Monica Petusevsky

954-***-****

aco9kg@r.postjobfree.com

Information Technology Profile

Action oriented and results driven Business Analyst with strong Quality

Assurance skills in software implementation encompassing all phases of the

system development life-cycle. Multi-industry enterprise solutions,

commercial and government sectors, domestic and international clients.

Effective leadership, analytical, communication, and customer relationship

skills.

> Best practices in software implementation and solution delivery

> Agile and waterfall development methodologies

> Requirements facilitation with business stakeholders and end-users with

translation to functional specifications, technical documentation and

User Stories

> Business process definition and Use Cases

> Web applications implementation, content management, e-commerce branding

and testing including mobile platforms

> Quality assurance - test case gap analysis, functional test, integration,

end-to-end system test, usability, performance, regression, white-box,

black-box, user acceptance test (UAT)

> Operations support and customer training

> Proficient in MS Office Word, Excel, PowerPoint, Project, Visio, TFS,

HTML, SQL database queries

> Strong client relationship focus and effective problem solving

Professional Experience

Aplifi, Technical Business Analyst (April 2012 - May 2013)

. Worked with clients in the large financial products market to gather

requirements and define business rules for implementation of life

insurance and annuities web sales application according to individual

statewide regulations.

. Software implementation and troubleshooting with XML and XPATH

proprietary language.

. Collaboration with development and test teams in MS Team Foundation

Server platform (TFS).

. Release coordination in an Agile development environment. Attended daily

Scrum meetings and provided guidance in product backlog implementation.

. Produced test case gap analysis reports and ran customer acceptance

testing (UAT) through deployment to production.

Think Education Solutions, Business Support Analyst (Feb 2011 - March 2012)

. Worked with clients in higher education colleges and universities to

implement web applications for Institutional Effectiveness organizations

to meet regional accreditation standards.

. Provided technical support, documented User Guides and held client

training sessions.

. Tested in multiple user environments, SQL Server platforms, operating

system platforms (PC Windows, Mac OS X) and mobile platforms (iOS);

Browser compatibility testing.

. System testing and troubleshooting using virtual machine technology.

. Developed library of SQL database queries to verify test results and

produce customized data reports.

Kaba Workforce Solutions, Implementation Services Analyst (March 2006 -

March 2009)

. Worked with clients in the manufacturing industry and on Department of

Defense projects to implement Time & Attendance, employee scheduling and

labor web applications to meet government regulations for financial labor

accounting.

. Held sessions with business stakeholders from accounting, payroll and

union leaders to gather and document requirements for application

implementation.

. Configured access control hardware and software at the client sites

according to those requirements. Documented User Guides for post-

deployment.

. Software implementation in Windows and UNIX environments with certified

ERP interfaces (Oracle e-business suite, SAP HR) and payroll (ADP).

. Customer support and troubleshooting during the implementation and

testing phases with SQL and Oracle database queries.

IBM Global Services, Senior IT Consultant (May 1995 - May 2003)

. Worked as project lead, software quality assurance lead and business

analyst with multi-industry large corporate clients on long-term

assignments at nationwide sites.

* QA Lead for a healthcare client verifying laboratory equipment

accuracy and producing statistical reports regulated by the FDA.

Testing at all phases of the Rapid Application Development process

through UAT.

* Project Lead in the IBM Project Management Office at a large retail

client implementing an on-vehicle delivery tracking and reporting

system. Managed activities of multiple vendors. At the same retail

client, QA Lead during development of an enhanced eCommerce

website.

* Business Analyst at a large telecommunications company enhancing

their web application phone directory and advertising services.

Defined detailed use case scenarios and workflow models.

* Business Analyst on a government project with the USDA to document

requirements and provide training for the agency leaders.

* QA Lead for an airline client verifying their reservation and

customer loyalty programs.

* Quality Assurance Analyst at a large transportation logistics

client to verify web enablement of legacy applications.

Science Applications International Corporation (SAIC), Advisory Programmer

(1990 - 1995)

. Technical development and software quality assurance lead on long-term

IBM contracts.

. Developed the user software to interface with the embedded software APIs

for onboard mobile devices for transportation industry solutions.

AT&T Information Systems, Bell Laboratories, Member of Technical Staff

(1982 - 1986)

. Software quality assurance in automated building management and PBX

projects.

Raytheon Company, Software Engineer (1978 - 1982)

. Real-time air traffic control systems assembly language programming

according to FAA Systems Requirements Document.

. On-site system engineer in Frankfurt, Germany airport for system testing

of air traffic control system.

Education

M.S., Applied Mathematics, State University of New York at Stony Brook

B.S., Mathematics, Brooklyn College, Summa Cum Laude honors

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