E LIZABETH C . M CGLORIE

***** **** **. #****

HOUSTON, TX 77041

832-***-**** aco9qv@r.postjobfree.com

A D M I N I S T R A TI V E A S S I S T A N T /C U S TO M E R S E R V I CE S P E C I A LI S T

Administrative Assistant/Customer Service Specialist with over 10 years of experience with the inner

workings of the corporate sector, well-versed in the provision of customer service and an excellent

communicator with a cheerful personality.

SUMMARY OF QUALIFICATIONS

Excellent Customer Service Self Starter Training & Development

Troubleshooting Skills Employee Relations Performance Management

Written/Verbal Skills Complaint Handling Eye for detail

Problem Solving Skills Reports and Documentation Filing & Data Archiving

PROFESSIONAL EXPERIENCE

THE MARKER GROUP – HOUSTON, TX

Physical Evidence Assistant/Payroll Clerk Assistant, Mar 2014-Present

Facilitate retrieval of physical evidence for court proceedings

Process, review and analyze all physical evidence for accuracy

Produce summary of records

Responsible for categorize and log of all pre-trial evidence

Effectively communicate with custodian of records for efficient retrieval of physical evidence

Provides payroll information by answering questions and requests

Maintains payroll information by collecting, calculating, and entering data

Updates payroll records by entering changes in exemptions, insurance coverage, savings

deductions, and job title and department/division transfers

THE HERITAGE - Tomball, TX

Administrative Assistant, Mar 2010-Feb 2014

Maintained office calendars to coordinate work flow and meetings

Resolved customer complaints via phone and email

Provided administrative support to the provider relation consultants as needed

Printed census and prints monthly end recap for all residents, balanced monthly revenue and

census from General Ledger with reports from Care Center

Interacted daily with visitors and daily administrators

Conducted administrative and clinical intake of calls for clinical review

Developed, maintained, and analyzed budgets, prepared periodic reports that compared

budget cost to actual cost

Maintained payroll operations by following policies and procedures; reported changes as

needed

PREIS & ROY LAW FIRM-Lafayette, LA

Administrative Assistant, May 2006- Feb 2010

Setup and coordinated meetings and conferences

Maintained office calendars to coordinate work flow and meetings

Processed daily reports obtain productivity

Provided quality customer service through interactions with providers, administrative staff,

and others

Processed daily reports obtain productivity

Coordinated meetings

Prepared agendas and make arrangements for meetings, conferences, etc.

Contributes to team effort by accomplishing related results as needed

Supported staff in assigned project based work

Identified opportunities for product improvement of existing accounts and new projects

Maintained confidentiality in all aspects of client, staff, and company information

Created and modified documents such as invoices, reports, memos, letters, and other

documents

Interacted daily with visitors and daily administrators

Overseen general office coordination for the departments

EDUCATION & CERTIFICATIONS

DEVRY UNIVERSITY – Houston, TX

Enrolled : Summer 2005

TECHNICAL SKILLS

Proficient in Microsoft Office Products, (Word, Excel, Access, Publisher, Power Point,

Publisher, Outlook, Adobe Acrobat) (SAP, QuickBooks, OneSite, Real Page, iManage, Point,

Encompass 360, Muse, LiteBase), 70 WPM, 10 key type/touch

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