Robin Jones

***** ****** ******

Cleveland, Ohio 44105

216-***-****

aco9ay@r.postjobfree.com

SUMMARY OF QUALIF ICAT IONS

•High Volume Customer Service and Case Management

•Clerical, Administrative and Reception Professional

•Financial Counselor Certifications

•Fluent in Multiple Client Management Databases

•Unparalleled Work Ethic

PROFESSIONAL SUMMARY

Breaking Chains Inc, Part- time Clerical Assistant, Nov14-Present

Assist Money Management Director with entering clients counseling sessions

i nto the Home Counselor Online (HCO) database and Lender portals. Answer

phones and greet clients. Call potential clients to schedule budget and pre-

purchase home buyer counseling sessions. Maintain files.

Empowering and Strengthening Ohio's People (ESOP), Foreclosure

P revention Advocate Assistant, Jun09-Aug14

Customer Service Champion serving as first point of contact between ESOP

homeowners, advocates/counselors and statewide locations. Served as liaison

between counselors, 10 satellite locations, and homeowners, national lenders

and homeowners throughout Ohio. Facilitated a statewide caseload volume of

2500 homeowners annually across 10 physical locations, 17 counselors and

various state and federal agencies and programs. Assigned new applicants;

t hrough the Save the Dream Ohio (SDO) database, and/or the National

Foreclosure Mitigation Counseling (NFMC) program database. Guided

community engagement and agency volume through various outreach and

educational events. Trained new counselors to properly enter data into HCO.

Assisted management with auditing HCO entries for payment to ESOP.

Blockbuster, Distribution Clerk, Jan07-May09

Selected and printed labels for DVD titles, sleeved, attached labels and

scanned into inventory. Rapidly packed DVD's into mailers to be distributed

to customers. Pulled, cleaned and returned DVD's to stock as needed.

Performed manual and scanned cycle counts of all DVD's in inventory.

Assisted management with all aspects of inventory distribution and control.

Baldwin Wallace College, Part- time Data Entry Clerk, Jan-May08;

Nov-Feb09

Assisted staff of Admissions Office with data entry, input new and updated

student information through Datatel and ImageNow. Linked scanned

documents according to type and processed daily correspondence. Maintained

f iles.

Air Products & Chemicals, Inc., Administrative Assistant, Jul05-Feb07

Supported site management team, operators and drivers. Answered phones,

greeted visitors, coordinated travel arrangements and special events;

ordering food and directing set-up. Processed invoices for payment and

ordered supplies through the AP Direct Buyer Efrom system. Input driver's

payroll timesheet information through SAP. Performed MIGO Good Receipt

t hrough SAP to acknowledge receipt of materials for reconciliation to

purchase orders. Printed and Teco'd prevention maintenance orders. Edited

double postings and executed database backup of driver's daily trips and

closed trips through LBShell/Tripmaster. Executed shipping and receiving

t hrough online FedEx, Jevic, Roadway or UPS systems. Verified packing lists

against deliveries. Retrieved and shipped spare parts to other Air Products

locations. Sorted and distributed daily mail. Maintained vendor forms, safety

and all other necessary files.

Area Temps, Clerical and Administrative Support, Apr04-Jun05

Filled short term assignments to various companies and organizations as

needed. Performed front desk/reception, clerical and finance duties as

directed.

Lockheed Martin, Accounting Assistant, Dec01-Dec03

Processed arrears of pay and survivors benefits for beneficiaries of deceased

retirees from the Army, Air Force, Marines and Navy through the online pay

system. Processed one time death gratuity payments for the beneficiaries of

t he military members deceased while on active duty. Received, evaluated and

responded to various claims related information via telephone, postal mail,

fax and email.

EDUCATION

Graduated, Small Business Development Program, State of Ohio and

(GCVBRC)

Financial Counseling Certificate, NHNLA and NCLR

Financial Strategies for Older Adults, NHNLA and NCLR

Credit Counseling for Maximum Results, NCHEC

A/AS Degree in Business Management, Central Texas College, Killeen, Texas

Graduated, Oberlin High School, Oberlin, Ohio

MIL I TARY

Four Years Finance Specialist, United States Army (Honorably Discharged)

SKILLS

Excellent verbal and written communication skills. Exceptionally attentive to

detail. Proficient in typing, data entry, 10-key, Microsoft Word, Excel;

Outlook and SAP.

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