Steven Lang acoe1a@r.postjobfree.com 936-***-**** (home)402-***-**** (mobile)Conroe, Texas
Summary
Experience
Security Manager
Mastec advanced technologies
November 2012 - Present (2 years 3 months) • Houston, Texas
Monitors and manages Technicians on key performance indicators including weekly QA’s, On Time Delivery, Completion Rate, Customer Satisfaction, Service/Repeat Calls, Upsell Rate, Install/Repair Duration, Past Pending/Due, Reschedules, etc.
Monitors daily Technician productivity data and utilize to schedule employees (including On-call), manage resources, assists with any installations and inventory issues and reward/counsel employees for productivity.
Provides on-the-job troubleshooting support and assists with routing, training and solving customer issues and escalations including providing JEP approval and addressing dispatching/Technician status issues.
Ensures Technician compliance with MasTec and Partner policies and procedures.
Co-hosts weekly Technician meetings with the STS and visits offices in designated area at least once a month.
Reviews proposed route delivery time for next day STS and Technician routes and communicate daily with Partner Routing Manager to ensure proper management of installation and service calendars.
Communicates daily with STS’s and Area Manager for check-in and review of reporting and End of Day meetings and procedures.
Communicate daily with Partner Field Manager to ensure adequate equipment stock levels.
Manage operational cost control programs including monitoring fuel consumption, overtime management, and cell phone usage.
Work closely with the Partner Fleet Manager and MasTec Safety to ensure compliance with all vehicle policies and procedures including:
a. Verifies with STS’s that Technicians are doing real time van inventory procedures and are in compliance;
b. Performs monthly Technician physical van and tool inventory counts; and
c. Conducts monthly safety compliance audits.
Oversight of inventory and supplies including:
a. Compiles weekly Partner warehouse consumable count from STS and sends order to Partner;
b. Receives Partner warehouse consumable orders; and
c. Compiles Staples orders from STS and sends order to Partner as required.
Work closely with Security Tech Supervisors to ensure compliance with all MasTec and Partner policies and procedures.
Coordinate with Operations staff on logistics and weather-related emergencies as needed.
Incorporates principles of teamwork with all organizational levels in the resolution, completion and follow-up of various responsibilities; coach and mentor team members of varying levels of experience.
Participate in employee evaluations making recommendations for improvement and implement training initiatives for staff which includes ensuring training for promotional opportunities.
Partners with Recruiting and Resource Management for on-boarding employees and Human Resources for off-boarding employees as well as employee relations situations including, but not limited to, disciplinary action, terminations, leaves of absence.
Lead Field Service Technician
Mastec
November 2012 - April 2014 (1 years 5 months) • Houston, Texas
Security Installation & Repair Technician is responsible for the tasks associated with the design, installation, upgrade and repair of home security systems.
Perform new system installations, upgrades and takeovers
Perform system replacements, repairs and disconnects
Perform signal verification, system testing and troubleshooting
Educate and train customer on system operation and functionality
Work on special projects as needed
Mentor new employees as needed.admin Task, Routing and dispatching techs. preforming QA QC's on technicians. Inventory control
Low voltage technician
Commonwealth Electric Company of The Midwest
February 2012 - July 2012 (5 months)
Install,test,change move and adds of voice,data, indoor and outdoor fiber -optics. Install control systems for hvac. Tear down telecommunications racks and fiber panels move and install in other location in building.install fire alarm system.
Low voltage technician
Teksystems, Inc.
October 2011 - February 2012 (4 months)
Consultant work /temporary work. Install,punch- down,test, voice and data cable,run fiber, terminate,test fiber.keep track of time on jobs and log work done.
Low voltage technician /telecommunications technician
Electric company of omaha
October 2009 - August 2011 (1 years 10 months) • Omaha, Nebraska
Install,test,maintain,terminate,splice low voltage medium includes, voice,date systems,fiber-optics,nurse call,fire alarm,telemetry systems,heliac for cell phone systems, security systems.punch down commucitions panels,110 blocks,66 blocks,terminate cable,25 pair,50,pair,100 pair,300,pair. Terminate and splice,test fiber optics,single and multi-mode.I have took the lead position and have been responsible for other technicians and apprentice's as well as inventory, making decisions on how the job should be done and following code, as well as reading blueprint and making sure job gets done on time.
lead low voltage tech
baxter kenworthy electric
June 2008 - November 2008 (5 months) • Omaha, Nebraska
install and maintain fire alarm equipment.install fiber and voice and data,run and supervise jobs.
field technican/contract
fxi corporation
January 2003 - May 2004 (1 years 4 months) • Houston, Texas
installation of DSL.locate new dsl circuit at d marc and extend the circuit to location where cutover is to happen,install adtran,test voltage do a loop back test and tag.Id old t1 line, Collaborate with call center while doing cut over.once cut over complete check light and do a voltage test and close work order.keep count of all inventory sent and installed.
lead installer
express communications
January 2002 - March 2004 (2 years 2 months) • Omaha, Nebraska
Install and service satellite equipment from single sat dishes to multi sat dishes insatlling all cable and fittings grounding system on a approved ground. installing phone line to system,installing multi switches.ensure all paperwork and jobs are turned in at the end of the day.inventory of equipment on van.Supervise and train new technicians
VOICE/DATA TECHNICIAN
Expanets
November 2000 - November 2001 (1 years ) • Omaha, Nebraska
change,move and adds.Install, troubleshoot, and maintain telecommunication equipment.
Work with G-2, G-3R, CSI, SI definity PBX systems.
Experience with AVAYA Partner System and some Nortel Systems.
Programming G-3 Systems and Partner Systems.
Terminate and test single and multi mode fiber optics, interpret alarm,error,and initcause log entries and resolve hardware and software troubles.identify and correct hardware problems to the circuit pack
LEAD TELECOM TECHNICIAN
ESI COMMUNICATIONS
September 1996 - November 2000 (4 years 2 months) • Omaha, Nebraska
change, move and adds.Install, troubleshoot, and maintain telecommunication equipment.
Provide reports for service, and complete requests for service.
Collaborate with programmers on major software problems.
Extensive knowledge of PBX, G-2, G-3, and Lucent Definity.
Experience with Unix, Lotus Notes, and Microsoft Office.Install and terminate cable.maintain IDF,MDF and switch room.Run all cross-connect.
Terminate and test single and multi mode fiber optics.
Supervise and train new technicians.
Coordinate workload
Education
intellitec college
Associate Degree
1989 - 1991
Electronic Engineering Technology,minor,optoelectronics
Edit
Certifications
Texas fire alarm license
Texas department of insurance
November 2013
Residential alarm planner (RAS)
Texas department of insurance
November 2013
Skills
Leadership Abilities (Intermediate)
computer skills (Intermediate)
business communication systems (Beginner)
Definity G-3/csi/si installations and maintenance (Intermediate)
Basic Definity implementation and administration (Intermediate)
wiring specialist copper/fiber optics (Expert)
Cabling and Indoor Networking (Expert)
PBX Networking (Intermediate)