STEPHANIE A. NIER
BROOKFIELD, CT 06804
203-***-**** e mail: acoed6@r.postjobfree.com
SUMMARY Experienced office professional with over 20 years experience in varied office functions including
customer service, order and data entry and strong computer skills. Team oriented individual with
strong communication skills.
EXPERIENCE
Scholastic, Inc.
Sherman Turnpike
Danbury, CT
July, 2008 Sept, 2014
Catalog Database Coordinator
Responsible for entering all catalog product information into catalog database. Testing of catalog database
accuracy for web site. Generate Excel exports of data for marketing department and/or for use on website.
Collaborate with Marketing to pull through special pricing and offers on the division’s website and maintain
marketing source codes to ensure accurate reporting to Marketing. Work closely with outside sales staff on quote
requests, title lists and customer service related issues. Selected to co train approximately 15 staff as part of the
reallocation of division’s responsibilities.
May, 2004 June, 2008
Customer Service Representative
Promoted from position after two years. Duties included fielding inbound customer phone calls with an average
volume of 50 calls. Resolving issues which include order entry, reship merchandise, processing returns and credits
and provide correspondence.
Special Projects (in addition to regular duties):
• Compile, input and track approximately 600 for two special product releases
• Perform website testing on newly designed and launched website
January, 2001 May, 2004
Survey Data Systems
Mill Plain Road
Danbury, CT
Responsibilities included software testing, creation and update of software user guide, receiving incoming customer
phone calls and data entry.
Grolier, Inc.
Sherman Turnpike
Danbury, CT
September, 1983 October, 2000
Telemarketing Group Leader, Library Publishing
Promoted from Telemarketing Support Clerk and promoted to Group Leader after 6 years of service. In
supervisor’s absence, assumed day to day responsibilities including specific report generation and providing daily
guidance to a staff of approximately 20. Receive inbound customer phone calls, placing outbound calls, mailing of
promotional materials, and other general office duties.
EDUCATION
Naugatuck Valley Community College: English, Business Management
Graduate of Ridgefield High School, Ridgefield, CT
REFERENCES
Available upon request