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Customer Service Project

Location:
Essex, MD
Salary:
55,000
Posted:
April 19, 2015

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Resume:

Andrew Stahl

**** ********* **

Baltimore, MD ***28

M 443-***-****

aco9pp@r.postjobfree.com

SUMMARY EDUCATION

Determine, construct and implement the best technical solution. Towson University, MD

Help users better understand their available tools. Summarize and Economics, 2010

present large data sets. CCBC, MD

General Education AA, 2008

Loch Raven High, MD

General Education, 2004

SKILLS

EXPERIENCE

Office Applications

Data Integration Analyst, TEKsystems Adobe CS

Hanover, MD 2013-Present Google Apps

Microsoft Office

PeopleSoft

Extract data from PeopleSoft using SQL queries. Run processes in Access VMS Systems

database which formulates audit areas of focus. Complete audit research using

Platforms

multiple tools and collaborating with others to determine if clients are

Microsoft: Windows Server,

compliant with PeopleSoft. Worked with IS team to hash through new project Windows Desktop, Active

Directory, Windows XP,7,8

requests and determine if project was cost effective. Analyzed data and

document all audit research to provide to leadership teams. Assisted associates Virtual Machines

Oracle, VMWare, Peoplesoft

in implementing new business process and streamlined business processes.

Constructed and implemented the best technical solution to help associates

Phone Systems

understand their available tools. Built new technology team and collaborated

Cisco

new ideas to implement efficient processes to expedite the business cycle.

Hardware

Project managed team members to complete quarterly deadlines and goals.

Desktop ATX to current

generation components

installation and configuration.

Laptop Upgrade components.

Server RAID arrays, backup

systems, upgrades, maintenance.

Sr. Business Operations Associate, TEKsystems

Hanover, MD 2012-2013

Security

Physical security, network

On boarded, trained and assessed talent of new associates. Performed external

appliances, Wi Fi, Windows

candidate interview shadows. Technical leadership over associates, areas of

Group Policy.

concentration improved system knowledge, increase level of service to field and

Programming

TEK clients. Developed process improvements for associates. Analyzed trends

Languages

in more difficult and technical accounts. Provided feedback to improve business

HTML,CSS,SQL,Visual

structure.

Basic.

Business Operations Associate, TEKsystems

Networking

Hanover, MD 2011-2012

Network planning, configuration,

and mapping. Managed switches,

Ensuring the highest level of customer service. Developed and maintained strong

Wi Fi, cabling standards, server

customer relationships.. Manage total accounts receivable with an aging in excess

configuration.

of $6 million. Manage customer accounts, invoicing, PO tracking, account

resolution and working with client to resolve outstanding issues. Support liaison

for field offices and Operational Support Group. Audit accounts to ensure

accurate billing and client specific information.

Billing Specialist, TEKsystems

Hanover, MD 2010-2011

Analyzed and generated reports for a region of 15 plus employees, audited VMS

systems, created manual invoices, collected on outstanding balances, managed

total accounts receivable of a $2 million aging, supported associates within the

office with day to day ad hoc tasks.



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