HOPE L. GRAVES

**** ****** **** **** ~ Decatur, Georgia 30034 678-***-**** acofp9@r.postjobfree.com

HUMAN RESOURCES GENERALIST

Solid track record of success in managing employee benefits programs,

recruitment, interviewing and hiring, enhancing morale and productivity, limit

ing job turnover, increasing organizational performance and improving business

results. Superior communicator, easily interacts with executives, regulatory

agencies, clients, vendors and staff. Swiftly comprehends the “big picture” and

provides expert advice to senior management on personnel issues. Willing to

travel and relocate.

Core competencies include:

Employee Relations Supervisor/Team Leader. Certified Mediator

Strength Management International Experience Training & Mentoring

Win-Win Negotiator Innovative Problem Solver Excellent People Skills

PROFESSIONAL EXPERIENCE

OFFICE TEAM (Various Positions)

February - March 2014

Administrative Specialist

• Utilized Visio to create existing work flow processes for prominent Realty company

May - June 2014

Customer Service Representative

• Assisted ADP in updating existing client packages with I Phone access.

• Assisted ADP in updating client packages with HR services

August - October 2014

Customer Service Representative

• Obtained statistical data via "blind" calls to rental agencies nationwide

• Updated real time apartment finder database to provide accurate daily information for

customers

FLUOR, 2010 - 2013

Senior HR Generalist

Managed HR program/services for as many as 900+ personnel including Equal O

•

pportunity, Compensation & Benefits, Employee Development, Employee Services,

Conducted Open Enrollment, Assisted with Benefit changes/updates and

Classification Staffing.

Supervised as many as 20 HR personnel

•

Develops policies, procedures, standard operating instructions and internal directives

•

to coordinate all Human Resources activities within the established priorities and

resources available.

Conducts internal HR investigations involving Manager/Employee, Employee/Employ

•

ee Disputes while developing practical & effective solutions for all parties.

Ensures continued and strict compliance with all Corporate and DoD-mandated

•

procedures.

KBR, 2004 – 2010

HR Supervisor, 2006 – 2010

Administered HR program in conjunction with and often in place of HR Manager to

•

include staffing, compensation, benefits, training, employee relations, regulatory

compliance and administration.

Supervision of up to 30 HR personnel.

•

Compiled, analyzed and reported statistical information regarding personnel,

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personnel budgetary compliance and employee relations trends for project

management as well as Corporate HR Management.

Trained incoming and newly promoted Generalists in KBR Policies, Practices and

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Procedures.

Reviewed resumes; ensured integrity of Internal Job Posting processes; interviewed

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and selected qualified applicants.

Fielded employee complaints; received statements; conducted interviews; initiated

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and executed investigations when necessary and developed successful resolutions.

Worked on C-Site investigation team for a period of six months

•

Assisted employees with travel and leave plans. Conducted Open Enrollment and

•

assisted with Benefit Changes/Adjustments.

HR Generalist, 2005 – 2006

Responsible for all HR actions solely for one year;

•

Worked on C-Site investigation team for six months.

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Worked with limited supervision from HR Manager or Supervisor.

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Responsible for travel and movement of personnel from smaller FOB’s to a larger FOB

•

for travel and leave purposes; assisted employees with travel and leave plans.

HR Associate, 2004 – 2006

Assisted employees with resolution of HR and Payroll and benefit issues; processed

•

personnel actions utilizing SAP; ensured data integrity.

AMERICAN SPEAK, AMERICAN LIFE, Yokosuka, Japan 2003 – 2004

English Teacher

Taught English for Japanese professionals; provided administrative support; m

•

aintained payroll records; scheduled classes and made staff assignments.

ITT INDUSTRIES, Yokosuka, Japan 2003 – 2004

HR Administrative Specialist

Assisted HR in maintaining employee files, records and timesheets; provided adminis

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trative support for the Supply Department.

Tracked invoices and supplies; input material control numbers utilizing the Army

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War Reserve Depot System (AWARDS); maintained supply database.

Managed department correspondence; initiated and maintained purchase orders and

•

requests; performed basic numerical statistical and financial analysis.

Other Employment:

Administrative Specialist, Morale, Welfare & Recreation, Yokosuka, Japan, 2002 – 20

03

Material Control / Supply Assistant, Navy Exchange, Yokosuka, Japan, 2000 – 2002

Administrative Specialist / Psychiatric Technician, Corpus Christi State School,

Texas, 1998 – 2000

Automotive Assistant, Pep Boys, Corpus Christi, Texas, 1998 – 1999

Warehouse Worker, Navy Exchange, Yokosuka, Japan, 1997 – 1998

Office Clerk, University of Arkansas, Arkansas, Fayetteville, 1995 – 1997

Psychiatric Technician, U.S. Air Force, Andrews Air Force Base, Maryland, 1988 –

1994

EDUCATION TRAINING

&

Education: University of Arkansas & University of Maryland; 55 Credits Completed

Certifications: Certified Mediator (Workplace Conflict Resolution)

Computer Skills: Windows 95, 98, 2000, XP, 7; AWRDS; Adobe Acrobat Reader, Page

Mill, Distiller, Photo Shop, Illustrator; Macro Media Dream Weaver, Quintus Customer

Que; SAP; Netscape Ver. 4 and Internet Explorer ver.s 4 and up, SPOT; MS Office Suite

(Word, PowerPoint, Excel, Access)

Military: U.S. Air Force (Honorable Discharge)

REFERENCES

Excellent references furnished upon request

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