Tochi Agomo, MBA, MPM

**** ******* ** *****, #****; Tuscaloosa, AL 35473

630-***-****

aco9ba@r.postjobfree.com

Education Keller Graduate School Of Management of DeVry University, 2010

Elgin, IL

Master of Business Administration

Master of Project Management

2009

Graduate Certificate of Project Management 2010

Project Management Professional (PMP) Certification Course

Delta State University, Delta State, Nigeria 2003

Bachelor of Science in Industrial Mathematics

Concentration in MORSE (Mathematics, Operations Research,

Statistics and Economics)

IT Skills Working knowledge of ERPs and collaborative software systems

Summary such as Oracle version 7, NetSuite, Titan Cloud Software,

Windows operating system, Microsoft Office Suite including

PowerPoint and Microsoft Project, Sharepoint, Apple iOS and

CSG Technet.

Career History & Accomplishments

Production/Processing Manager, Americas Thrift Store, Tuscaloosa, AL 2014 -

Managed the day-to-day production/processing operations of a 40,000 present

square foot facility with over 90 associates in a large scale logistics,

processing and retail operation.

Established consistent 100% execution of Period Production Plan

resulting in sales growth from 14% loss to 3.5% gain in 9 months, 3

All-Time record sales months and 10 consecutive months achieving EBITDA

targets.

Recruited new hires, trained, evaluated and counseled processing staff.

Established cross training plan for all processing staff and maximized

individual output by placing employees according their strengths.

Monitored employee key performance indices to gauge employee improvement

and recommend promotions or terminations as necessary.

Strongly enforced safety policies and procedures resulting in over 335

OSHA Reportable Incident free days.

Implemented lean manufacturing techniques such as 5S and Just-In-Time

delivery system resulting in a profitable reduction of inventory by 60%.

General Manager, Mapco Express Inc., Tuscaloosa, AL

Managed the day-to-day activities of a 24 hour facility including a 2012 -

convenience store with two fast food restaurants; ensuring 100% 2014

execution of all Mapco quality standards.

Attained 100% staffing of 24 shifts through the continuous recruiting

and training of qualified candidates.

Created a positive work environment that ensured team remained motivated

to reach their maximum potential, recognized high performing employees

and enforced an open door policy.

Developed and enforced a "customer first" practice, providing customer

service training and mentorship to all front-line personnel as well as

resolving customer issues promptly and professionally.

Monitored employee key performance indices to gauge employee improvement

and recommend promotions, wage increases, or terminations as necessary.

Maintained payroll budget by implementing resource leveling techniques

to eliminate overtime cost.

Achieved 36% increase sales versus prior year in major product

categories by reviewing daily sales reports and developing sales

strategies to focus on lower performing categories.

Processed all vendor charge and credit invoices promptly and accurately.

Maintained a properly merchandized store in accordance with planograms

and maintained accurate pricing of all merchandise.

Developed and maintained strong vendor relationships and open

communication to ensure timely supply of sales merchandise and

promotional items.

Achieved a 30% increase in back storage capacity by implementing

"Just-in-time" delivery system; eliminating initial back-stock,

conducting perpetual inventory audit and increasing number of vendor

deliveries to meet real time demand.

Store Manager, Luxottica Retail, Schaumburg, IL 2009 -

Recruited, trained, evaluated and counseled store employees. Scheduled, 2012

organized and directed daily assignments.

Managed store revenue, including cash handling, deposit reconciliation

and bank drops.

Established track record of exceeding sales goals and raised store

ranking to the second highest revenue contributor to the "Onesight gift

of sight" project.

Developed and implemented employee performance evaluations and

improvement plans.

Possessed, maintained and encouraged an "ownership mentality" in

servicing customers; resolving issues and complaints promptly.

Communications Technical Supervisor, Caliber Communications Inc. 2004 -

Streamwood, IL 2009

Managed and coordinated a team of fifteen members: assigned daily task,

training and performance evaluation.

Coordinated the planning and execution of new staff orientation and

safety programs.

Maintained constant communication with clients to ensure all projects

are completed on time and according to scope.

Provided timely resolution to customer complaints and issues.

Coordinated and executed multiple installation projects involving

evaluating and pre-wiring single dwelling units and multiple dwelling

units for VoIP phone, cable television and broadband internet service

software via FTP servers, all while maintaining a strict time schedule.

Configured and /or reconfigured email client (i.e. Microsoft Outlook,

Outlook Express, GroupWise) settings, (i.e. Server name, user name, user

password). Activated and configured use of client web space service.

Experienced in troubleshooting and analyzing client computer hardware

and software issues on different arrays of platforms; provided

preliminary help desk support to help identify and isolate network

related problems.

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