Michelle Lee Augustine

*** ******* ****

Franklin, TN 37064

aco9qx@r.postjobfree.com

512-***-**** Cell

Objective: Desire to obtain a challenging position for an innovative,

dynamic company with a defined career path for future growth and

development who desires a leader with the proven ability to achieve goals

while driving projects to successful completion.

Professional Experience:

Dell Computer Corporation (2002 - 2015)

Global Integration Architect (2010 - 2015)

. Project Manager for all new B2B/ERP integration projects for Federal,

Higher Education, Medium and Small Business, and State and Local

Government agencies.

. Possess existing functional skills in B2B integrations/electronic

ordering/punch-out/online ordering.

. Strong analytical skills, testing experience and ability to work

effectively with customers, business partners, and 3rd party

integrators.

. Strong customer and business-facing communication along with heavy

emphasis on project analysis, problem-solving, project management,

negotiation and organizational skills.

. B2B integration technical knowledge including various protocols such

cXML, xCBL, EDI. Experience with ERP systems such as Ariba, SAP,

Oracle, PeopleSoft, Skyward, Coupa and many others.

. Strong knowledge of e-Business technologies, process definition, and

escalation management.

. Experience working with client base and with remote and virtual teams.

. Provided superior customer experiences through professional management

of B2B integration projects.

. Worked jointly with customers and internal teams, and 3rd Party

Integrators to scope B2B requests to deliver the most effective B2B

solution

. Developed and executed project plans, including project scope, project

kick-off, timeline, testing, production implementation and Key

Stakeholder communications.

. Technical project management experience working directly with

customers following project from kick off call, through technical

connection and content testing, problem solving for any required

mapping of Cxml/EDI, and other issues until successful implementation

of connection and purchasing.

. Ability to handle multiple tasks and projects simultaneously while

working with various support organizations, including Sales, Product

Management, B2B Deployment Team, B2B/ Premier Helpdesk, IT, Invoicing,

GTX/Inovis, and Finance, to deploy these solutions.

. Proactively takes ownership of projects assigned to drive successful

results.

. Handled enablement of electronic transactions such as punchout

catalogs via the customer's Dell Premier Site or Buyer Hosted catalog

solutions as it relates to electronic purchasing and electronic

invoicing.

. Attended Skyward user group conferences in Bellevue, WA and San

Marcos, TX and successfully tracked ROI that was generated by

attending these conferences via project management and OLAP reporting.

Order Processing/Catalog Manager/Online Business Manager (2002 - 2010)

. Project manager for successful implementation of student purchasing

initiative with Data Networks Inc. for 80 Universities, managed over

130 successful online customer specific online catalogs consecutively.

. Project lead for multiple online purchasing initiatives for sales

teams and customers.

. Managed increase in online sales contest among various sales teams

over four quarters and awarded compensation.

. B2B expert, CIF (catalog Interchange file) catalog, CRT (cross

reference table) management Major Public Account customers.

. Management of Dell Premier/B2B online product catalogs and pricing for

all Public Business including State and Local Government, Higher

Education Universities, and Federal Government agencies. Online

purchasing expert.

. Direct customer engagement and collaborations regarding premier page

online content management,

. Catalog Manger Subject Matter Expert for all direct B2B acquisition

accounts to drive Epen (online purchasing vs. offline purchasing).

. Performed analysis of fallout reports from online conversion orders

that failed and required manual touch for processing, to increase

frictionless orders not requiring manual intervention.

. Review rejects from unsuccessful B2B orders that required manual

intervention to process and identified configuration and correct

issues to allow an increase of a frictionless conversion in effort to

reduce manually processed orders.

. Team Lead and key point of contact for Major Public Accounts catalog

management segment groups.

. Demonstrated problem solving expertise in the resolution of B2B online

orders/configuration issues, Directors award for Project management

and problem solving expertise.

. Management of Software and Peripheral online catalog content for

segment specific catalogs

. Reporting of weekly/monthly Public Business Group frictionless

conversion trends, failed order errors and online order procurement

progress.

. Proactive EOL (component end of life) online catalog configuration

management

. Expert is all areas of order processing from both front end and back

end.

Olympus Servicing L.P. (2001 - 2002)

Timeline to Foreclosure Referral Analyst Mortgage Servicing (2001 - 2002)

. Requesting Notice of Intent to Foreclose requests at the 45th day of

delinquency.

. Equity Analysis on second liens.

. Reviewing loans not on Forbearance Plan with funds in suspense and

posting funds.

. Sending and Entering Financials for FNMA loans.

. Requesting appraisals at the 75th day of delinquency.

. Foreclosure Referrals.

. Collections on accounts past due.

. Customer Service.

Key Strengths

. Attention to detail

. Project Management, effective written and verbal communication skills

. Recognized outstanding performer

. All Microsoft Office applications

. Ability to multitask and prioritize responsibilities in an effective

manner

. Excellent business knowledge combined with strong skills

. In-depth knowledge of operational processes, tools and online

applications

. Ability to learn quickly and work with little supervision.

. Some Management experience

Education:

Texas State University

McCoy College of Business

References are available upon request.

Contact this candidate