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Customer Service

Location:
Connecticut
Salary:
$14.00 an hour
Posted:
February 20, 2015

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Resume:

STEPHANIE A. NIER

*** ********** **** ****

BROOKFIELD, CT 06804

203-***-**** e mail: acoed6@r.postjobfree.com

SUMMARY Experienced office professional with over 20 years experience in varied office functions including

customer service, order and data entry and strong computer skills. Team oriented individual with

strong communication skills.

EXPERIENCE

Scholastic, Inc.

Sherman Turnpike

Danbury, CT

July, 2008 Sept, 2014

Catalog Database Coordinator

Responsible for entering all catalog product information into catalog database. Testing of catalog database

accuracy for web site. Generate Excel exports of data for marketing department and/or for use on website.

Collaborate with Marketing to pull through special pricing and offers on the division’s website and maintain

marketing source codes to ensure accurate reporting to Marketing. Work closely with outside sales staff on quote

requests, title lists and customer service related issues. Selected to co train approximately 15 staff as part of the

reallocation of division’s responsibilities.

May, 2004 June, 2008

Customer Service Representative

Promoted from position after two years. Duties included fielding inbound customer phone calls with an average

volume of 50 calls. Resolving issues which include order entry, reship merchandise, processing returns and credits

and provide correspondence.

Special Projects (in addition to regular duties):

• Compile, input and track approximately 600 for two special product releases

• Perform website testing on newly designed and launched website

January, 2001 May, 2004

Survey Data Systems

Mill Plain Road

Danbury, CT

Responsibilities included software testing, creation and update of software user guide, receiving incoming customer

phone calls and data entry.

Grolier, Inc.

Sherman Turnpike

Danbury, CT

September, 1983 October, 2000

Telemarketing Group Leader, Library Publishing

Promoted from Telemarketing Support Clerk and promoted to Group Leader after 6 years of service. In

supervisor’s absence, assumed day to day responsibilities including specific report generation and providing daily

guidance to a staff of approximately 20. Receive inbound customer phone calls, placing outbound calls, mailing of

promotional materials, and other general office duties.

EDUCATION

Naugatuck Valley Community College: English, Business Management

Graduate of Ridgefield High School, Ridgefield, CT

REFERENCES

Available upon request



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