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Manager Customer Service

Location:
Absecon, NJ
Posted:
February 23, 2015

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Resume:

Jennifer Hernandez

*** *. ******* ******, *******, NJ 08201

609-***-****

acofsn@r.postjobfree.com

SUMMARY

Experienced residential regional property manager. Advanced proficiency in all

a pplicable Microsoft office software, organized, experienced with

i ndependent time management.

E XPERIENCE

Property Manager, 2 012-Present

Diocese of Camden, Camden, NJ 08103

Primary Duties

Prepare quarterly board reports and narration.

Unit turn over information (reason for move out and

l ength of turnover)

Delinquency monitoring, outstanding amounts, amount

c ollected and amount on payment plans

Sit in on board meeting and recorded minutes

New resident leasing and verifications including:

income, asset and credit and criminal history

Pull Enterprise Income Verification (EIV) quarterly and

m onthly reports. I have training on EIV and security

a wareness training from EIV

Tour properties with potential renters manage two 74 unit

a ffordable housing projects 202 PRAC and LITCH with

P RAC Layering and 208 Section 236 housing mid-rise

Rent collection and Billing

Receipts for resident payments

Create and track purchase orders for invoices and supplies

Experience on NJ eviction process

Preparation of current ledger balance separate the late fees

Appear in court

File for judgment and lockout

Proceed with lock out if no agreement has been made per company policy

P repare HUD budgets/ rent increases.

Bi-annually purge the waitlist

File Special Claims through TRACS

Use Real Page management software to it full capabilities

Accomplishments

Successful Increase of occupancy percentage. A senior struggling 236 property

o verseen by HMFA from 40% to 15% vacancy. Implementing a marketing plan

a nd adjusting applicant criteria, and I reached out the local housing authority for

r eferrals.

Delinquency monitoring. Resident ledgers were not balanced and did not reflect

t rue delinquent amounts. An audit of each ledger and a payment plan with

r esidents that needed such decreased delinquencies by 60%. Total amount

c ollected was in the $20,000 range.

Building lease up experience. Two full building lease-up teams for Senior Tax

C redit HUD layered housing projects. Interviews, verifications, credit and

b ackground checks, home visits, leases.

Organized & Implemented NJ mandatory evacuation plans.

Implemented resident relations programs within buildings that suffer resident vs.

r esident issues.

Cultivated relationships with First Responders in Municipalities where our

b uildings are located.

O ffice Manager 2010-2012

S&E Sheet Metal, Galloway, NJ 08205

Implemented and maintained compliance with OSHA and Union regulations.

Kept current of MSDS records of chemicals used.

Designated a Journeyman the safety coordinator to inspect safety equipment

r egular and fill out reports to be maintained in the office

Completed Disadvantaged business Enterprise certification in 3 states.

NJ, PA, and DE. This certification allowed our company to bid on government

p rojects with special set asides for businesses with this certification.

Attended pre-bid meeting, sent estimates and was awarded a major government

p roject in the city of Philadelphia.

Handled all invoices, service agreements, insurance, permit and licenses for sub-

contractors and vendors.

Responsible for payroll for 15-25 people and 3-5 projects at a time.

Office Manager 2007-2010

Feather JIL Construction

Handled all accounts receivable, accounts payable, and payroll for 3-5 people

Customer service for 18 clients for a subdivision

Assisted with punch list inspections, permits, and county regulations

EDUCATION

Associate Member of IREM

ARM Candidate

CP4 Certification from Spectrum

CPO Certified

Attend Fair Housing Forums annually

P aralegal Certifiaction

*References available upon request. Also a Credit and

C riminal background check from Nation Tenant

N etwork.



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