Andrew Berselli – MBA

Calgary

Phone: 403-***-****

E-mail: acoem9@r.postjobfree.com

Senior Operations Manager / Project Manager

I am currently the Assistant Store Manager - Operations for Home Depot, based in Calgary. I

manage a group of three Departments with a total of 40 people by providing plans and management

guidance to improve efficiency and increase product availability for customers.

Operations manager in technology and retail sectors

More than 10 years of experience leading a consulting firm and developing strategic management plan

and Digital Marketing plans for several companies with B2B and B2C markets.

Project Manager with exceptional experience in managing technical projects (web based solutions,

ecommerce) and the ability to manage multiple projects at the same time

Expert user and trainer of Project Management software like MS Project and Primavera

Deep knowledge about eBusiness strategy with CRM (vTiger, SugarCRM), eCommerce, ECM (Alfresco)

and other platforms.

Study of corporate finance, trading, investing and budgeting.

Major Strengths

Operations Management Project Management

Supply Chain Management Vendor Management

Sales Training and coaching

Marketing Strategies & Team Building &Leadership

Campaigns

Corporate Communications Public Speaking

Work History

Assistant Store Manager - Home Depot 2014-present

I’m the responsible of the overnight operations of the biggest store in Canada managing up to 40 peopl e

in three different departments.

Achievement: 70% reduction of shelf holes with a consequent increase of availability of products for

the customer in the first four months

My main responsibilities are:

Managing to ensure operational excellence in all areas

Managing business operations in line with Asset Protection Guidelines (APR)

Managing to ensure efficient operations of receivers, freight team and pack down team

Taking appropriate actions to minimize shrink

Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability

Taking an active role in the execution of safety awareness programs

Recruiting, interviewing applicants and making recommendations to the store manager about hiring for

open positions

Coaching, training and developing associates by providing both informal (e.g., on -floor coaching) and

formal (e.g., written evaluation) job performance-based feedback

SAP Operations Supervisor – Loblaw 2013-2014

Achievements: 50% reduction of pending planograms and introduction of SAP in the store with an

increase of the products availability of 10% in 3 months.

Responsible for the performance, operation and accuracy of the Perpetual Inventory (PI) funct ion across all

the department of a store with annual sale of about 100 million $.

Responsible of the receiving department and I define procedures and best practices to manage vendors and

support a correct input of the deliveries in the system.

Key point of contact for all operations issues, work directly with the Department Managers and coach to

maintain an accurate level of inventory, while balancing the need for full shelves and right inventory levels in

the store.

I reported to the store manager and the corporate office using KPI based on the efficiency of the different

operational areas of the store like: labor management, shrink, order management, inventory, compliance

from the store and the information system.

Strategic Consultant for startups / Innovate Calgary (volunteer) 2013-present

Achievements: Wrote a social media strategy for the startups Ez-Robots (consumer robot for

everyday life) and Give a Mile (no-profit company to donate miles to enable people to visit

terminally ill friends & family)

Market research, market analysis

Marketing communications and strategy

Chief Operations Office / Partner / Markeven (Italy) – Marketing and Digital Agency 2001-2012

Achievements: Launch a startup in consulting from 0 to 1.2 million $ in 5 years. Project manager in

more than 100 projects in 10 years. Trainer for more than 2000 people in Project Management,

Marketing, CRM and loyalty programs

Project Management consultant for several companies in different fields like: construction,

manufacturing, chemical, automotive, public service.

Developed management plans for customers in different fields (retail, food, fashion).

Consultant for more than 40 start-ups with the duty to support new business units or spin off in start-

up process from strategies to business planning and PR toward financial institutions.

Social Media expert developing plans for B2C and B2B companies.

Education And Training

MBA – Master Business Administration – Profingest (now Alma Graduate School -University of Bologna

http://www.almaweb.unibo.it/en/ ) - Italy

several courses (detailed list available on request) related to:

CRM and Loyalty program Project management Leadership

Marketing and Branding Operations Management Finance and Derivatives

Web Marketing and Knowledge Management Chartered Financial Analyst

E-Commerce (CFA) course – at present

Sales MS Project Business Model Generation

Computer Skills

CRM and Document Management: Vtiger CRM, Alfresco and various Content Management

Systems

Office applications: Trainer of Advanced MS Office 2010, MS Visio, MS Access 2010

Project Management Software: Primavera P6, MS Project (heavy user, consultant and trainer)

Page 2 email: acoem9@r.postjobfree.com - ph. 403-***-****

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