Steven Lang acoe1a@r.postjobfree.com 936-***-**** (home)402-***-**** (mobile)Conroe, Texas

Summary

Experience

Security Manager

Mastec advanced technologies

November 2012 - Present (2 years 3 months) • Houston, Texas

Monitors and manages Technicians on key performance indicators including weekly QA’s, On Time Delivery, Completion Rate, Customer Satisfaction, Service/Repeat Calls, Upsell Rate, Install/Repair Duration, Past Pending/Due, Reschedules, etc.

Monitors daily Technician productivity data and utilize to schedule employees (including On-call), manage resources, assists with any installations and inventory issues and reward/counsel employees for productivity.

Provides on-the-job troubleshooting support and assists with routing, training and solving customer issues and escalations including providing JEP approval and addressing dispatching/Technician status issues.

Ensures Technician compliance with MasTec and Partner policies and procedures.

Co-hosts weekly Technician meetings with the STS and visits offices in designated area at least once a month.

Reviews proposed route delivery time for next day STS and Technician routes and communicate daily with Partner Routing Manager to ensure proper management of installation and service calendars.

Communicates daily with STS’s and Area Manager for check-in and review of reporting and End of Day meetings and procedures.

Communicate daily with Partner Field Manager to ensure adequate equipment stock levels.

Manage operational cost control programs including monitoring fuel consumption, overtime management, and cell phone usage.

Work closely with the Partner Fleet Manager and MasTec Safety to ensure compliance with all vehicle policies and procedures including:

a. Verifies with STS’s that Technicians are doing real time van inventory procedures and are in compliance;

b. Performs monthly Technician physical van and tool inventory counts; and

c. Conducts monthly safety compliance audits.

Oversight of inventory and supplies including:

a. Compiles weekly Partner warehouse consumable count from STS and sends order to Partner;

b. Receives Partner warehouse consumable orders; and

c. Compiles Staples orders from STS and sends order to Partner as required.

Work closely with Security Tech Supervisors to ensure compliance with all MasTec and Partner policies and procedures.

Coordinate with Operations staff on logistics and weather-related emergencies as needed.

Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of various responsibilities; coach and mentor team members of varying levels of experience.

Participate in employee evaluations making recommendations for improvement and implement training initiatives for staff which includes ensuring training for promotional opportunities.

Partners with Recruiting and Resource Management for on-boarding employees and Human Resources for off-boarding employees as well as employee relations situations including, but not limited to, disciplinary action, terminations, leaves of absence.

Lead Field Service Technician

Mastec

November 2012 - April 2014 (1 years 5 months) • Houston, Texas

Security Installation & Repair Technician is responsible for the tasks associated with the design, installation, upgrade and repair of home security systems.

Perform new system installations, upgrades and takeovers

Perform system replacements, repairs and disconnects

Perform signal verification, system testing and troubleshooting

Educate and train customer on system operation and functionality

Work on special projects as needed

Mentor new employees as needed.admin Task, Routing and dispatching techs. preforming QA QC's on technicians. Inventory control

Low voltage technician

Commonwealth Electric Company of The Midwest

February 2012 - July 2012 (5 months)

Install,test,change move and adds of voice,data, indoor and outdoor fiber -optics. Install control systems for hvac. Tear down telecommunications racks and fiber panels move and install in other location in building.install fire alarm system.

Low voltage technician

Teksystems, Inc.

October 2011 - February 2012 (4 months)

Consultant work /temporary work. Install,punch- down,test, voice and data cable,run fiber, terminate,test fiber.keep track of time on jobs and log work done.

Low voltage technician /telecommunications technician

Electric company of omaha

October 2009 - August 2011 (1 years 10 months) • Omaha, Nebraska

Install,test,maintain,terminate,splice low voltage medium includes, voice,date systems,fiber-optics,nurse call,fire alarm,telemetry systems,heliac for cell phone systems, security systems.punch down commucitions panels,110 blocks,66 blocks,terminate cable,25 pair,50,pair,100 pair,300,pair. Terminate and splice,test fiber optics,single and multi-mode.I have took the lead position and have been responsible for other technicians and apprentice's as well as inventory, making decisions on how the job should be done and following code, as well as reading blueprint and making sure job gets done on time.

lead low voltage tech

baxter kenworthy electric

June 2008 - November 2008 (5 months) • Omaha, Nebraska

install and maintain fire alarm equipment.install fiber and voice and data,run and supervise jobs.

field technican/contract

fxi corporation

January 2003 - May 2004 (1 years 4 months) • Houston, Texas

installation of DSL.locate new dsl circuit at d marc and extend the circuit to location where cutover is to happen,install adtran,test voltage do a loop back test and tag.Id old t1 line, Collaborate with call center while doing cut over.once cut over complete check light and do a voltage test and close work order.keep count of all inventory sent and installed.

lead installer

express communications

January 2002 - March 2004 (2 years 2 months) • Omaha, Nebraska

Install and service satellite equipment from single sat dishes to multi sat dishes insatlling all cable and fittings grounding system on a approved ground. installing phone line to system,installing multi switches.ensure all paperwork and jobs are turned in at the end of the day.inventory of equipment on van.Supervise and train new technicians

VOICE/DATA TECHNICIAN

Expanets

November 2000 - November 2001 (1 years ) • Omaha, Nebraska

change,move and adds.Install, troubleshoot, and maintain telecommunication equipment.

Work with G-2, G-3R, CSI, SI definity PBX systems.

Experience with AVAYA Partner System and some Nortel Systems.

Programming G-3 Systems and Partner Systems.

Terminate and test single and multi mode fiber optics, interpret alarm,error,and initcause log entries and resolve hardware and software troubles.identify and correct hardware problems to the circuit pack

LEAD TELECOM TECHNICIAN

ESI COMMUNICATIONS

September 1996 - November 2000 (4 years 2 months) • Omaha, Nebraska

change, move and adds.Install, troubleshoot, and maintain telecommunication equipment.

Provide reports for service, and complete requests for service.

Collaborate with programmers on major software problems.

Extensive knowledge of PBX, G-2, G-3, and Lucent Definity.

Experience with Unix, Lotus Notes, and Microsoft Office.Install and terminate cable.maintain IDF,MDF and switch room.Run all cross-connect.

Terminate and test single and multi mode fiber optics.

Supervise and train new technicians.

Coordinate workload

Education

intellitec college

Associate Degree

1989 - 1991

Electronic Engineering Technology,minor,optoelectronics

Edit

Certifications

Texas fire alarm license

Texas department of insurance

November 2013

Residential alarm planner (RAS)

Texas department of insurance

November 2013

Skills

Leadership Abilities (Intermediate)

computer skills (Intermediate)

business communication systems (Beginner)

Definity G-3/csi/si installations and maintenance (Intermediate)

Basic Definity implementation and administration (Intermediate)

wiring specialist copper/fiber optics (Expert)

Cabling and Indoor Networking (Expert)

PBX Networking (Intermediate)

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