NICK NACU

Metro Atlanta Cell # 770-***-**** acof2u@r.postjobfree.com

WHAT I CAN DO FOR YOU: as a Project Manager or Operations Manager, I can

make a strong contribution by finding the best solution, implementing

scope, budget, quality, efficiency and communication for maximum customer

satisfaction.

Flexible business professional with over 18 years of experience in project

management, implementation and operations, in IT, technology and

construction areas, built on a strong technical and military (Air Force)

background.

SKILLS AND CORE COMPETENCIES:

. PMI member, Project Management and MS Project course certificate.

. Certified CompTia A+, Dell PC/printers, Lexmark printers, working

knowledge of server install, System/Application install and patch

management, including switches, routers, firewalls and VPN, storage

networking, Operating System,

network security, directory services, server virtualization, backup,

restore, system and network monitoring, basic SQL.

. Experience in directing the engineering, design and construction of

various projects following PMI PMBOK principles.

. Manage the actual design and construction phases of multiple assigned

projects using AutoCAD, Chief Architect.

. Prepare and present construction progress reports using required standard

or proprietary forms and PM software tools (MS Project certified);

prepared estimates using Excel, RSMeans, Pro Estimator, and Xactimate for

insurance covered disaster claims for restoration and reconstruction

projects complemented with InSight services.

. Supervised personnel/staff: 15-25, over 200 at times, in multi-

disciplined and geographically dispersed teams.

. Managed cost, P&L, complex projects, over $50 million, from initiation to

closure; increased revenues up to 18%.

. Employed strategic thinking, planed, organized, controlled and

prioritized human and material resources.

. Trained various groups of professionals in civilian and military

environments.

. Sales experience, over 13 years, B2C, B2B, account manager, cold call,

networking, lead generation, close the deal.

. International background and cultural approach; multilingual (native

Romanian, average French, basic Spanish)

AREAS OF EXPERTIZE

. Leadership and Team Building

. Project Initiation, Estimating and Job Costing

. Planning, Scheduling, Budgeting

. Risk and Change Management

. Critical Path Project Management

. Quality Control Management

. Procurement Management

. Stakeholders and vendors management

. New sales based on Customer Sat

. Security, Safety and Compliance

PROFESSIONAL EXPERIENCE

Lexmark International, Inc. at PricewaterhouseCoopers LLC Atlanta, GA

2011 to Present

Customer Operations Manager, OSA - South-East Operations Management and

Administration; contract

Management and execution of a MPS SOW for a single large account with over

1400 installed networked devices.

. Lead, manage, train and motivate a diverse, cross-functional team on both

Lexmark and client side, act as primary contact and point person,

identify equipment and network specifications, monitor power and cooling,

order cabling, keep inventory and constantly update the data sheet to

execute 30 projects weekly.

. Influence and consult as Subject Matter Expert based on Infrastructure

and Hardware engineering project skills.

. Interact and cooperate with Data Center, NOC and engineering to maintain

system functionality, DC and AC power plants, HVAC and security; floor

planning & design for Relay Rack sets, diagram, cabling matrix and power

needs.

. Maintain approved procedures for operations, service and support, employ

Just in Time consumables inventory, work with engineering, get

quotes/estimates from vendors and award work; participate in business

reviews.

. Participate in the reviewing of the detailed architecture plan, PO and

BOM for every project, communicate and work with vendors and warehouse

(Telcobuy) to complete acceptance, perform final tune ups and begin

integration.

Projects included:

. New devices installation and configuration; including floor covering

planning, calculated reduced redundancy.

. Preventive maintenance; plan, procurement/part order, scheduling,

prioritizing, QA, closing.

. Complete office business infrastructure relocation; plan, prep, move,

install, test, sync with network.

. LDDS server upgrade, decommission old server farm.

. Editing MVP Deployment List; remove old unused and add new IP

addresses, edit XTML file.

. FleetView Training manual update; edit, write-in, procedures,

processes.

. Firmware update based on SW Engineering requirements; schedule,

implementation, control and closing.

. Update Relationship and Communication Manual with the Call Center.

WorldWide TechServices Atlanta, GA.

2009 to 2011

Area Manager - WWTS Service Partner, Computer Hardware and Software

specialist; servicing all Apple, Canon, Cisco, Dell, EMC, Fujitsu, HP,

Hughes Network Systems, IBM, iBOT/iGLIDE, L.G., Lenovo, Lexmark, Panasonic,

Philips, Polycom, Samsung, Sharp, Sony and Toshiba products, servers and

storage devices, wireless networks, satellite networks, LCDs, medical

mobility devices, POS devices, kiosks, self check-out, with on site

hardware break-fix under warranty agreement with various and convenient SLA

options. Operations included: daily service calls for desktops, laptops,

printers, servers, networks, satellites and LCDs, warehouse management,

supply chain management and scheduling.

Managed a dispersed team of 18 to 26 Field Technicians to effectively

execute the Service Contract and SLA.

Achievements were: high customer satisfaction; methodical approach to

problem resolution; calls resolved on time and on site; met productivity;

resolved inquiries and complaints; generated daily scheduling; supervised

all area offices; trained techs to keep certification requirements.

Projects included:

. Managed Deployment Services project for large-scale upgrades and

installations at Atlanta Technical College - networked (servers,

switches, routers) and installed 150 desktops with flat screen

monitors on console.

. Area itinerary architecture project, to reorganize call deployment,

routes and Field Tech assignment, to increase coverage efficiency, to

reduce unnecessary overlap while insuring emergency call transfer, to

manage rush hour delays and traffic specific issues and to cover all

zip codes for maximum customer satisfaction.

. Yearly SLA review project to determine SLA definition, policy,

negotiation and re-negotiation to simplify and clarify what, how and

when services are provided, what metrics are specified, justified and

implemented.

Atlantis Design and Build Metro Atlanta, GA. 2001 to

2009

Project Manager -Light Commercial and Residential: most work performed in

apartment units, shopping centers, commercial office buildings, restaurants

and medical buildings, custom homes new build, additions, remodeling.

. Focused on complete design and build service for remodeling, additions

and new construction; architectural AutoCAD design, structure, all

finishes, HVAC, plumbing, electrical with an average 18% under budget.

. Generated sales, estimates, bids, proposals, contracts and purchase

orders, set up client accounts and presentations.

. Managed subcontractors and vendors with their job coordination,

negotiation, quality control and payroll needs.

. Insured compliance with the Building Codes, standards and safety OSHA

regulations, permits, code enforcement inspections and company policies

to meet all requirements and give customer a quality and safe product.

Projects included:

. Barracks and hangars retrofitting project, 89 AFB, ~150,000 sq.ft.,

over $50 million.

. Hospitality, Retail: hotel, restaurant & shopping plaza: build out,

MEP, finishes, various $ value.

. American Red Cross Flooring installation, 11,000 sq.ft., $36K.

. Restaurant remodel, Suwanee, GA, $32K.

. Motel remodel, Tucker, GA, $75K.

. Apartment rehab, garden style, Atlanta, GA, $320K.

. Townhomes remodel, mid-rise, Sandy Springs, GA, $360K.

. Condo remodel, high-rise, Atlanta, GA, 180K.

. Assisted living, ground up, Gainesville, GA, 105K.

. Warehouse rehab, Lawrenceville, GA, 42K.

. Second floor addition and fa ade update, Atlanta, GA., $9K,

architectural design only.

. Second floor addition, Atlanta, GA., $118K.

. Sunroom/conservatory addition: Jonesboro, GA.: $350K, Stone Mountain,

GA.: $105K, Duluth, GA.: $45K.

. Attic complete conversion, Dunwoody, GA: 65K, Reynolds Plantation

Eatonton, GA: 95K.

. Complete remodeling and addition, Buckhead, Atlanta GA., $650K, $320K,

$260K et al.

. Garage conversion, Tucker, GA., $14K.

. Outdoors kitchen, Duluth, GA., $42K.

. Basement remodeling, Buford, GA., $286K.

EDUCATION: Working on obtaining PMP certification. MS Project

certified.

. Air University, Maxwell AFB, Montgomery, AL, USA: ACSC (Air Command and

Staff College), PME Graduate.

. National Defense University, Romania: (Joint Command - Air Force), Master

Military Science.

. Air Force Academy, Romania: BS Engineering Management, Electro-

mechanical.

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