DONNA SMIKLE

** ******** *****

Totowa, NJ *****

Home: 973-***-**** acofb8@r.postjobfree.com Cell: 862-***-****

CAREER PROFILE

Result-driven Senior QA Analyst possess enormous skills to handle multiple projects in fast-

paced and time sensitive environment. Solid knowledge and experience in all stages of the

Software Development Life Cycle (SDLC) from inception to deployment and support. Served as

QA Test Lead for high- ranking projects using risk-based and agile methodologies. Outstanding

analytical and organizational skills, knowledge of QA planning, requirements and defect

management. Led efforts in functional, regression, end-to-end and integration testing utilizing

distributed resources. Adaptable, flexible and quick to learn new application. Demonstrate

superior attention to details and takes the initiative to identify and resolve issues.

PROFESSIONAL EXPERIENCE

Fiserv Corporation, Parsippany, NJ 2013-

Present

Consultant- Senior Quality Assurance Analyst

Analyze Business Functional and Design Specifications, Participates in all agile ceremonies and represents the Quality

Assurance function, Execute test plans and test cases, Perform tests to ensure code is functioning as defined, Set-up,

configure and help maintain test environments, Maintain documentation of all test results, Debug and characterize

defects, provide detailed configuration and define criteria for passing and failing tests for test reports, Ensure that

defects and requirement variances are being appropriately communicated to development for correction, Verify

adherence to documentation standards, Provides inputs into formal test schedules and estimates, Help improve the

test automation capabilities and tool-set within the team.

• Review, analyze BRD and design specifications documents

• Create and Execute Test plans and Test cases in SCM

• Interact with the development team to report defects and verification of fixed bugs

• Attend weekly triage meetings

• Perform testing on ATM terminals (Diebold/ NCR) and ATMulator (simulator) to generate

transactions (pin change, Withdrawals, Transfers, Deposits, FastCash, Electronic Payments,

etc.)

• Record defects in Jira and assign to developers,

• Work closely with Business and Development team

• Ensure configuration and loads are completed successfully on the ATMs.

• Validation of transaction requests and reply tags

• Verification of pin changes and updates to Device handler and reversal messages

• Update changes on terminal, card and network databases.

• Analyze application software to ensure quality standards are met and provide feedback to

product development.

• Participate in development and reporting of project metrics,

• Upload test plan in SharePoint and test results in SCM

WESTERN UNION, Montvale, NJ 2004 – 2013

Senior Quality Assurance Analyst

Participated in business, technical, and specification reviews. Provided project estimation and

requested additional resources when needed. Conducted risk management and triage meetings.

Documented and implemented test strategies, plans, processes and standards. Project Lead

throughout STLC (Software Testing Life Cycles).

• Performed extensive testing in RTRA (Real Time Risk Assessment) using Linux/Tandem.

Decision support systems consist of 6 rules engine, which helps WU to take decision about

transactions.

• Conducted and tested compliance templates on rules set for each country, loading to

application where used by WU agents to complete transactions.

• Performed testing on Tandem servers for batch processing, validation and set-up of agent

accounts, emulating different agents across globe for testing. Configured with attributes, files

for rates, and delivery services as needed for testing.

• Designed and executed test plan and test cases for IBM/AS400 black and gray box testing,

database and warehouse testing. Involved in integration, system, regression, end-to-end, and

WU data warehouse testing, confirming that application, products and services met or

exceeded organization standards and business-user requirements.

• Designed and executed IVR testing (Interactive Voice Response System), using Avaya and

Genesys applications.

• Performed User Acceptance Testing (UAT) to evaluate the system against requirements,

processes and user expectation.

• Coordinated all testing efforts, created and executed test cases for UAT.

• Conducted manual front and back end testing (Tandem, RSI, RSI2, and INQ), ensuring proper

functionality and data population.

• Tested POS (Translink device) creating POS transactions with and without discounts,

insurance, and fees.

• Ensured Daily POS transactions are correctly calculated and settlement reports are accurate.

• Tested all new POS promotions to ensure they are working as designed

• Increased knowledge of Software Development Process and managed continuing changes,

guaranteeing high quality of product.

• Conducted impact analysis ensuring business requirements contain test case coverage,

reporting any gaps during analysis process.

• Created test plans and test cases, executing established test cases after approval and record

them in Quality Management (10.0).

• Recorded defects into Quality Management and assigned to developers, linking defects to

requirements.

• Composed defect metrics to project management and team, showing defect distribution by QA

status, build frequency, build and project quality, defect aging, defects by build and QA status,

defects found by build and date.

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• Ensured change requests went through proper channels and QA team has time to test, retest

and meet all deadlines.

• Collaborated with developers and QA offshore team, providing mentoring and advised to other

team members. Actively engaged with development team, ensuring soundness of proposed

solutions.

FISERV CORPORATION (Transitioned from EDS – CNS Division), Morris Plains, NJ 2002 – 2004

Business Certification Analyst

Performed transmission / delivery to clients. Verified record layouts and assisted vendors / clients

with required corrections. Prepared all implementation required paperwork.

• Certified and implemented new and existing clients’ functionality, configuration, and

modification, using client-specific technical information.

• Used technical information from vendors / clients, creating test environment for transmissions

of inbound and outbound files.

• Developed and executed manual testing scripts, validating client readiness aboard as new

client or deploy new functionality.

• Performed system and acceptance testing. Including transmissions of inbound files from

clients and outbound files / reports from Fiserv to client. Transmission or delivery method

used via NDM, FTP, dial-up, tapes, CD, or email.

• Made necessary changes to internal databases, checked record layouts, assists vendors /

clients with required corrections, working very close with development specifications.

• Tracked reports, reviewed test results, and associated metrics with leadership, informing on

progress with testing and meeting implementation dates.

• Prepared all implementation-required paperwork, allowing clients/vendors to move into

production.

• Troubleshot any problems encountered during certification process and during initial

implementation in production. Monitored vendor / client daily file transmission and verified all

files are processed.

ELECTRONIC DATA SYSTEMS, Morris Plains, NJ 1998 – 2002

Business Analyst

Modified internal databases and performed verifications on record layouts. Managed technical

aspects of client and network certifications. Trained and troubleshoot any problems encountered

during certification process and during initial implementation in production. Performed system and

acceptance testing, including transmissions of inbound files from clients and outbound files /

reports from EDS to clients.

• Communicated with clients on respective projects and provided updates to management and

coordinator of test results, ensuring clients comply with system standard.

• Provided technical support for compliance, testing remote processors.

• Designed, developed and coordinated mainframe testing plans, ensuring all requirements

were successfully tested.

• Conducted technical and projects reviews, accessing and determining application message

format.

• Interacted with internal Departments such as Network Design, Tandem, Account and Project

Manager, affirming database and transmission (inbound / outbound) set-ups.

• Tested with vendors and clients using Bisync 3780, 3270, SNA, NDM, Frame Relay, and

TCP/IP.

COMPUTER SKILLS

Tandem, Unisys – NX4800, A18, A12; UNIX, AS400 V7R1M0, IBM 3090, 4341, 4381, CMS 400

Diagnostic system and SYM-scope V7.18, Pad scope V4.0, Linux, Windows / XP / Vista / 7, 8

TCP/IP, FTP, Telnet, HTML, HTPPS, EXCEL, Microsoft Word, PowerPoint, Access, Microsoft Outlook,

and Lync, Visio, ALM/HP Quality Center, HP Sprinter, SharePoint, SQL, Win Runner(Basic), Quick Test

Professional(Basic), Business Objects, Avaya One X Communicator – IVR, MS project, Credit Trac-Client

server application, On Demand Enterprise Report Management, HP Service Manager, JIRA, Planview,

Kronos, Silk Central Test Management, Client Central, Paragon ATMulator (simulator), POS transactions

via POS device (Translink).

EDUCATION AND TRAINING

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acofb8@r.postjobfree.com

AS, Business Administration, Bergen Community College, Paramus, NJ

Base24 – ATM database module

Overview Module

Lconf Module

ATM Transaction Processing Module

ATM Cutover Processing Module

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