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Manager Customer Service

Location:
Schaumburg, IL
Posted:
April 19, 2015

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Resume:

Nick Papa

*** ***** **. **********, ** *****

630-***-****

aco9ph@r.postjobfree.com

Objective To obtain a challenging position applying creative problem solving, teamwork and

interpersonal skills. To lead a company or organization to the highest profit

margin/turnover while working with customers/students to provide exceptional

service/leadership.

Education Illinois State University, Normal, IL

Bachelor of Science in Education, Human and Education Services May, 2014

GPA: 3.05/4.0

SED 251 - Field Work in Special Education.

SED 385 - Life Skills Curriculum Assessment & Instruction

SED 387 - Personalizing Curricula for Learners With Disabilities

SED 204 - Measuring & Affecting Student Academic & Social Behavior II

The aforementioned courses involved the following skills and experience:

- Seminar topics covered include, instructional planning, classroom management, and

problem solving

- Required to provide hands on assistance. These courses were designed to prepare

students to lead and educate individuals who have mild, moderate, severe, or multiple

disabilities

The objectives for these course include:

- Demonstrate professional, respectful, and age-appropriate interactions with students

with disabilities

- Develop and demonstrate appropriate professional behavior with professionals and

other mentoring individuals who are involved with the students

- Successfully designing and/or implementing activities under the direction of a

cooperating professors and identifying the characteristics of effective educational

programs for individuals with mild, moderate, or severe disabilities.

Nick Papa

812 Apple Dr. Schaumburg, IL 60169

630-***-****

aco9ph@r.postjobfree.com

MUS 371- Music for the Exceptional Child

- Teaming up with a music education liaison to utilize skills in each of our fields to teach

elementary students that posses IEP (Individual Education Plans) to play

instruments.

• Experience Ace Coffee Bar, Streamwood, IL Inventory Specialist (October 2014- Present)

Responsible for the counting of the inventory cycle, restocking and filling order

forms

Responsible for accounts of damage and product returns

Responsible for receiving and shipping

Darcy Hyundai, Joliet, IL Sales (August 2014- October 2014)

Developed interpersonal skills and exemplified flexibility in order to better serve

customers

Attained sales skills through supervision of on site staff and other training

Gained experience working under professionals regarding day to day operations

and sales

Practicum Experience Normal Community High School, Normal, IL (08/13-12/13)

Freshman Health Class: urban, low income, minority

Collaborated with teacher in the planning of the units.

Taught lessons to freshman class that included students with behavioral issues.

Assisted with co-taught Freshman health classroom

Timber Pointe Outdoor Center, Hudson, IL Day Camp Counselor/ Residential Staff/

Kitchen Manager (May 2013- August 2014)

Nick Papa

812 Apple Dr. Schaumburg, IL 60169

630-***-****

aco9ph@r.postjobfree.com

Supervised individuals with a wide range of physical and mental disabilities

Promoted and managed campers in participating in adapted camp activities.

Collaborated with other counselors on behavior management and conflict

resolution

Facilitator during different meals to campers and staff throughout the duration of

their stay

Black Steer Charhouse (Formerly Charlie's Charhouse) Elk Grove Village, IL Head

Host/ Server (Spring 2008 - Fall 2011)

Handled customer service and reported directly to management with problems

and solutions.

Cash handle while taking food orders either over the phone or in person

Serving the customers food and drinks

Granger Middle School- Naperville, IL Teacher Assistant (Summer 2005)

Helped children with school work

Students all had some form Autism Spectrum Disorder

Community - Feed My Starving Children – Hand Package meals for children and adult in over 70

Volunteer Work different countries.

Timber Pointe Respites -Volunteer Counselor- Overnight weekend programs offer

participants a broad range of fun filled recreational activities, great meals, and attentive

care and supervision.

Delete Blood Cancer- Helped register people to become possible bone marrow donors.

Activities ISU Vibe Tribe- Council Member

Organization a Silent Concert for 100+ Guest on the Quad of Illinois State University

Captain of Intramural Softball

Special Skills AED and CPR certified by ECSI (Emergency Care & Safety Institute)

References Roberta Seelinger-Trites- Distinguished Professor. Illinois State University.

309-***-****

Nicholas Rausch- Employer .630-***-****

Nick Papa

812 Apple Dr. Schaumburg, IL 60169

630-***-****

aco9ph@r.postjobfree.com

Michael Campobasso- Financial Manager. D'Arcy Motors. (815) 280- 9876

Russ Mazur- Manager. Ace Coffee Bar. 630-***-****

Kris Hinderks- Kitchen Manager. Timber Pointe Outdoor Center. (309) 310- 4888

Max Pohlmann- President of Vibe Tribe. 815-***-****

Sue Johnson- Royse- Professor and Academic Advisor. Harper College (847)

925- 6680



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