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Customer Service Sales

Location:
United States
Salary:
12
Posted:
February 23, 2015

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Resume:

KATHARINE L. CAMPBELL

941-***-****

acofvn@r.postjobfree.com

SUMMARY

Hands-on Business Professional capable of wearing many hats with over 8 years experience in all aspects

of executive administrative responsibilities. Outstanding verbal and written communication with very

strong people skills. Detailed and able to multi-task many activities with a very positive “can do”

approach to getting the job done at the highest level of quality. Excellent at coordinating and organizing

all levels of administrative activities with proactive diligent follow-up skills. Customer service oriented

and a team player. Well-traveled on a global basis with a very good understanding of different cultures

and how to manage administrative tasks in an international environment. Joined AMERICORP VISTA

May 2010 through May 2011 volunteer one year program (domestic version of PEACE CORPS).

WORK EXPERIENCE

Columbia Cargo, Jantzen Beach, Portland, OR July 2013 - Current

Administrative Assistant/Accounts Payable

Performed all administrative duties as well as Accounts Receivable using QuickBooks, invoicing,

handled daily reports and coordinated marketing affairs promoting quality service and customer relations.

Freight management tasks and overall office responsibilities.

December 2013 – June 2014

Rice Toyota, Greensboro, NC

Customer Relations/Sales Associate

Was hired as a Customer Relations greeting customers and working directly with Sales Manager and

General Manager to promote a smooth process to both purchase and rent Toyotas from December 2013

through April 2014. Was approached by General Manager to perform sales of vehicles and trained to

work directly with customers and service department managers to increase revenue.

August 2009 – September

Swanson Staffing, Sarasota, FL

2014

ADMINISTRATIVE ASSISTANT

Worked for many companies in the Sarasota/Bradenton, Florida area performing as a

receptionist/administrative assistant, heavy phones, supporting several departments per company and

versatile with duties and responsibilities. Excellent reference from agency. Worked between intervals for

years.

MCCONNAUGHHAY, Duffy, Coonrod, Pope and Weaver Sarasota, FL February 2011-December

2011

LEGAL ASSISTANT

Performed various clerical duties, assisted with end of month payroll billable hours, handling all

confidential and sensitive matters. Handled heavy phones as receptionist as well as all office machines.

August 2009-2010 – 2013-2014

TRC Staffing, Bradenton, FL

Assignments varied from temporary to permanent positions with agency performing clerical skills at

several companies supporting departments ranging from Customer Service, Receptionist to Quality

Assurance. Excellent reference from agency. Worked for temp agency between intervals for years.

COLUMBIA River Brokers, Jantzen Beach, Portland, OR JANUARY 2007-AUGUST

2009

Worked directly with CEO handling first hand contact with customers both in person and on the phone,

handled all confidential matters regarding personnel, operated all office machines and was responsible for

daily reports from nationwide vendors and trucking services, all in a timeframe consistent with business

hours.

INTERNATIONAL HOTEL MARKETING, INC., Oceanside, CA May 2002-October 2007

Project Director

Direct large and small marketing and sales teams for major hotel promotions for a variety of business

purposes and industries.

Coordinate all administrative activities required to complete major projects on time and within budget.

Play an active role in overseeing and tracking the metrics of the promotions and the increase in staff

performance efficiency.

Provide leadership and administrative support to the assigned project team.

Maintain database/tracking tools for assigned projects which can include a full spectrum of

performance parameters.

Coordinate extensive domestic and international travel, meeting planning, global team workshops and

teleconferences.

WESTFIELD SHOPPING TOWN, Vancouver, WA December 1999- August 2001

Customer Service Representative

Provided customer service for a variety of activities including: mall shoppers, promotions, vendors,

security, loss prevention, and new start-ups in the mall.

Heavy phone and multi-tasking was required in this fast paced position focused on problem customer

service problem solving.

Prepared and assisted in compiling weekly and monthly status reports.

Organized the Shopping Town files to facilitate quick access to customer service information.

NORDSTROMS INC, Tigard, OR and Vancouver, WA October 1998- June1999

Sales Associate

Worked as a sales associate in jewelry, clothing and accessories.

Coordinated arrangements and prepared materials for store promotions.

Responsible for customer call-backs, and sales events.

Responsible for jewelry vendor relationships and inventories.

Actively participated in the analysis of performance and metrics of other sales staff.

Achieved All Star Status for high quality performance in first 90 days of position.

TECHNICAL AND TRAINING SKILLS

Highly proficient in coordinating administrative tasks involving time sensitive objectives and all

confidential matters. Heavy phone lines and reception duties are a key strength as well as diplomacy

when dealing with customers/clients/public. Computer literate in Word and the Outlook email system.

EDUCATION

University of Syracuse, NY BA Business Administration (GPA 3.87)

State University of New York @ Morrisville, NY AA (GPA 3.78)



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