Othella C. Best, Jr.

**** ****** **

Conyers, GA 30012

678-***-****

aco9oy@r.postjobfree.com

Experience:

October 2012-Present Nations Recovery Center, Atlanta,GA

Supervisor-Responsible for the daily supervision and productivity of

assigned projects as regards to credit approval and collections.

Responsible to stay in constant communication with Operations management

regarding all aspects of assigned projects identify and report operational

issues. Maintain detailed reports on current projects and assist with

client workflows. Responsible for creating effective dialer campaigns for

client Comenity Bank,Jefferson Capitol,and Applied Bank. Communicate with

clients as necessary, in a timely and professional manner. Keep management

abreast of project progress and issues via reports and other communication.

August 2010 - October 2012 Williams Scott & Associates, Atlanta,

GA

Certified Collector - Responsible to collect payments from customers or

clients who default on automobile loans (prime and sub prime), credit cards

(bankcard, retail and consumer loans and payday loans. Recommend repayment

options or litigation against specific consumers. Responsible for effective

skip tracing, review of client credit history, and to perform timely,

effective debtor contact and follow up. Achieved the lowest percentage of"

uncollectible" (accounts referred for litigation or other collection

agencies). Trained and mentored over 25 new collections reps to ensure they

are comfortable and competent in their roles. Compiled and presented

collections related reports to management. Executed tasks and adhered to

FDCPA Fair Debt Collections Practices Act in accordance with Williams Scott

& Associates directives.

January 2010- August 2010 Barnes, Givenski, and Associates, Atlanta, GA

Certified Collector - Researched, located and contacted customers to

negotiate payment arrangements or settlements via real-time and post-dated

payments on severely delinquent payday loans. Investigated and resolved

declined payments, returned checks, and performed credit checks. Acted as

resource desk to assist reps in reviewing and evaluating customer accounts

to determine applicable collection and treatment process. Elected

Collections Team Captain to lead special projects and represent employee

issues to management. My clients included Ace Cash Express, Dollar

Financial Group, Cash net, Advance Payday, EZ Corp, Fastcash and Dollar

Mart.

October 2008 - January 2010 NCO Financial Systems, Norcross, GA

Loss Prevention - U. S. Department of Education - Responsible to

effectively communicate with consumers by telephone and approved written

correspondence to attempt to bring resolution to unpaid accounts.

Responsible to provide thorough, efficient, and accurate account updates on

computer files for each call made or received. Demonstrated effective skip

tracing techniques by locating consumer contact information. Counseled

delinquent consumers to assist in finding funds to meet their payment

obligations. Knowledge, understanding and compliance with all applicable

Federal, State, and Local laws and regulations relating to job duties.

Maintain knowledge of functional area and company policies and procedures.

January 2008 - October 2008 Financial Asset Management Tucker, GA

Administrative Wage Garnishment - U. S. Department of Education - Was part

of Pre-Subrogation program which located, contacted and provided borrowers

one last opportunity to resolve their defaulted student loans prior to

assignment to the US department of education. Responsible for the

maintenance of the monthly status report, with regard to wage garnishments

associated with the repayment of delinquent federal student loans.

Identified accounts that would be considered uncollectible and prepare for

wage garnishment. Responsible to assist financial department with

collections, (bankcard and automobile). Assure compliance with DOE

Department Of Education, FDCPA, and Local State Laws.

August 2004 - November 2008 TSYS Debt Management, Duluth, GA

Collections Manager - Responsible for the daily supervision and training of

18-25 employees. Used web-based programs to train associates to skip-trace

locate delinquent account holders. Coached associates on the effective

negotiation of payments on delinquent accounts Conducted monthly work

reviews for assigned associates to ensure quality service, productivity,

and performance Maintained detailed reports and served as liaison to senior

management, regarding assigned projects and the identification of

operational issues. Reviewed and approved time sheets, requests for time

off and payroll via ADP for direct reports.

May 2003-December 2008 Primerica Financial Services, Duluth, GA

Senior Personal Financial Analyst- Completed 40-hour Georgia State

licensing course requirement: Insurance-Life, Accident, and Sickness.

Received continuing education credits in securities, mortgages, pre-paid

legal, debt management and other financial services. Marketing Arm

distributor with a team of 10 distributors for clients such as Travelers

Annuity, Citibank, and Citimortgage.

February 1996 - February 2002 Sears Credit, Atlanta, Ga

Collections Manager - Responsible for the daily supervision and

productivity of assigned projects as regards to credit approval and

collections. Responsible to stay in constant communication with senior

management regarding all aspects of assigned projects identify and report

operational issues. Maintain detailed reports on current projects and

assist with client workflows. Trained Associates using web based programs

and customer service. Responsible for creating effective dialer campaigns

for clients Capitol One, HSBC, and Discover. Communicate with clients as

necessary, in a timely and professional manner. Keep management abreast of

project progress and issues via reports and other communication. Cultivate

Core Values with assigned associates through accountability and

recognition.

Programming Experience:

Windows Vista, Windows 2000, Windows 7, Focis,, Mosaix, Champ, NPS, Windows

NT, B-Frame,ED Systems, facsimile, Debtor Manager, Latitude,Ontario

Systems Artiva, 10-key calculator

Education:

Devry University, Decatur, GA

Major: Computer Information Systems

Expected graduation date: December 2014

Contact this candidate