Bridget L. Franklin

***** ******** ****** ~ Detroit, Michigan 48219

Home: 313-***-**** ~ Cell: 313-***-****

Email: b aco99a@r.postjobfree.com

RE: Call Center Representative

Dear H i ring Manager:

I am wri ting to express my interest in working for your company as a Call Center

Representative where I can utilize my knowledge and skills in this field. I strongly

believe that I am a good match for this position and would like the opportunity to

become a valuable addition to your team.

Over the past few years, I have gained experience as a Call Center Representative as

well as duties as a Receptionist. Currently, I work as a Call Center Representative

w here I am responsible for answering a multi-lined telephone system, t roubleshooting

telephone calls, and providing data entry. I’m adaptable, reliable, commit ted, and take

g reat pride in my work. My abilities, skills, and knowledge, along with my dedication

for great customer service satisfaction will make me a great asset to your company.

I have attached my resume for your review and I look forward to speaking with you

f urther regarding the available position. You can reach me at the above number to

schedule a meeting date, or if you require additional information.

T hanks in advance for your time and consideration.

Sincerely,

Bridget L. Franklin

Enclosure: Resume

Bridget L. Franklin

18514 Pembroke Avenue ~ Detroit, Michigan 48219

Home: 313-***-**** ~ Cell: 313-***-****

Email: b aco99a@r.postjobfree.com

PROFESSIONAL OBJECT IVE

Seeking a Call Center Representative position where I can utilize my years of experience and who is

dependable, committed and passionate to quality and customer satisfaction, along with the following:

R ELEVANT SKILLS

• •

Multi-lined telephone systems Verbal communication

• •

Microsoft Office Professional Interpersonal relationship skills

• •

Data entry Works well with others

• •

Filing Quick learner

WORK H ISTORY EXPER IENCE

Accounting Aid Society – Detroit, Michigan 01/2014 – Present

Cal l Center Representative

• Process inbound/outbound calls and schedule appointments.

• Pre-screen clients for service eligibility.

• Process data entry of clients’ personal information.

• Troubleshoot calls to various departments.

Operation Able of Michigan – Detroit, Michigan 10/2013 – 01/2014

I ntern Customer Service Representative

• Answered multi-lined telephone calls and effectively t ransferred calls to various departments.

• Transferred calls to various departments.

• Processed customers’ personal information via data entry.

• Procured messages and relayed information to appropriate staff.

Detroit Medical Center – Detroit, Michigan 11/2011 – 12/2012

Receptionist - T r a inee Volunteer

• Maintained file and important documents.

• Sorted patient forms into files.

• Retrieved patients’ files for doctors as required.

• Ensured all letters/documents were ready for mailing.

EDUCAT ION AND TRA I N I NG

Rock Solid Enterprise, L LC - Southfield, Michigan 01/2015 – 02/2015

Focus on You - Job Readiness Workshop Certif icate of Completion

Operation Able of Michigan – Detroit, Michigan 02/2013 – 01/2014

M icrosoft Office Professional – Certificate of Completion

E nt repreneuri a l Course – Certificate of Completion

Detroit Medical Center – Detroit, Michigan 11/2011 – 12/2012

Receptionist T raining – Certificate of Completion

Stratford Career Institute (Online) – Washington, District of Columbia 07/2005 – 08/2006

General Studies – D iploma

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