Terry Sartin (SPHR)

*** *** ***** ********* *

Marion, AR 72364

870-***-****

acoex5@r.postjobfree.com

Qualifications

. Fourteen years of hands-on human resource experience in manufacturing,

logistics, office, call center, and medical environments.

. Expert level of knowledge in employee relations, talent acquisition,

training, conflict resolution, progressive discipline, union

avoidance, employee engagement, and development of HR policy.

. Experience in developing and implementing recruiting systems for

increased efficiency and productivity within a wide variety of skill

sets.

. Well developed presentation and facilitation skills. This includes

training supervisors and managers in a classroom setting on topics

from sexual harassment, behavioral event interviewing, progressive

discipline procedures including terminations, as well as implementing

new software platforms from Peoplesoft and Oracle.

Experience

Express Scripts (Through Kelly Services)

September 2013 to December 2013 Memphis, TN

Recruiter

. Source, screen, select, and recommend candidates for call center

CSR's, Escalation Leads, call center Supervisors, prior authorization,

pharmacist, pharmacy technician positions.

. Conduct reference checks, background investigations, schedule and

coordinate drug screens, orientations, and various other on-boarding

duties for selected candidates.

. Staffed two call center classes one of 48 and another of 30.

. Staffed 2 groups of escalation team members one of 10 and another of

7.

. Managed and placed single position requisitions for pharmacists,

pharmacy techs, prior authorization specialists, and 5 call center

supervisors.

. Full knowledge of Taleo, People Soft, ADP, Microsoft Office, and quick

to learn new software.

Farmers Insurance

January 2013 - May 2013 Jonesboro, AR

District Recruiting Manager

. Responsible for the recruiting of professionals for positions as

Agency Owners.

. Coordinate advertising and public relations activity to generate leads

for prospects. Liaison to Chamber of Commerce.

St. Jude Children's Research Hospital (Through Office Team)

September 2012 - November 2012 Memphis, TN

Recruiter

. Source, screen, select, and recommend candidates to hiring managers

for clinical research, nursing, administrative, and other medical

support positions.

. Conduct reference checks, background investigations, schedule and

coordinate drug screens, orientations, and various other on-boarding

duties for selected candidates.

Denso Auto Parts Manufacturing Arkansas (Through Temps Plus)

January 2012 - March 2012 Osceola, AR

Recruiter

. Short term project to increase production staff by 30 in two months.

. Review, screen, interview, test, and place production associates for

new lines.

N.E.W. Customer Care Tupelo, MS

October 2007-March 2011

(Call Center - Startup Office / Customer Service)

Human Resources Manager

. Responsible for all human resource functions for a staff of 500

employees.

. Managed recruiting, benefits, FMLA, employee relations, staff

development, union avoidance, as well as management and supervisor

training in HR policies.

. Provided consultation to center's management team in all areas of

employee development, retention and engagement.

. Directly managed all progressive discipline processes to ensure

compliance with legal obligations and company policies.

. Responsible for Workers Compensation, and training of associates.

. Managed recruiting function for startup call center up to 500

employees in 2 years.

Accomplishments

. Developed low impact termination process that was adopted by the

entire company.

. Reduced attrition form 100% to 33% in 3 years.

. Successfully, defended 4 EEOC complaints.

. Developed revised Employee Orientation procedure to include sexual

harassment training, conflict resolution training, and attendance

awareness.

Tandem Memphis, TN

April 2006-October 2007

(Staffing Company - Temporary Services)

Director of Operations & Business Development

. Managed a workforce of 67 exempt staff providing 3100 contingent

employees to over 200 clients with multiple skill sets.

. Responsible for sales, service delivery and profit & loss for a

territory including TN, KY, MO, AR and OK.

. Generated revenue through sale of the services of recruitment

. Managed recruiting, benefits, employee relations, staff development,

and union avoidance.

Accomplishments

. Increased sales revenue 52% prior to company being sold.

. Developed and implemented systems and programs to enhance the quality

of employees to provided to clients.

Randstad North America Memphis, TN

February 1999-April 2006

(Staffing Company - Temporary Services)

Area Manager/On-site Manager

. Managed staff and operations for multiple manufacturing and

distribution sites, and accounts for the largest district in North

America with over 8 million dollars in sales.

. Managed recruiting, benefits, employee relations, staff development,

and union avoidance for 1000 employees.

. Assisted District Director with all facets of operations for an award

winning district that consistently exceeded revenue and gross margin

budgets.

. Ensured client satisfaction at all levels, especially plant management

and corporate key decision makers.

. Facilitated all start-up accounts and operations within district.

Accomplishments

. Received "Leader of Growth" Award for generating more business.

. Staffed a new second shift for Smurfit Stone which included the

staffing of 200 employees and 10 Line leaders in one week.

. Project leader for a new recruiting office startup to support client

in Southeast Memphis.

. Served as primary facilitator for new HRIS system for 80 exempt staff

members.

Education, Certifications and Affiliations

Belhaven University, Bachelor of Science in Management, Magna Cum Laude

Belhaven University, Masters of Science in Leadership with Human Resource

Concentration (Expected graduation August 2015)

Senior Professional in Human Resources (SPHR) since 2005

Membership in Society of Human Resource Managers (SHRM) since 2005

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