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Customer Service Manager

Location:
Indianapolis, IN
Posted:
April 19, 2015

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Resume:

Anglene Stubblefield

**** ****** *****, ************ ** 46239

Phone 317-***-****

aco9qe@r.postjobfree.com

OBJECTIVE

To obtain a position utilizing my strong interpersonal skills, my ability to grasp new concepts quickly, my outstanding customer service proficiencies, in addition to allowing for development of new skills within an organization that appreciates loyalty, hard work and professionalism, while offering room for advancement.

SUMMARY OF QUALIFICATIONS

Budgeting

Organizational Skills

Advanced Mathematical Aptitude

Efficient Time Manager

OSHA Trained

Leadership Skills

Proficient in Microsoft Office (Word, Excel)

EDUCATION

1982-1984

ITT Technical Institute

Associate of Applied Science Electronic Engineering

1978-1982

George Washington High School

General studies; areas of strength - Mathematic, business, accounting

EXPERIENCE

GSF USA, Inc.

January 2005 – December 2014 Project Manager for Special Services

Customer Service

Sales (proposals, cold calls)

Scheduling

Retained customer base

Payroll

Maintained various types of equipment

Maintained operational fleet vehicles

Conducted staff training

Safety / Compliance Manager

Completed budgets

Invoicing

Assisted with account payable

Identified and resolved issues

Anglene Stubblefield

Page 2

GSF USA, Inc. (Cont’d)

July 1983 – January 2005 Area Manager

Customer Service

Floor care for more 100,000 sq. ft. property

Supervised 60 plus employees

Quality control

Completed budget

Maintained equipment

Resolved customer’s concerns

Trained and delivered GMP (Good Manufacturing Practices)

Radisson Plaza Hotel

June 1988 – June 1993 Hotel Engineer

PM of hotel rooms

Pool maintenance

Repaired faulty equipment

Assisted with HVAC systems PM

Federal Express

June 1995 – June 2002

Document handler

Document Sorter

Document Team leader

Out Bound Team leader

Out Bound Equipment operator

ACCOMPLISHMENTS / ACCOLADES

6 Bravo Pins for outstanding service

Leap Management Training

Successfully increased revenue for my operational area

Reorganized departments to allow efficient operations within budget requirements

OSHA 30



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