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Customer Service Home Health

Location:
Riverview, FL
Salary:
30,000 yr
Posted:
February 20, 2015

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Resume:

Kimberly D. Pittman

**** ******* **** **

Apollo Beach, FL 33572

Phone: 813-***-****

acoeep@r.postjobfree.com

Objective

Seeking a position leading to a career within a company that seeks an

ambitious & career conscious person, where acquired skills and education

will be utilized toward continued growth and advancement.

Summary of Qualifications

Major strengths include organizational and communication skills. I am a

motivated individual with a solid work ethic, customer focused and detail-

oriented. With the ability multitask effectively in fast-paced

environments that demand adaptability and the strong interpersonal skills

of a discreet professional. I have been a Certified Home Health Aid, with

basic nursing skills that allows for ensuring the safety and comfort of

patients.

Professional Background

Everest University Online (04/2011 04/2014)

Student Finance Planner

. Conduct preliminary financing interviews with new students.

. Determine Title IV eligibility through an approved needs analysis

Financial Aid software system for students requesting Financial Aid.

. Review financial applications and disclosure statements for

completeness and accuracy.

. Update appropriate systems to ensure the timely processing, funding,

billing and collections of the package selected.

. Provide customer service and answer student inquiries regarding

financial status.

JPMorgan Chase Bank, Tampa, FL (2007 to 2008)

Mortgage Processor/ Call Center

. Work directly with customers to ensure high customer satisfaction.

. Maintain system accuracy, issue proper disclosures as required by

federal regulatory compliance and review rate lock and point

objectives for accuracy.

. Set up files and order all necessary exhibits for appraisals and

credit reports.

. Prepare and calculate income and assets thoroughly before submission

to underwriting.

. Order and review title insurance, appraisals, loan payoffs, flood and

tax certificates and surveys, and thoroughly review all documents

before submission to underwriting.

. Obtain and review documents for compliance with loan conditions with

the loan officer, coordinate with buyers, sellers, title companies,

escrow agents, surveyors and real estate agents to obtain additional

documentation, complete loan submissions and perform closings.

. Check alternative documentation for accuracy and potential problems.

. Manage pipeline via weekly pipeline report.

JPMorgan Chase Bank, Tampa, FL (2003 to 2007)

Mortgage Closer

. Prepared and reviewed closing documentation for Mortgage loan

processing.

. Reviewed HUD documents for closing and disbursement of funds.

. Cross trained in the compliance department, and Call Center.

JPMorgan Chase Bank, Maitland, FL (2001 to 2003)

Registration Clerk

. Managed registration forms, pro-actively communicated file status to

internal and external customers.

. Responsible for processing and reviewing home equity documents.

Chase Manhattan Bank, (1999 to 2001)

Technology and Operations Specialist

. Processed, audited and researched incoming checkbook orders.

. Destroyed returned checkbook orders

Chase Manhattan Bank, Rochester, New York (1998 to

1999)

Home Equity Registration Clerk

. Prepared closing documents for the underwriters

. Ensured all compliance guidelines were adhered to: Truth in

Lending/Good Faith Estimates, and NYS Loans.

Education and Training

Monroe Community College

Rochester, New York

Courses Studied: Business Administration

U.S. Career Institute

Medical Claims and Billing Specialist

References Furnished Upon Request



Contact this candidate