Business Development Sales Leader with 20 years Bank

Management experience, Small Business Consultant and Training experience.

Dedicated to meeting client needs, managing programs and creating new and

innovative ideas to consistently exceed goals, build stronger customer and

community relationships.

EXPERIENCE

04/14-Present Turning Point Employment Services

Job Developer Specialist Manager

Evaluate clients through intake, assessment and development; Design

individual service plans to help participants gain employment with a living

wage; Contact area employers through mailing, phone inquiries, and person-

to-person meetings to provide job openings; Develop relationships with area

employers that allow opportunities for regular on going employment

opportunities. Assist clients in job search and application submission.

Provide training to clients to prepare them with skills to interview and

perform well on the job. Provide referrals and career counseling as needed

to assure clients meet employer's expectations. Promote job retention and

the importance of having good work habits. Create job fairs to promote and

secure employer relationships and employment opportunities for clients.

Teach and hold financial literacy classes to provide individual budget

plans for clients, to promote money management skills.

11/11- 06/14 First Convenience Bank

Branch Manager

Responsible for overseeing the entire operations and sales of the banking

center while focusing on business development to successfully exceed all

compliance and sales expectations. Managing and keeping the staff

motivated through daily huddles, coaching and establishing a strong

consistent leadership. Having started in banking during the deregulation

of banks had evolved me into a competitive sales leader which I have grown

to be very successful at. Meeting and exceeding monthly goals each month

and setting individual and team goals to assure my bank exceeds company

expectations every month. Being a highly experienced Business Development

Officer, lead to established and secure community and organization

relationships. Being a Certified Small Business Consultant and Trainer

gives me an edge when speaking with business owners and gaining their trust

to do business with me. Working closely with the community my

contribution to CRA was expected for the Houston area each year.

Experienced with the knowledge, aspects and importance of having an audit

compliant bank, having a strong sales team to promote continuous

profitability to the banking center. Closely manage P&L report to oversee

total profitability and banking center success. Leading and managing branch

monthly goals consisting of loans, deposit products, center

profitability, and customer and employee retention to the banking center.

Being a people person I expect and deliver impeccable customer service at

all times.

01/11 - Self Employment

Small Business Consultant and Trainer

Understanding the requirements of the business and providing relevant

services;

Study the working and operations of the business and suggest action plans

to improve the business. Assist the business owner in creating a feasible

business plan on the business which creates a clear path of the business.

Having lending experience gives me the ability to assist the small business

owner in preparing himself for lending opportunities, through budgeting and

financial planning. Provide training to support the back office services

to businesses such as accounting or human resources through one-on-one

training. Recommending steps for further growth of the company and

preparing the structure to do so, taking stock of all the resources of the

small business and analyze the scope for development. Administering

training to the business owner on being organized and efficient while

gaining the potentials to prepare the strategies needed for growth and

development of their business. Responsibilities' included documenting all

stages of development of the company for future reference and

retrospection. Each business client is worked individually, depending on

the need of services. Focusing on creating a path and structure for a new

or startup business owner through trainings and managed one-on-ones. Being

a small business trainer has also allowed me to consult with various

programs in the community offering small business training to potential

business owners.

08/08 - 04/11 Alliance for Multicultural Community Services

Employment and Training Program Manager

Provide Strategic leadership to the program by creating and implementing a

plan which increases the number of temporary and permanent job placements,

increase the average wage of placements and health benefits. Create and

Manage training opportunities which will produce demonstrated skill and

knowledge gains of trained participants. Create and implement a plan which

transforms and provides a range of services that remove barriers to

employment and increases economic and social well being to low-income

refugee clients and all other clients served by the program. Guide,

supervise, coach and train Job development staff. Collaborate and work as a

team supporting all programs to ensure that all clients receive an

excellent experience such that can build a self sufficient life for them

selves and their families. Assure all services are administrated with

integrity, honesty and fairness with no regards to race or religion. Build

relationships with employers to create job openings and training for

clients served in program. Developed and enhanced existing employer

relationships while building new opportunities for clients. Build

relationships with partnering agencies to assist with process of clients

reaching self sufficiency for them selves and their families. Work with

staff to develop an annual plan and training program to meet the program

description and budget, executing individual work plans and providing

feedback and outcomes. Conduct monthly, quarterly and annual reporting of

the program, including reports to funders. Assist with fundraisers for

program to assure program continues. Facilitate department meetings,

trainings, marketing and partnerships to support and strengthen the

program. Ensure fulfillment of all Federal and State requirements are

followed by all staff members. Attend meetings, training, conferences, etc.

as required.

4/00 - 12/10 Macy's Department Store, Sugar Land TX

Support HR/Management Assistant, Part-Time

Retail experience includes customer service, human resources, sales and

management responsibilities including the daily performance of all human

resource duties for evening and weekend staff members. Assisting employees

with payroll pickup and other issues or concerns; I also entered, monitored

and corrected the employee time system. Managed vault cash received cash

deliveries, prepared reports and deposits, along with completing change

requests for sales floor associates. Taking part in the hiring process for

new hires, setup interviews and made job offers. Managed the hourly work

report and reported to store General Manager. Made updates to all employee

information areas, relative to employee appreciation, up and coming events

and special promotions or changes to policy and procedures concerning

staff. Worked on sales floors with customer issues or assist to complete

customer transactions. Participation in weekend morning rallies with sales

associates along with assisting in coaching staff to meet the daily sales

goals. Assisted management in all departments as needed and supported

management with many of daily, weekly and monthly reports. Working on

various special projects assigned by store General Manager increased my

retail management knowledge. Performed opening and closing store

procedures, assuring that all cash banks are received and locked away at

the end of the day and cash office area is secured before exiting the

building. As support employee my experienced and knowledge allowed me to

assist throughout the entire store and offer management level support.

11/03 - 08/08 First Convenience Bank, Houston Texas

Business Development Officer, AVP

Responsibilities included the support the overall business development

strategy and community relations of the South Texas Region of the bank at

twenty plus centers at any given time. My responsibilities included

compiling lists of prospective clients and managing prospective client

information. Maintaining the business development infrastructure of my

assigned region managing the sales goals, business development training for

managers of multiple banking centers, my responsibilities also included

working with the staff to improve and monitor business development call

activity at multiple assigned centers. Creating and maintaining rapport

with merchants, businesses, and community organizations while developing

new business leads and generating additional business with exiting

contacts. Played a key role in CRA for the Houston area throughout the

year, and reporting time. Worked to assure my assigned centers were

successful at reaching and exceeding monthly goals for the South Texas

Region banking centers assigned to me. Participating with the development

of new products and services to meet the market needs and keeping in line

with our competition. Performed financial literacy and banking seminars

for various organizations nonprofit and for-profit, schools and churches as

requested. Volunteered and participated in many events throughout the

city representing the bank.

01/03 - 11/03 Absolute Lending, Houston Texas

Independent Mortgage Lender

Sell and process mortgage loan products independently as a loan officer.

Gain business through marketing, business development, word of mouth, cold

calling, mail advertisement, and flyers. I volunteered to do new mortgage

classes in communities and received business from many of my participants.

10/01 - 12/02 Washington Mutual Bank, Houston Texas

Branch Manager VP, Officer

As Branch Manager, control and oversee the operational functions of the

branch to ensure compliance with applicable bank policies and procedures.

Hire new staff as needed and assure appreciate training is achieved by all

staff members. Develop and maintain relationships and regularly interacting

with banking customers to resolve issues and deal with customers' more

complex financial needs. Directing and coordinating operational activities

to implement policies, procedures and practices concerning financial

matters, such as extending lines of credit and various other types of

lending activity and transactional issues. Coach, motivate and train

employees, originate and process various types of consumer, residential,

small business loans; maintain office compliance reports; coordinate

monthly sales training for all banking center employees. Leading and

directing sales, service and business development activities to achieve

targeted results in the categories of deposits, customer relationship,

retention and revenue. Developing new business through customer calls to

businesses and community organizations.

03/98 - 10/01 Compass Bank

Customer Service Manager

The primarily responsibilities were to assist the Branch Sales Manager in

overseeing the sales and operational functions of the branch; perform a

variety of duties to retain and expand customer relationships; ensure

quality customer services are provided; consistently meet and exceeds the

customer's expectations. Managing the day-to-day branch teller and

customer service operations including research and resolution of the most

complex problems; assumes management responsibility in the absence of the

Branch Manager. Assisting the Branch Manager in developing and implementing

a program for consumer business development and sales promotion for the

assigned branch; provided leadership for the in-branch consumer sales

activities; prepared materials for meetings and encouraged staff

participation. Managing the duties of the assistant manager concerning

staffing, scheduling, performance appraisals, promotions, and employee

salary recommendations. Oversee account retention through quality customer

service, sales and referrals by setting individual and team goals,

conducting regular service skills review meetings, employee cross-training

and promoting regular employee feedback. Responsible for the development

of department programs to comply with internal control/audit and security

policies and procedures.

EDUCATION

State of Texas Insurance License

Life Insurance

University of Phoenix

Business Management

CRA Training

Federal Reserve Houston Branch

Gateway to Health Care, Certificate

Business Start up Trainer,

Kauffman Foundation, Certificate

Champions School of Real Estate, Houston, Texas

Texas Mortgage Brokerage, Certificate

Worklife Institute, Houston, Texas

Mediator for State of Texas, Certificate

American School of Banking Houston, Texas

General Banking, Certificate

FDIC Money Smart, Certificate

Neighborhood leadership Institute

City of Houston, Certificate

VOLUNTEER (current/ previous)

Beyond Careers, Chair, Board of Directors

Houston Asset Builders Coalition, Chair, Board of Directors

Alliance of Economic Inclusion (AEI FDIC), Executive Board Member

Alliance of Economic Inclusion (AEI FDIC), Chair, Houston

Baylor Male Coalition, Coalition Member

City of Houston Aids Task Force, Task Force Member

National Coalition of Black Women NCBW, President

National Women's Council, Houston, Board Member

South Union CDC, Executive Board Secretary

Bank on Texas, Committee Member

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