ELIZABETH ADAMS

**** * *** ******* **** E Mobile: 504-***-****

Humble, Tx. 77396 aco9av@r.postjobfree.com

OBJECTIVE

To obtain a position giving great customer service in hopes of advancing within the

organization.

EDUCATION

Delgado Community College, New Orleans, La. August 2014-December 2014

Southeastern University, Hammond, La. August 2011- May 2014

Lovejoy High School, Hampton, Ga. August 2006- May 2010

HIGHLIGHTS OF QUALIFICATION

Strong customer service & analytical skills

Efficient in multi-tasking

Highly skilled in greeting customers and ensuring correct verification procedures

Hands on experience in handling telephone calls / emails, and routing them

appropriately

Efficient in Microsoft programs

RELEVANT SKILLS

Demonstrate excellent hospitality and customer service skills

Anticipate guest needs and work to fulfill it immediately

Good personal appearance and friendly nature

Excellent written and verbal communication skills

Effective organizational skills

Possess total commitment to customer satisfaction

WORK EXPERIENCE

Front Desk Agent January 2015- March 2015

The Saint Hotel (Autograph Collection) –New Orleans, La.

Checking guest in & out in an orderly fashion

Directing and suggesting things to do in the city

Making sure every need is met

Training new agents

Handling cash & routing for payment

Emailing folios to guest upon request

Bank Receptionist/ Human Resources Intern May 2012- December 2014

First NBC Bank- New Orleans, La.

Greeting customers & directing them to their destination

Answering calls professionally

Transferring calls accurately

Organizing an event for the bank

Updating employee files

Taking part in payroll

Cashier January 2013-May 2013

Forever 21 - New Orleans, La.

Greeting customers

Helping customers look for wardrobe

Directing customers to their desired department

Checking customers out with accurate cash handling

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