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Customer Service Representative

Location:
San Francisco, CA
Posted:
April 20, 2015

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Resume:

MONICA AGIRRE

*** **** *******, ** *****

832-***-****

aco96i@r.postjobfree.com

OBJECTIVE

THE OPPORTUNITY TO JOIN A GROWING ORGANIZATION THAT HAS NEED FOR SOMEONE WITH STRONG COMMUNICATIONAL SKILLS AS

WELL AS BEING HIGHLY MOTIVATED AND PUNCTUAL.

SKILLS

• PROFICIENT IN MICROSOFT OFFICE

• TYPE 55 WPM

• WORKS WELL WITH OTHERS

• PUNCTUAL

• MEETS DEADLINES

• ABILITY TO MAKE DECISIONS AND SOLVE PROBLEMS

• ABILITY TO OBTAIN AND PROCESS INFORMATION

• ABILITY TO PLAN, ORGANIZE, AND PRIORITIZE WORK

EDUCATION

2009 - 2013 SAM RAYBURN HIGHSCHOOL

HIGH SCHOOL DIPLOMA

WORK EXPERIENCE

06/2014 - CURRENT GOLDRUSH EZKEYS CAR DEALERSHIP

APPOINTMENT SETTER- I ANSWER ALL INCOMING CALLS AND ASSIST CUSTOMERS WITH THEIR QUESTIONS AND PAYMENTS. I ALSO

EMAIL CLIENTS MESSAGES TO MY ASSOCIATES, AS WELL AS SCHEDULE THEIR APPOINTMENTS. I CONTACT SALES LEADS THROUGH A

GENERATED LIST ON CUSTOMERS INTERESTED IN A VEHICLE AND PERSUADE THEM TO SCHEDULE AN APPOINTMENT TO COME IN.

12/2014- 02/2015 LIBERTY TAX SERVICE

CERTIFIED TAX PREPARER- I PREPARED OUR CLIENTS RETURNS, ANSWER ALL INCOMING CALLS AS WELL AS MARKET IN OUR AREA.

02/2013 - 12/2013 GABBY'S BBQ

DRIVE THRU HOSTESS/WAITRESS- AT GABBYS BBQ I WORKED MULTIPLE POSITIONS MY DUTIES INCLUDED GREETING THE

CUSTOMERS,RECEIVE AND PROCESS PAYMENTS FOR THE ORDERS, AS WELL AS CARRY FOOD OUT TO CUSTOMERS AND PREPARE TO GO

ORDERS.

10/2012 - 12/2012 ARNOLD & ITKIN LAW FIRM

FILING ASSISTANT- CREATE AND PULL FILES REQUESTED BY THE LAWYERS AS WELL AS ORGANIZE AND SEPARATE ALL OF THE

CLIENTS FILES.

06/2012 - 12/2012 FARMERS INSURANCE GROUP

CUSTOMER SERVICE REPRESENTATIVE- MY DUTY WAS TO GREET CUSTOMERS AS THEY WALK IN AS WELL AS WRITE DOWN ALL THEIR

INFORMATION. WITH THEIR INFORMATION I WOULD GENERATE A QUOTE AND HAND IT OVER TO MY BOSS. WHEN WE RECEIVE NEW

CLIENTS I WOULD PLACE ALL OF THEIR INFORMATION INTO A FILE AND PLACE IT INTO OUR FILING CABINETS. I WOULD ALSO ANSWER

ALL INCOMING CALLS AND MAKE TELEMARKETING TO THE LOCALS IN OUR AREA.



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