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Customer Service Human Resources

Location:
Plymouth, WI
Posted:
April 20, 2015

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Resume:

KRISTI M. NICKELE

**** * ******* **

Shorewood, WI 53211

aco993@r.postjobfree.com 312-***-****

PROFESSIONAL EXPERIENCE

REINHART FOODSERVICE, LLC.

Human Resources Manager University Park, IL 04/2012-03/2015

Recruited to develop and administer field HR programs for a turnaround distribution center on the south

side of Chicago with 200+ employees, responsible for optimizing talent, reducing risk, and leading change

strategically

Responsible for managing behavioral and performance related issues for non-exempt and exempt associates

including attendance management

Created and administered Applied Leadership Workshop Series for division management to promote

positive employee relations and improve manager effectiveness

Instituted and chaired Continuous Improvement Committee to improve service level and reduce employee

turnover

Led initiative of weekly workload leveling to reduce warehouse and transportation staffing needs by 8%

Developed and executed the division’s first comprehensive sales commission pay plan aimed at optimizing

sales consultant pay and driving company sales margin performance

Managed the regionalization and consolidation of procurement functions and developed plan for

centralization of customer service

Implemented and chaired the facility’s first Safety Committee; partnered with Laurus Strategies and Reyes

Holdings Risk Management to strategically reduce workplace injuries and vehicular accidents

Served as the project manager for the division’s first reroute and rebid in 3 years, managing data pertaining

to driver compensation, mile reduction, and enhanced service level; led the communication plan to driver

force to ensure retention and opportunity for associate feedback

Human Resources Manager Oak Creek, WI

Human Resources Generalist Oak Creek, WI

Sole HR practitioner for a hybrid distribution center of 300 employees, responsible for managing all

matters of employee relations, worker’s compensation and safety, benefits administration, successio n

planning, performance management, labor relations, ethics and compliance, payroll and risk management

Developed and facilitated the center’s first leadership development program with the following courses

through DDI Certification: Communicating for Leadership Success, Coaching for Improvement, Managing

Performance Problems, Creating a Customer Service Culture, Delegating with Purpose, and Driving

Change

Implemented an ergonomics program, paving the way to reducing occupational injuries

Managed change initiatives in the facility including serving as the pilot division for comprehensive

warehouse pay plan change, as well as institution of DriveCam; aided in the rollout to subsequent Reinhart

distribution centers

Established a driver effective hourly rate minimum to reduce Class A Driver turnover

REYES HOLDINGS, LLC. Rosemont, IL 07/2011-04/2012

Human Resources Intern

Supported Human Resources, Ethics and Compliance, and Employee Relations Depar tments

Managed recruitment for CIO of Reyes Holdings, Sr. VP HR of Martin Brower, and 11 other executive

positions

Served as a liaison between several departments building interpersonal relationships and developing a core

network within the enterprise

Performed legal evaluation of job descriptions and hiring relative to EEOC guidelines

Maintained employee ethics disclosures from 2011 Ethics Certification and ensured compliant follow -

through

KRISTI M. NICKELE

2102 E Beverly Rd

Shorewood, WI 53211

aco993@r.postjobfree.com 312-***-****

EDUCATION

Loyola University Chicago Quinlan School of Business, Chicago, IL 06/2016

Master’s in Business Administration (MBA)

Northwestern University, Evanston, IL 03/2012

Bachelor of Arts (BA)

Majors: Political Science and Classical Studies, Cumulative GPA: 3.523 / 4.000

Northwestern University Dean’s List

Boston University Center for International Studies, Padova, Italy 06-08/2011

Study Abroad

ACTITIVES AND SKILLS

Chicago Society for Human Resource Management; Metro Milwaukee Society for Human Resource

Management

Women in Business Management- Loyola University Chicago Quinlan School of Business

Development Dimensions International Skills Workshop Facilitator Certified

Expertise in Microsoft Office Suite, Applicant Tracking Systems, Payroll Administration Systems



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