Mark Robert Kroehler

*** ***** ******* **** ***

Saint Augustine, FL 32092

acoccg@r.postjobfree.com

www.linkedin.com/in/markkroehler

SUMMARY Infrastructure Architect/Systems Engineer, with an extensive background in virtualization

technologies and technical education, specializing in server architecture and solutions

design, as well as, application and server virtualization. Extensive application, server, and

network engineering experience, covering a broad range of corporate IT initiatives and

technologies. Superior communication skills, both written and verbal, with the ability to

explain and convey technical concepts in a manner which is easily comprehensible. Self-

motivated individual with a penchant for learning and disseminating new technologies, with

prior management experience.

Kroehler Training & Consulting, Inc., Jacksonville, FL

EXPERIENCE

August 2012 President/Owner – August 2012 – Present

- present Position Summary:

One person training and consulting company.

Duties include:

• Citrix & Microsoft technical training and consulting services for various customers

including Lehigh Valley Health Network, Mountain America Credit Union, UMB Bank,

IBM Global Services, Global Knowledge, Fast Lane, Protech, and Citrix Educational

Services.

• Member of Citrix Consulting Services (CCS) Virtual Bench, providing consulting services

directly to Citrix Consulting Services customers.

Bank of America, Jacksonville, FL

December 2002 VP, Consultant\Systems Eng., GWIM Citrix Integration – January 2011 – February 2014

- February 2014 Position Summary:

Senior engineer on a six person team, supporting the integration and deployment of

applications hosted on Citrix XenApp for the Global Wealth and Investment Management

(GWIM) vertical.

Duties included:

• Providing day-to-day support for existing projects, as well as, engineering expertise on

new initiatives, including upgrading GWIM Web Interface Servers to from version 4.6 to

5.4, deployment of a new XenApp 6.5 environment for GWIM, upgrading approximately

400 physical and virtual servers from Citrix Presentation Server 4.5 to XenApp 6.5, and

the deployment of 10,000 iPads to FAs to access application and desktops remotely.

• Creating vertical specific test environments for new product releases, including the

bank’s first Pilot implementation of XenDesktop 7.0.

• Packaging and deploying XenApp streamed and installed applications.

• Maintaining the team’s Citrix XenServer lab environment, provisioning Windows Server

2003, 2008 and 2008 R2 images for Citrix XenApp, Citrix WebInterface, Citrix

EdgeSight and Citrix Profiler test platforms.

VP, Consultant\Systems Eng., Hosted Virtual Applications engineering – April 2009 –

January 2011

Position Summary:

Lead engineer on a four person team, developing standards and best practices

documentation for Citrix and Microsoft App-V platforms, used to host applications within

Engineering & Operations.

Duties included:

• Developing the overall Citrix architecture for the combined Bank of

America/Countrywide/Merrill Lynch Citrix Operations teams.

• Working with our Software Packaging Engineers in developing the installation package

and documentation for Citrix clients.

• Authoring the standard Terminal/Remote Desktop Services platforms for Windows

Server 2008 and 2008 R2.

• Working with our Citrix Integration teams to develop standardized installation routines

for Citrix platforms, including bankwide efforts to upgrade from Citrix Presentation

Server 4.0 & 4.5 to XenApp 6.5 across 2,500 physical and virtual servers, deploying

several farms in the process.

• Developing Product Roadmaps and Reference Architectures for all products within the

Citrix portfolio of applications.

• Providing third level support and project consultation.

Key Accomplishments:

• Engineered, authored and deployed global Terminal Services Licensing Infrastucture.

• Engineered and authored Windows Server 2008 and 2008 R2 Terminal/Remote

Desktop Services build.

• Member of the bank’s Enterprise Solutions Architecture Review Board (ARB).

VP; Citrix Architect – August 2007 – April 2009

Position Summary:

Sole architect developing standards and best practices documentation for Citrix platforms,

used to host applications within Engineering & Operations.

Duties included:

• Developing standards and best practices documentation for Citrix platforms, used to

host applications within Engineering & Operations.

• Working with Corporate Information Security to develop and maintain security baselines

for Citrix Presentation Server 4.0 & 4.5.

• Developing Citrix Presentation Server 4.5 installation routine/documentation with input

from Citrix Server Engineering.

• Working with our Software Packaging Engineers in developing the installation package

and documentation for Citrix ICA clients.

• Providing third level support and project consultation.

Key Accomplishments:

• Architected the Citrix environment used for LaSalle, Countrywide and Merrill Lynch

acquisitions.

• Member of the BAC Windows Server Engineering Center of Excellence (COE).

• Member of Citrix Customer Council

VP; Team Manager, Citrix Server Engineering – May 2006 – August 2007

Position Summary:

Manager of the Engineering & Operations Citrix Server Engineering team.

Duties included:

• Managing an initial team of 5 Citrix engineers.

• Piloting our Operational Support Globalization Effort, by onboarding 5 additional Citrix

Engineers in India.

• Managing 2 contractors and an intern as part of the US Trust acquisition.

• Providing day-to-day operational support for two projects, while managing the team.

Key Accomplishments:

• Architected the Citrix environment used for US Trust acquisition, establishing the

standard for all major M&A activity going forward

• Established Citrix NetScaler as a Bank of America standard.

• Conducted 10 day training exercise in Hyderabad, India.

• Total number of Citrix hosted projects increased from less than 40 to over 90 projects.

AVP/VP;Consultant\Systems Eng., Windows Product Engineering (IIS/.Net) – September

2003 – May 2006

Position Summary:

Lead engineer on a four person team, developing standards and best practices

documentation for IIS & .Net-based applications within Engineering & Operations.

Duties included:

• Developing standards and best practices documentation for Windows/IIS and .Net

Framework platforms, used to host applications within Engineering & Operations.

• Working with our Software Packaging Engineers in developing the installation package

and documentation for the .Net Framework 1.1 and 2.0 platforms.

• Working with our Server Engineering team in developing the Windows Server 2003 IIS

Web Server build.

• Working with Corporate Information Security to develop and maintain security baselines

for IIS 5.0 and 6.0, and .Net Framework 1.X and 2.0.

• Maintaining SharePoint content for team site and COE site.

• Participating in numerous workgroups introducing new technology into Bank of America,

including the Windows XP Pilot, Windows Server 2003 Pilot, VMware ESX and .Net

Framework.

Key Accomplishments:

• Engineered and authored Windows Server 2003 and 2003 R2 Internet Information

Services build.

• Deployed three separate POC/Pilot SharePoint deployments.

• Founding member of the .Net Center of Excellence (COE).

• Promoted to Vice President (August 2005).

AVP; Consultant\Systems Eng., IIS Support Engineer – December 2002 – September

2003

Position Summary:

Engineer providing day-to-day operational support for internally hosted web applications

on the bank’s intranet.

Duties included:

• Working with numerous project teams, supporting the implementation of new web

applications.

• Developing and/or updating project documentation.

• Participating in an on-call rotation.

• Providing operational support for the bank’s first application hosted on Citrix

MetaFarme.

Enterprise Integration, Jacksonville, FL

January 1999 -

November 2002 Training Manager – September 2000 – November 2002

Position Summary:

Managed the operational aspects of the training side of the business (resource scheduling,

classroom setups, etc), in addition to the duties performed as a Technical Trainer/Systems

Engineer. Part of a two-person team responsible for supporting the organization’s internal

IT operations (Desktops, Servers, Networking, etc) for 100 users.

Duties expanded to include:

• Managing a small team of trainers.

• Scheduling classroom resources, including classrooms, equipment and instructors.

• Classroom setups and equipment maintenance/repair

Technical Trainer/Systems Engineer – January 1999 – September 2000

Position Summary:

Performed multiple duties as a Technical Trainer, supporting the training side of the

organization, and a Systems Engineer, supporting the Small/Medium Business (SMB)

integration side of the business.

Duties included:

• Providing technical training in A+/Network+, Windows NT/2000 and Citrix Metaframe.

• Providing client and engineer support in person or via phone to a variety of Small and

Medium Business Clients.

• Setting up and troubleshooting classroom setups for all classes offered.

• Part of a two person LAN administration team supporting over 100 users.

Key Accomplishments:

• Employee of the Quarter – Third Quarter 1999.

New Horizons Computer Learning Center, Livonia, MI

April 1996 -

October 1998 Certified Technical Instructor – January 1997 – October 1998

Certified Instructor – April 1996 – January 1997

Independent Financial Consultant, Keego Harbor, MI

September 1995 -

April 1996

American Express Financial Advisors, Auburn Hills, MI

July 1995 -

September 1995 Financial Advisor

The ABOW Companies, Troy, MI

July 1994 -

June 1995 Group Underwriting Representative

Union Labor Life Insurance Company, Washington, DC

September 1991 -

June 1994 Associate Group Underwriter – January 1993 – June 1994

Group Renewal Underwriter I – September 1991 – December 1992

EDUCATION Capella University, Minneapolis, MN – Anticipated Summer 2015

Master of Science in Information Systems and Technology Management – Information

Assurance and Security Specialization

Syracuse University, Syracuse, NY – May 1991

Bachelor of Science in Finance/Economics

Onondaga Community College, Syracuse, NY – December 1988

Associate of Science in Business Administration

CERTIFICATIONS

Currently Held Citrix (Candidate ID CTX202483)

• Citrix Certified Administrator (CCA) for Citrix XenApp 5

• Member of the Item Development Team (IDT) for XenApp 5 exam – 1Y0-A05

• Citrix Certified Administrator (CCA) for Citrix XenApp 6

• Citrix Certified Administrator (CCA) for Citrix XenDesktop 4

• Citrix Certified Administrator (CCA) for Citrix XenDesktop 5

• Citrix Certified Administrator (CCA) for Citrix XenServer 5

• Citrix Certified Administrator (CCA) for Citrix XenServer 6

• Citrix Certified Administrator (CCA) for Citrix NetScaler 10

• Citrix Certified Associate - Apps and Desktops (CCA-AD)

• Citrix Certified Associate - Networking (CCA-N)

• Citrix Certified Professional - Apps and Desktops (CCP-AD)

• Citrix Certified Professional - Networking (CCP-N)

• Citrix Certified Enterprise Administrator (CCEA) for Citrix XenApp 4

• Citrix Certified Enterprise Engineer (CCEE) for Virtualization

• Citrix Certified Integration Architect (CCIA) for Citrix XenApp

• Citrix Certified Instructor (CCI) 2015 for Networking (ID 990073)

• Citrix Certified Instructor (CCI) 2015 for Virtualization (ID 990073)

CompTIA (Candidate ID COMP10406929)

• A+

• i-Net+

• Network+

• Security+

ISC2

• CISSP (ID 85042)

Microsoft (Candidate ID 397201)

• Microsoft Certified Trainer (MCT)

• Microsoft Certified Systems Administrator (MCSA) Windows 2000

• Microsoft Certified Systems Administrator (MCSA) Windows Server 2003

• Microsoft Certified Systems Administrator (MCSA) Windows Server 2008

• Microsoft Certified Systems Administrator (MCSA) Windows Server 2012

• Microsoft Certified Systems Engineer + Internet (MCSE+I) Windows NT4

• Microsoft Certified Systems Engineer (MCSE) Windows 2000

• Microsoft Certified Systems Engineer (MCSE) Windows Server 2003

• Microsoft Certified IT Professional (MCITP): Enterprise Administrator 2008

VMware (Candidate ID VCP143226)

• VMware Certified Professional (VCP) 4

• VMware Certified Professional (VCP) 5

Previously Held - Cisco (Candidate ID CSCO10124873)

• Cisco Certified Network Administrator (CCNA)

• Cisco Certified Design Associate (CCDA)

Citrix (Candidate ID CTX202483)

• Citrix Certified Administrator (CCA) WinFrame 1.7

• Citrix Certified Administrator (CCA) MetaFrame 1.8

• Citrix Certified Administrator (CCA) MetaFrameXP

• Citrix Certified Enterprise Administrator (CCEA) MetaFrame 1.8

• Citrix Certified Enterprise Administrator (CCEA) MetaFrame XP

Novell

• Certified Netware Administrator (CNA) 4

Prosoft

• Certified Internet Webmaster (CIW)

Tripwire

• Tripwire Certified Professional (TCP)

• Tripwire Certified Instructor (TCI)

MEMBERSHIPS/ Florida State College at Jacksonville – Adjunct Instructor – 2011 to Present

ACTIVITIES Citrix Customer Council – 2007 to 2010

Creeks Athletic Association Soccer – Coach/Asst. Coach – 2006 to 2011

BSA Pack 11 – Den Leader – 2006 to 2009

BSA Troop 11 – Asst. Scout Master – 2009 to Present

BSA North Florida Climbing Team – 2009 to Present

BSA North Florida Shooting Sports Team – 2009 to Present

Contact this candidate