Malcolm Shorter

*** ******* *** **, *****, NY ***54 Home: 330-***-**** aco9d8@r.postjobfree.com

Friendly and courteous Customer Service Agent seeks employment with your upscale Establishment . Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

Reliable and punctual Excellent multi-tasker Cash handling Delivers exceptional customer service Engaging personality

SUMMARY

HIGHLIGHTS

Reliable team worker Neat, clean and professional appearance

ACCOMPLISHMENTS Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

EXPERIENCE Personal Assistant, 01/2013 to Current Love Entertainment - Manhattan, NY Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Scheduled and confirmed appointments for entire management team.

Crew Member, 04/2013 to 09/2013 Burger King - Youngstown, OH Prepared items according to wri en or verbal orders, working on several different orders simultaneously. Followed all established restaurant practices and procedures. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Crew Member, 04/2012 to 10/2012 Buger King - Bronx NY Took necessary steps to meet customer needs and effectively resolve food or service issues. Prepared and served beverages such as coffee, tea and fountain drinks. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Packaged menu items into bags or trays and placed drink orders into carriers.

Recreation Aide, 09/2006 to 03/2007 Gerald R. Ford Job Corp - Grand Rapids, MI Maintained a clean and safe work environment for students. Followed all company policies and procedures. Provided outstanding service on a daily basis.

Crew Member, 02/2006 to 05/2006 Mc Donald's - Youngstown, OH Up-sold additional menu items, beverages and desserts to increase restaurant profits. Correctly received orders, processed payments and responded appropriately to guest concerns. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

EDUCATION Certified: Security, 2014 heartbreak - Bronx, NY, USA 8 and 16 hour Security Training

CNA Coursework in Acute Care Nursing Coursework in Adult and Family Health Trained and Certified in C.P.R and First Aide: 1 2007 Gerald R.Ford Job Corp - Grand Rapids, MI, USA

SKILLS C.N.A Security certified